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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento
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Shaun Dortch | Page 5

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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5.0
48 Reviews
5.0

48 Reviews

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48 Reviews of Shaun Dortch

August 25, 2023

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Fantastic customer service, friendly and knowledgeable. I was explained all the service that was needed on my car. More

by JACHIRO530
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Recommend Dealer
Yes
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Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you for the kind words, Jachiro! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

August 23, 2023

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Excellent customer service, prompt response, makes you feel like the only customer. Sean is the best. More

by AAP7510
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Yes
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Aug 30, 2023

Niello Volvo Cars Sacramento responded

Thank you so much for the kind words! We’re so happy that you trust us to help you care for your vehicle and that you’ve enjoyed working with Shaun. We look forward to your next visit!

August 18, 2023

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Best service center! Amy is excellent and focused on helping the process run smoothly. Can’t get better than Matt Jeffrey and Rick Fuentes, and to top it off Sean makes t More

by WESTLAKEJACQUELINE
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Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Mark Carpenter, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk, Ken Elvis, KC Ramos, Nathan Sheldon

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Aug 23, 2023

Niello Volvo Cars Sacramento responded

Jacqueline, We can't tell you how much we appreciate this amazing review. We definitely take pride in having the dream team here at Niello Volvo Cars Sacramento! We'll be here for you whenever you need us next.

August 17, 2023

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I was please with the hospitality, but my vehicle is having the same problem as it was when I took it in please help me try this problem thank you More

by SABRINAEDMOND123
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Recommend Dealer
No
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Sep 11, 2023

Niello Volvo Cars Sacramento responded

We're so sorry to hear that you've been experiencing the same issues with your vehicle, Sabrina. We certainly never want problems like these to occur. At your convenience, please reach out to me at 916-488-2400 so that I can look into this for you. Thank you for your time, TJ Upton, General Manager

August 09, 2023

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Professional and timely. Appreciated the evaluation and free car wash. The prices are too much for me. More

by RYNESS.FRED
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No
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Aug 16, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your recent service visit at Niello Volvo Sacramento. Glad to hear you were happy with your evaluation and free car wash. We understand you can't work with us at the moment, but our team will be here for you whenever you need us next!

August 09, 2023

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Excellent valet service. The repair was fast with a final report. Communication was the best. I highly recommend them. More

by ROSEMARY.RALSTON
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Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery, Amy Ott, Victoria Protsyuk

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Aug 16, 2023

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your recent service experience at Niello Volvo Cars Sacramento, Rosemary. We are happy to hear you were satisfied with both our repair and valet services! Our team will be here for you whenever you need us next!

July 14, 2023

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Shaun was my service advisor and he gets a 5 star rating from me Denice RasmussenHe took very good care of me and my husband.We drive from Lodi ca.He took very good care of my 2004 Volvo station wagon.I can More

by DENICE.RASMUSSEN66
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Yes
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Jul 26, 2023

Niello Volvo Cars Sacramento responded

This is what we love to hear, Denice! We're so glad you had such a great experience with Shaun, and we'll be sure to pass along your compliments so he knows what a great job he's doing. See you for your next service visit!

July 12, 2023

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Best Volvo dealership I’ve been to. The service department is top notch and extremely professional. Shaun was my service advisor and kept me apprised of my vehicle’s status along the wa More

by Fraze
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Sheldon

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Jul 20, 2023

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento for your service needs, we're glad to know that you love it! So pleased to hear that Shaun kept you up-to-date on your vehicle's status along the way. Happy driving!

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