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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento
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Shaun Dortch | Page 4

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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5.0
43 Reviews
5.0

43 Reviews

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43 Reviews of Shaun Dortch

October 06, 2023

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Employee Rating

Very fun and friendly environment. Will highly recommend to family and friends. Will return soon. More

by JZUNIGA1992
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton, Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, Nathan Sheldon

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Oct 11, 2023

Niello Volvo Cars Sacramento responded

We appreciate your recommendation! Thanks for choosing Niello Volvo Cars Sacramento and know we'll be here for you whenever you need us next.

September 28, 2023

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Matt has been my rep. In the past and has always given me excellent feedback and support. Thank you Matt! More

by paulmnocal
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk

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Oct 04, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your service experiences at Niello Volvo, Paul! It's great to know that Matt and the team always provides you with a good experience from start to finish. Thank you!

September 20, 2023

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Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, KC Ramos, Nathan Sheldon , Rick Fuentes, can not say enough good things about him.

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Sep 27, 2023

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

September 12, 2023

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I really enjoyed my first experience with the dealership. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. More

by MARY90
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

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Sep 20, 2023

Niello Volvo Cars Sacramento responded

Mary, We are delighted to hear that your first experience with us was pleasant! We have Amy and Shaun to thank for ensuring you received great service and that all your questions were answered! We appreciate your kind words and are eager to help with any future automotive needs you might have.

August 25, 2023

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Shaun was very attentive, he listened to what I needed and explained the service my car needed. More

by QUINZE12713
Recommend Dealer
Yes
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Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you so much for the 5 stars and kind words! The team here at Niello Volvo Cars Sacramento is happy to hear that Shaun was attentive and made your service visit an informative & enjoyable one. We are very grateful for your business. Please don't hesitate to reach out whenever you need us!

August 25, 2023

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Fantastic customer service, friendly and knowledgeable. I was explained all the service that was needed on my car. More

by JACHIRO530
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Recommend Dealer
Yes
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Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you for the kind words, Jachiro! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

August 23, 2023

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Excellent customer service, prompt response, makes you feel like the only customer. Sean is the best. More

by AAP7510
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Recommend Dealer
Yes
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Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you so much for the kind words! We’re so happy that you trust us to help you care for your vehicle and that you’ve enjoyed working with Shaun. We look forward to your next visit!

August 18, 2023

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Best service center! Amy is excellent and focused on helping the process run smoothly. Can’t get better than Matt Jeffrey and Rick Fuentes, and to top it off Sean makes t More

by WESTLAKEJACQUELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, KC Ramos, Nathan Sheldon

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Aug 23, 2023

Niello Volvo Cars Sacramento responded

Jacqueline, We can't tell you how much we appreciate this amazing review. We definitely take pride in having the dream team here at Niello Volvo Cars Sacramento! We'll be here for you whenever you need us next.

August 17, 2023

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I was please with the hospitality, but my vehicle is having the same problem as it was when I took it in please help me try this problem thank you More

by SABRINAEDMOND123
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Workmanship
Service Time
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Recommend Dealer
No
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Sep 11, 2023

Niello Volvo Cars Sacramento responded

We're so sorry to hear that you've been experiencing the same issues with your vehicle, Sabrina. We certainly never want problems like these to occur. At your convenience, please reach out to me at 916-488-2400 so that I can look into this for you. Thank you for your time, TJ Upton, General Manager

August 09, 2023

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Employee Rating

Professional and timely. Appreciated the evaluation and free car wash. The prices are too much for me. More

by RYNESS.FRED
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 16, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your recent service visit at Niello Volvo Sacramento. Glad to hear you were happy with your evaluation and free car wash. We understand you can't work with us at the moment, but our team will be here for you whenever you need us next!

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