Shaun Hayes | Page 32

First-rate experience at Smythe Volvo working with Deborah A I recently purchased a certified pre-owned v60. I enjoyed to test drives & considerable time speaking with our sales representative, Deborah Amster, a I recently purchased a certified pre-owned v60. I enjoyed to test drives & considerable time speaking with our sales representative, Deborah Amster, about the car. Definitely White glove treatment, excellent communication and a great deal on the car. Deborah was helpful in negotiating the deal and securing a couple of nice perks. She also did a great job demonstrating the car is various features in following up with me as needed and appropriate once the sale was concluded. Great experience. More

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New XC60 Bob Cerza was very helpful in assisting with the return of my previous leased car and reviewing my options (lease again or buyout the previous vehicle Bob Cerza was very helpful in assisting with the return of my previous leased car and reviewing my options (lease again or buyout the previous vehicle). This is my third Volvo from Smythe. More

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Wonderful Experience The team at Smythe Volvo was wonderful to work with. They were very attentive to my every question from the first inquiry I made over the internet. The team at Smythe Volvo was wonderful to work with. They were very attentive to my every question from the first inquiry I made over the internet. Without being overbearing, they let me know that they were there to help in any way possible - and personally called to help me with my appointment. Once my wife and I arrived at the dealership, we saw that the cars were in excellent shape and Paul Leary was a delight to work with. He did everything to make us feel comfortable and took the time to walk us through the details of the car we were reviewing. He was quick to pick up on our previous Volvo experience and realized he could focus on certain details without necessary trying to "sell" us a car we already knew we wanted. The finance team, including Shaun Hayes, was also extremely supportive and informative. They answered all of our questions patiently and made sure we understand all of the details of the sale. All around - just an extremely pleasant car buying experience! More

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Car buying as it should be. From start to finish, our experience was excellent. As always, the employees at this dealership are the perfect combination of personable and professi From start to finish, our experience was excellent. As always, the employees at this dealership are the perfect combination of personable and professional. Special thanks to Bob Cerza. More

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Amazing experience, from start to driving home. I can tell you, without hesitation, this was by far the best car shopping experience I have had. Throughout my car shopping journey, Kyle really to I can tell you, without hesitation, this was by far the best car shopping experience I have had. Throughout my car shopping journey, Kyle really took the time to understand and work with me on what I was looking for, needs I had (multiple kids, dog), and options to consider. Overall, Kyle is a genuine person, someone you can relate to during the process, which ultimately led us to buying from Smythe. But not just Kyle, everyone we met and worked with at the dealership was great, with a 'family-oriented' approach to all conversations. When we came back to get through paperwork, Kyle and Shaun had everything ready to go, no extensive back and forth over "extra stuff", making it extremely seamless. Even with a 2-year old in tow, we were in, signed and driving in less than 30 mins. This is not your typical car dealership, it is so much better. Smythe Volvo delivered to my family something we have never had before... a relaxed, comfortable and confident buying experience. I would go out of my way to recommend both Kyle and Shaun at Smythe to anyone looking for a new car, and highly recommend you experience Smythe for yourself. More

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First time lessee - now part of the family! My car history has strictly been buying used vehicles, so we initially stopped in to Smythe Volvo to see their certified pre-owned inventory after lik My car history has strictly been buying used vehicles, so we initially stopped in to Smythe Volvo to see their certified pre-owned inventory after liking some options on their website. To say I am a researcher is an understatement - the internet made it obvious that Smythe has a history of happy clients and the XC60 checked all of our boxes. We were incredibly lucky to walk in on a “slow” Saturday morning and be paired with Bob Cerza. After reviewing every used car that met our needs in inventory, Bob ran the numbers and then also positioned the idea of a lease. It was a low-pressure suggestion based on numbers we provided for our personal goals. As much as I resisted, it made sense for us financially and I attribute this to Bob’s experience with clients in our similar position (early thirties, new home owners with plans for a family soon). The XC60 line-up he showed us had an incredible amount of features - safety, performance and convenience all checked. Bob demonstrated incredible listening skills and then introduced us to Shaun, who plainly outlined the positive/negative between the lease and used-purchase options we were considering. I really appreciated Bob showing us the details on what we had in mind in addition to what he advised - that is a true skill and personality trait as a salesman. In the end, I feel Bob and Shaun aided us in making the best decision on our purchase and assisted with giving us the best value for our investment. And they made us feel like a member of the family by introducing us to both management and the service team at the dealership. Bob even spent time with me to walk through the major features of our vehicle on pick-up day. Leasing through Smythe Volvo was an A+ experience and Bob was an incredible guide along the journey. More

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Outstanding and incredible experience We are out for shopping a premium car and checked Benz, BMW and Volvo. Its incredible that volvo redefined their vehicles with powerful tech and safet We are out for shopping a premium car and checked Benz, BMW and Volvo. Its incredible that volvo redefined their vehicles with powerful tech and safety packages. The interior is so cool giving a tough competition to other brands. believe me its neither GLC nor X3 ..! The volvo XC60 has got that refined version of turbo engine, incredibly smooth transmission and handling. Quite impressed and keeping this a part. I lived in jersey for 3 yrs and i give a lot of importance to good business & their reputation. Smythe volvo, One among those best car dealers. Specially kyle and shaun, both are well experienced in the field. I thank their patience and giving a wonderful service to us. Keep up the good work _/\_ More

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Fantastic Customer Service Overall we had an excellent experience buying a car from Smythe. Everyone we worked with including; Chris, Shaun, Kyle, Kevin, and Phil, was profe Overall we had an excellent experience buying a car from Smythe. Everyone we worked with including; Chris, Shaun, Kyle, Kevin, and Phil, was professional and courteous, while also being down to earth. The were in no way “pushy”, took time to answer all of our questions, walked us through all of our options, and truly seemed to have our best interest in mind. I’ve never had a better experience buying a car than I did with Smythe and I would highly recommend them to anyone looking for a new car. More

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Bill was excellent and very knowledgeable. Bill was very helpful in the sales process. Once our decision was made he handled everything to ensure a smooth delivery of our new car. Bill was very helpful in the sales process. Once our decision was made he handled everything to ensure a smooth delivery of our new car. More

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Wonderful car buying experience Buying a car is always stressful and of concern because I want to make the right decision with what I can afford. I experienced immense professionali Buying a car is always stressful and of concern because I want to make the right decision with what I can afford. I experienced immense professionalism on the part of the folks I worked with at Smythe Vovlo. Bob and Shaun were very understanding of what I could afford and worked diligently and patiently to get me the best financing because after many years of no car payment, I am not back to a car payment! Bob sat with me in the car for a length of time to review all features so I would know how to use everything for safe driving. The blue tooth phone is a new one for me so we played with it for quite awhile until I go the hang of it. SO HAPPY to have a CD player in the car!!!! Thanks to everyone who helped to make this process seamless and a happy experience. I will be recommending them to all I know who are in need of a new or used car. More

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