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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
129 Reviews
4.9

129 Reviews

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129 Reviews of Shaun Dortch

October 14, 2025

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Employee Rating

Love the colors Venice of the Red Carpet Service since dealership is a 45+ minute drive from where we live. I’d prefer a call from my service advisor rather than just a text showing tire health report. I More

by dmgt
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TR—Red Carpet Driver 5-Stars

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Oct 14, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 09, 2025

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I've worked with Walnut Creek Volvo and Santa Rosa, and your team surpasses all More

by EDMOS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery, Edgar Partida

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Oct 09, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 04, 2025

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Nice clean dealership friendly service good people. But I wish i dealership was located in Rocklin! Lol More

by KEVFINN6
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 04, 2025

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 23, 2025

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Cole is an excellent salesman: kind, courteous, patient, excellent product knowledge. And /Shaun is top gun/dog in service! More

by mdbenson07
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Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 23, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 21, 2025

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Always kind and listens to you. The time wait for my car is always enjoyable More

by SIMIFAM
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Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 21, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 16, 2025

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shawn is very detailed & excellent overall so please give him a raise in compensation good More

by JOSHPANE1
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 11, 2025

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Shaun was helpful in getting our car serviced quickly. He explained what needed to be taken care of and set up the work to be done. The car always comes back clean and ready to go. More

by desimonejean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 09, 2025

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I like the professionalism and the customer care, they make you feel special Thank you More

by LMELGAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 29, 2025

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Shaun was very helpful and attentive. It was disappointing that a recall fix took a month, however I very much appreciated the loaner car he offered to me and that delivery of my car upon More

by PERILLO4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 26, 2025

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Employee Rating

Shaun was my service advisor, he took great care of me and my car. Service was done in a timely fashion and the experience was very smooth! More

by J.DAN_0385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 26, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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