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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 13

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
141 Reviews
4.9

141 Reviews

Write a Review

141 Reviews of Shaun Dortch

January 04, 2024

Dealership Rating
Employee Rating

The service advisors are always friendly and the service department is prompt with getting the car back. More

by TEYANNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Jan 04, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 26, 2023

Dealership Rating
Employee Rating

The car was evaluated, repaired under warranty and fixed properly. I think that is a great success. It had been an ongoing problem my local mechanics could not pinpoint. More

by MONGINIDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2023

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

December 06, 2023

Dealership Rating
Employee Rating

Professional, good service and what you would expect from Volvo dealer. This is our second vehicle and we love it! More

by LENNY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Dec 06, 2023

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 27, 2023

Dealership Rating
Employee Rating

It was very pleasant and comfortable. The service was great. Everyone looked welcoming. I'll keep coming back. More

by GRACIELAMARQUEZ82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2023

Niello Volvo Cars Sacramento responded

Gracie, Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Shaun and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 17, 2023

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Employee Rating

I wouldn’t go anywhere else! I love Amy my service technician! She takes care of me and my needs, anticipates what is necessary and what can wait! Your waiting area is a delight More

by lorimiles04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery, KC Ramos , Amy Ott, Victoria Protsyuk

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Nov 19, 2023

Niello Volvo Cars Sacramento responded

Thank you so much, Lori, for your excellent review! We are so glad that Amy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 14, 2023

Dealership Rating
Employee Rating

Great service and great advisors. I've always been kept up to date on my vehicles and the repairs are done right the first time. More

by victorb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2023

Niello Volvo Cars Sacramento responded

Victor, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 06, 2023

Dealership Rating
Employee Rating

Shawn in the Service Department listened and resolved my issues -- cleared up some misinformation and looked for ways to save me some money. Overall, the in-person experience was much better than the phone More

by MYERSRUSSELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgen Eiremo , Ryan Ross was thourough about explaining all the paperwork.

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Nov 06, 2023

Niello Volvo Cars Sacramento responded

Russell, Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Shaun and our service team appreciate your business and hope to see you again soon! TJ Upton General Manager tupton@niello.com (916) 245-2231

October 30, 2023

Dealership Rating
Employee Rating

As always the service provided was handled in a very professional and friendly manner. All service issues were handled without any problems. Our vehicle was ready when promised. We are very pleased with More

by RGBRAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victoria Protsyuk

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Oct 30, 2023

Niello Volvo Cars Sacramento responded

We're so thankful for loyal customers like you! Thanks for taking the time to write such a lovely 5-star review and for continuing to choose Niello Volvo Cars Sacramento. See you next time!

October 06, 2023

Dealership Rating
Employee Rating

Very fun and friendly environment. Will highly recommend to family and friends. Will return soon. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Ken Elvis, Nathan Sheldon , Amy Ott, Victoria Protsyuk

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Oct 11, 2023

Niello Volvo Cars Sacramento responded

We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.

September 28, 2023

Dealership Rating
Employee Rating

Matt has been my rep. In the past and has always given me excellent feedback and support. Thank you Matt! More

by paulmnocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Oct 04, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your service experiences at Niello Volvo, Paul! It's great to know that Matt and the team always provides you with a good experience from start to finish. Thank you!

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