Shaun Weissman

After receiving a message from one of the managers of the service department. Extending their apologies, there was no resolution to what was done to our Car this comes as no surprise Ruth Weinreb and Antoin service department. Extending their apologies, there was no resolution to what was done to our Car this comes as no surprise Ruth Weinreb and Antoinette Hessing First service advisor Ruth this person is rude unprofessional, second the care manager this her job is to make sure that customers are satisfied with the work done on their Car. In this instance, she failed miserably. And finally, the service manager Vinny he’ll tell you they strive to deliver the best service, but that’s not the case There are two other dealerships in the tri-state area. One is Mercedes-Benz of Huntington The second is Mercedes-Benz of Smithtown Both of these dealerships have exceptional sales and service department. Consider your options and ask yourself travel a little distance to receive the best quality service or travel to this dealership and get what you pay for which is nothing. The choice is yours. More

Print

Once I dealt with the manager he located the car that I wanted he made sure I was happy with the purchase.He referred me to Vishal which made this process easy for me. I highly recommend this dealership. wanted he made sure I was happy with the purchase.He referred me to Vishal which made this process easy for me. I highly recommend this dealership. More

Print

Shaun is the ultimate professional. It was a true please working with Shaun and Richard through an exceptionally smooth purchase transaction. I have purchased a number of vehicles from It was a true please working with Shaun and Richard through an exceptionally smooth purchase transaction. I have purchased a number of vehicles from this dealership and they must be doing something right because I keep returning time and time again. The service department staff has always delivered the level of service I’d expect from Mercedes Benz. More

Print

I’m reaching out to formally state that we’ve confirmed GM Shawn Weissman has lied to us as customers. After speaking directly with Andrew from Mercedes-Benz USA Corporate, we were informed that Shawn has GM Shawn Weissman has lied to us as customers. After speaking directly with Andrew from Mercedes-Benz USA Corporate, we were informed that Shawn has made no communication with corporate since May 2025. Contrary to what was told to us, the dealership never contacted corporate about our ongoing vehicle issues. Furthermore, corporate stated the dealership refused the buyback and that they were completely unaware of the situation since our last communication in May. Corporate also advised that the counteroffer presented by the dealership will now be under review, based on the serious nature of our claims. This confirms what we’ve suspected: the dealership, under Shawn Weissman’s leadership, has intentionally misled us and kept us going in circles—stalling progress while giving the impression that something was being worked out behind the scenes. Shawn Weissman has completely failed in his role as General Manager and should be immediately investigated for his dishonest and unethical conduct. As a result, I will be contacting my personal contacts within the NY Senate and formally requesting that Attorney General Letitia James be made aware of this matter. Mercedes-Benz of Rockville Centre must be held accountable for the lies, avoidance, and lack of transparency they’ve shown. I have now requested my service records nine separate times, and each time I’m told to check my email—yet there is no record sent, and they still refuse to provide me with documentation that is my legal right as a customer. It’s clear this crooked GM is working to cover for his dealership rather than assist the very customers he’s meant to serve. I have photos, videos, rental receipts, and recorded conversations that fully document the extent of this dealership’s failure to act in good faith. I strongly advise anyone not to do business with Mercedes-Benz of Rockville Centre. They smile when making the sale but hide when real problems arise. More

Print

Please take this to heart go anywhere else to have your Mercedes Benz serviced. Their service department is horrible.Their service advisors and care manager are rude and disrespectful. Mercedes Benz serviced. Their service department is horrible.Their service advisors and care manager are rude and disrespectful. More

Print

Fantastic experience, the professionalism from the entire team was amazing. Best in class luxury dealer. Shaun, Rich and Chris were amazing! team was amazing. Best in class luxury dealer. Shaun, Rich and Chris were amazing! More

Print