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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 11

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
149 Reviews
4.9

149 Reviews

Write a Review

149 Reviews of Shaun Dortch

June 12, 2024

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Employee Rating

Every attempt to contact me during the process was made, and I felt well aprised of work being done on my auto. More

by vicenza74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2024

Niello Volvo Cars Sacramento responded

Thank you, Vicenza, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 02, 2024

Dealership Rating
Employee Rating

Shaun is great at his job, very focused on customer service, and a good problem solver. More

by DEREK.HELLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2024

Niello Volvo Cars Sacramento responded

Derek, Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Shaun was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 01, 2024

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Employee Rating

Shaun and his team at the service department did an exceptional job making sure the rim repair and inspection went flawlessly. In addition, the free coffee and pastries in the main sales area are fre More

by TONYSARDELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Jun 01, 2024

Niello Volvo Cars Sacramento responded

Thank you so much, Tony, for your kind words for Shaun and for taking the time to leave us this wonderful feedback! We look forward to working with you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 31, 2024

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Employee Rating

Efficient and experienced staff, streamlined process, excellent personalized customer service and well-appointed waiting area. Made the process a pleasure. More

by LAURA F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Jun 01, 2024

Niello Volvo Cars Sacramento responded

Thanks, Laura, for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 23, 2024

Dealership Rating
Employee Rating

Excellent and easy interaction across the board. Clearly explained all things needed and even made sure the car was washed even though it was late in the day. More

by ERINHANSEN2108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 29, 2024

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 23, 2024

Dealership Rating
Employee Rating

Clean and excellent customer service experience as a new owner to Volvo fleet of cars. More

by pammyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 29, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

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Employee Rating

I always receive excellent service at Neillo Volvo. No matter what I need the staff are friendly and helpful and make sure they meet my needs. Thank you for providing excellent service. More

by sandiarella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorgen Eiremo

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May 16, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jorgen and Shaun met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

Dealership Rating
Employee Rating

Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, KC Ramos, Nathan Sheldon , Amy Ott, Victoria Protsyuk

Print
May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 07, 2024

Dealership Rating
Employee Rating

They always do a great job with my car and resolve issues rapidly. Shaun always makes sure I am taken care of while I am there as well. More

by FERGUSON.MONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 07, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Monte, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 01, 2024

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Employee Rating

I was unable to get my car at 3 pm pickup time after I dropped it at 7:30 in the morning. When I picked it up the next day they said it’s all clean and ready to go. When I got to the car it had not even b More

by BRIANTBYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
May 04, 2024

Niello Volvo Cars Sacramento responded

Brian, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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