Shawn An
Shawn An at Westside Lexus

Shawn An | Page 13

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
137 Reviews
4.8

137 Reviews

Write a Review

Dealership Experience

7 yrs, 2 mos

Languages Spoken

Cantonese Cantonese

English English

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137 Reviews of Shawn An

February 24, 2021

Dealership Rating
Employee Rating

Except the individual sale rep who I worked with, everybody else did not say any greeting when I walked by. They showed cold attitude towards others sale customers. More

by VINCENT.NGUYEN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2021

Westside Lexus responded

Hi Vincent - This feedback is disappointing to read. I expect the highest level of service from my team, and I am sorry to hear that this was not better reflected in your time working with us. It is never our intention to inconvenience our customers, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing to discuss this with me, please give me a call at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

January 16, 2021

Dealership Rating
Employee Rating

My sales associate Shawn was polished, professional and fair. He kept in touch and was a great resource during my purchase. Christian completed the transaction and we are enjoying the GX 470. More

by mluna1
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson

Jan 18, 2021

Westside Lexus responded

We really appreciate the positive feedback! It's great to hear that Shawn and Christian delivered such an exceptional buying experience. Thank you for choosing Westside Lexus, and congratulations on your new Lexus GX 470!

January 02, 2021

Dealership Rating

All I can say is what great customer service. I was about to sign with a different dealer but my bank referred me to Mary Margaret, best decision ever. Her team took care of me and I can't stop talking abou More

by MARIAESTHERGLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Merrell Middleton, Mary Margaret McGowan , Dallas Chamberlain, Gonzo Jimenez

Jan 05, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Westside Lexus, and we will be sure to let Mary and our team know that you appreciate their help. We hope to see you again sometime!

December 17, 2020

Dealership Rating
Employee Rating

It was very good. They are very friendly and patient with customers. It was room to negotiate and he tried to help me to get my satisfaction payment on my car. More

by jimafsh@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Westside Lexus responded

Reviews like this one always make us smile! It's wonderful to hear that our team went above and beyond to get you a great deal. Thank you for choosing Westside Lexus, and congratulations on your new car!

December 13, 2020

Dealership Rating
Employee Rating

Doing business with Westside Lexus is an absolute treat. You are treated in a manner that reflects the premium nature of the vehicles. Shawn and Nam treated me like family and I would highly recommend the More

by Bryan in Texas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Dec 14, 2020

Westside Lexus responded

Bryan - it was so kind of you to share your feedback for Westside Lexus. We're so glad to hear that Shawn and Nam helped you into a Lexus GX that best suits your needs. Congrats and safe travels!

December 03, 2020

Dealership Rating
Employee Rating

From the receptionist to the sales people to the service people to the mechanics to the atmosphere of quality and beauty, add the incomparable excellence of the product and you have something very special. More

by dkarotkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff, Merrell Middleton, Mary Margaret McGowan , Kathleen Arms, Nam Pham, Alex Ruata

Dec 04, 2020

Westside Lexus responded

It makes our day to read such a glowing review, thank you! We are thrilled that your experience at Westside Lexus was top-notch from start to finish. We appreciate your business and hope to have the opportunity to work with you again.

October 26, 2020

Dealership Rating
Employee Rating

Excelente exelent the best thanks for your services I am happy for sure I will buy an other Lexus in the future seeu soon my friends More

by Jose Machado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Byers, Lauren Goldman , Nam Pham

Oct 26, 2020

Westside Lexus responded

Thank you so much, Jose! It was a pleasure to have your business at Westside Lexus and we look forward to working with you in the future!

October 13, 2020

Dealership Rating
Employee Rating

Great service. First time there. Impressive. David Great service. First time there. Impressive. David helped us find the perfect car. Social distancing was evident and appreciated. David made se More

by pat1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

Oct 13, 2020

Westside Lexus responded

Hi Pat - We appreciate you taking the time to review us! It is wonderful to hear that David was able to assist with your purchase and get you into your new vehicle. Congratulations, and thank you for sharing. We are wishing you safe travels and hope to see you again down the road! - The Westside Lexus team

October 03, 2020

Dealership Rating
Employee Rating

Excellent experience, very user friendly dealership. Every person was smiling and very attentive Our salesman did everything humanly possible to ensure all our questions were answered. Best car buying e More

by Sandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2020

Westside Lexus responded

Hi Sandra - This review is music to our ears! Thank you for taking the time to share. It is wonderful that the team went above and beyond to make your purchase experience so successful. Enjoy your new car and we hope to see you again at Westside Lexus!

September 28, 2020

Dealership Rating
Employee Rating

Customer service was decent. Shawn was prompt to respond when I had questions, however he seemed more engaged via text than in person. Judy was also delightful, but again more business focused. I thought I More

by alyse_swan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau

Sep 28, 2020

Westside Lexus responded

Thank you for taking the time to write us a review. Customer service is our highest priority so we really appreciate this feedback. It's great to know that you're a satisfied customer, and we hope that you are enjoying your new vehicle! - Westside Lexus team

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