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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch | Page 8

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
141 Reviews
4.9

141 Reviews

Write a Review

141 Reviews of Shaun Dortch

November 05, 2024

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Employee Rating

Always great staff, excellent communication throughout the process. Very in depth with pictures and explanations of what is going on. More

by strebor.inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 04, 2024

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Service adviser was knowledgeable and the communication during the service was excellent. Car was returned washed and vacuumed. More

by JRB14564
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 02, 2024

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Great job and great work by the amazing team at this dealership. They were able to help with our car repairs and we were very pleased with their work. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes, Matthew Jeffery

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Nov 02, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 28, 2024

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Great place to purchase your next or first Volvo. Great staff and service is very good convenience More

by SHAWNRYGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 19, 2024

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Employee Rating

Shaun is very helpful and provides useful advice. Amy is very friendly and give a welcoming feeling when entering the service department. More

by eespinoza511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery , Amy Ott

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Oct 20, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that Shaun and Amy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 18, 2024

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Excellent service, addressed concerns to the extent they were able, including software updates, and communicative More

by RICHARD GILL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Richard, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 09, 2024

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I am so confident in the quality and care at Niello Volvo every time I need to get my Volvo serviced. The communication and professionalism is outstanding, and I always leave the parking lot with peace of mi More

by TARYNDBENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Pane, Rick Fuentes, Matthew Jeffery , Amy Ott, Victoria Protsyuk

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Oct 10, 2024

Niello Volvo Cars Sacramento responded

Taryn, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 04, 2024

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Employee Rating

Amazing communication and helpful. Got us in quickly. Very professional. . Pleasant experience . Thank you so much! More

by JHAWORTH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 28, 2024

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Employee Rating

Always so prompt and accurate. Sean D always handles our needs and is open and honest about what is needed. More

by 1VERYSPOILED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2024

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 12, 2024

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Employee Rating

Niello Volvo’s service department has taken care of everything that I needed for my XC90… They always get it done quickly and with attention to detail. They have expert technicians and service managers More

by SUSAN.PANGELINAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery , Amy Ott

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Sep 13, 2024

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience, Susan! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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