Shaun Shore | Page 8

It took way to long to get everything done. The finance person was very rude. Don’t know who Shaun Shore is that is why I gave a low score, but if he was the financial person he was deserved The finance person was very rude. Don’t know who Shaun Shore is that is why I gave a low score, but if he was the financial person he was deserved less. More

by ardisclaypool Verified Customer Verified Customer

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Jon was knowledgeable, responsive and tremendously helpful! The entire team could not have been nicer. helpful! The entire team could not have been nicer. More

by colleen.blumenthal Verified Customer Verified Customer

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Very welcoming right from the time we entered the door. Ash was our salesman and he was the best. Answered every question we had and was very knowledgable about the vehicles. Very fun to deal with. Shaun a Ash was our salesman and he was the best. Answered every question we had and was very knowledgable about the vehicles. Very fun to deal with. Shaun also helped us while dickering on price, super good to deal with and enjoyed working with him. Tammy in finance was also great. Very efficient and very fun to visit with and work with. Our complete experience and all the people we met were wonderful. Made buying a car a great experience. Love our new car! More

by BLAKEHILLAMWELDING Verified Customer Verified Customer

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Efficient, clean, sales manager is fantastic, finance manager was knowledgeable and not pushy, fair prices manager was knowledgeable and not pushy, fair prices More

by april3813 Verified Customer Verified Customer

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Shaun and Valentina provided great customer service. Would purchase another car in the future from them. Would purchase another car in the future from them. More

by mrv325 Verified Customer Verified Customer

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The vehicle I purchased was used. The vehicle needed the rear window tint repaired/ replaced. I was told to have the vehicle here Wednesday at 0930 hours for the repair and to expect The vehicle needed the rear window tint repaired/ replaced. I was told to have the vehicle here Wednesday at 0930 hours for the repair and to expect it to take 2-3 hours. Very understandable. Here it is now Thursday 1330 hours and I still don’t have the vehicle back. This is unacceptable! More

by T_laughlin Verified Customer Verified Customer

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Where do I begin. ...after agreeing to buy the car, we were told the vehicle had been "detailed", but when we pointed out the dirt and lack of detail, especially from a ...after agreeing to buy the car, we were told the vehicle had been "detailed", but when we pointed out the dirt and lack of detail, especially from a BMW dealership, they agreed to get it detailed again, the air filter cover was not latched and engine bay looked dirty, the carpet was not properly detailed. Etc. Then while the car is getting detailed, we proceeded with dealing with their finance "leader" Shaun who was an arrogant tool who wanted us to sign and initial documents and when asked questions about documents he wanted us to initial, his response was: that's just the way it is or they're only internal documents with an arrogant attitude. He wanted us to sign papers accepting the vehicle as if we had inspected it already. Luckily, my husband refused to sign the documents until we physically inspected the vehicle. He acted put out the whole time and said, fine, we went to inspect the car and it still had the air filter not latched, engine bay was still dirty and it looked like they didn't use armor all at all, then we discovered there were ants in and outside the vehicle...the sales man tried his best to smooth things out, we refused to continue signing papers until vehicle was properly detailed and ants removed. We went to get dinner while we waited for vehicle to be done properly. We got a call from our awesome salesman telling us they had to keep the vehicle overnight to put it through an ozone treatment for the ants. We came in from out of town to buy this car, most people would have walked away from the deal, but decided to come back the next day. Our salesman and sales manager Jerry lowered the price $300 for our inconvenience. We came back the next day, the detailed was still not what we expected from a BMW dealership, but agreed to continue signing papers. We requested a new finance leader who actually acted professional. As we were getting ready to leave, we tried the 2nd key FOB and it didn't work, our sales guy changed the battery, but it still did not work. We didn't want to be there another second so they agreed to reimburse us for the cost the Infiniti dealership charges us to reprogram the FOB. And guess what, when we got home, we still had 100s of ants in the vehicle, we have been treating the ants for a couple of days hoping we can fix the issue the dealership should have fixed before letting us take the car. This experience has been a nightmare, never would I have expected this from a large well-known dealership like BMW of Sarasota...I am appalled at how terrible the entire experience has been. I hope upper management reads this review and investigates, because there are many lessons to be learned so nothing like this ever happens to another customer. If I could give it negative stars, I would...a beyond low budget experience. I would never buy another vehicle from them. Like I said, the sales guy Hassan was the only bright spot of the whole experience. Don't be bullied by Shaun and please do a detailed inspection of your vehicle before leaving the lot. More

by AGomez Verified Customer Verified Customer

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Over 2 weeks later and the dealer didn’t send in the payoff from our trade in causing problems with my closing for a new home. Also supposedly going to reimburse 2100 for tire package that we don’t wan payoff from our trade in causing problems with my closing for a new home. Also supposedly going to reimburse 2100 for tire package that we don’t want. More

by steven.gilkeson Verified Customer Verified Customer

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Kyle Taber is awesome He is very knowledgeable & takes good care of his customers. However the finance department made us feel rushed & did not explain or go over a breakdown of all the figures with us. good care of his customers. However the finance department made us feel rushed & did not explain or go over a breakdown of all the figures with us. We left there without even having our lease agreement paperwork in our hands He said they would email to us The amount of the car price did not match what was agreed upon We have been trying to reach the dealership to discuss but no success as of yet. More

by cookieb0825 Verified Customer Verified Customer

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Very helpful and easy experience. Treated kindly when I had major repairs and decided to trade in the vehicle instead. Treated kindly when I had major repairs and decided to trade in the vehicle instead. More

by megzxo Verified Customer Verified Customer

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