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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 9

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
141 Reviews
4.9

141 Reviews

Write a Review

141 Reviews of Shaun Dortch

September 05, 2024

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Employee Rating

Excellent service! Very knowledgeable. Explained everything to detail. Wonder people, with very high ethics. Always happy to take my car there. More

by PERLA420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Shaun and our team were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 03, 2024

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Employee Rating

Shaun is great and always takes care of me when I’m there for service. More

by SMGARCIA1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for Shaun and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 21, 2024

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Employee Rating

Shaun is an excellent service representative! He is very attentive to detail, listens to the customer and delivers on his commitments More

by JOANLGRANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Niello Volvo Cars Sacramento responded

Joan, Thank you for your very kind review. Shaun and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 09, 2024

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Employee Rating

Despite being understaffed, the service department provided a smooth and stress-free job on my vehicle. Kudos to Shaun, Edgar, Isahi and Erin! More

by ETSORO_STMATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar, Isahi and Erin

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Aug 10, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 06, 2024

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Employee Rating

Excellent communication and quality service. Service was timely and efficient. Easy drop off and pick up. Thank You! More

by gidtwins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Aug 07, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 02, 2024

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Employee Rating

Great service experience! Shaun did a great job communicating the issue and resolving in a timely manner. Thanks again. More

by scottca75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2024

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun and the team met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 17, 2024

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Employee Rating

Niello Volvo Service Center is awesome; They provide the best customer care. Shout-out to Shaun! Shaun went above and beyond by addressing all my concerns and presenting some other insights I would have mis More

by JOHNATHAN.SOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Jul 17, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Johnathan, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 12, 2024

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Employee Rating

Niello Volvo. Good Dealership with good people. They did a good job and their communication was great More

by jcw0086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Jul 14, 2024

Niello Volvo Cars Sacramento responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 09, 2024

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Employee Rating

Brian, Andrew and the Volvo team are just awesome. They have provided the best customer service and treat me like family everytime I walk through the dealership doors. I am on my 3rd car with Volvo an More

by JOHNATHAN.SOWARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Frey, Andrew Clark, Rick Fuentes , Vadim Gol, Brian Machado, Victoria Protsyuk

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Jul 10, 2024

Niello Volvo Cars Sacramento responded

Jonathan, At Niello Volvo Cars Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! TJ Upton General Manager tupton@niello.com (916) 245-2231

June 29, 2024

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Employee Rating

Every time I take my car in for service I have a great experience. Everyone is always nice and helpful. More

by Azul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes , Amy Ott

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Jul 01, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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