Shawn An
Shawn An at Westside Lexus

Shawn An | Page 13

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
144 Reviews
4.8

144 Reviews

Write a Review

Dealership Experience

7 yrs, 6 mos

Languages Spoken

Cantonese Cantonese

English English

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144 Reviews of Shawn An

May 25, 2021

Dealership Rating
Employee Rating

Great customer service and support! The staff listened to our questions and concerns and helped us find what we were looking for. I’ll definitely do business with them in the future. Dave More

by DAVIDMEDINA6746
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau , Edwar Guerrero

May 25, 2021

Westside Lexus responded

Thank you for the great review, Dave! We are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to earn your business again down the road!

May 17, 2021

Dealership Rating
Employee Rating

All were very courteous and professional. The financing took forever but was professional, as experience in car buying goes, it wasn’t that bad I’ve experienced worst More

by ST746
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Davis, Mike Shafer

May 18, 2021

Westside Lexus responded

We appreciate you taking the time to post about your experience. I'm sorry if the process was not as seamless as anticipated but I am glad to see that our team was both friendly and professional. Thank you for your business!

May 11, 2021

Dealership Rating
Employee Rating

Everyone was very nice and helpful r sales man was not pushing and that felt very good he was very polite for my service it was top More

by robertotorres955
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Shafer, The girls in the front that greet you

May 11, 2021

Westside Lexus responded

Robert - At Westside Lexus we strive to deliver a pressure-free car-buying experience and are so happy that this was reflected to you. Thank you for the excellent review! We hope that your new vehicle is treating you well.

April 29, 2021

Dealership Rating
Employee Rating

All pretty good. We had a surprise at closing that the mileage allowance dropped to 7.5k mi/yr from 10k, but it was result of a confusion and was deemed acceptable in the end More

by dmitry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau

Apr 29, 2021

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had a successful experience working with us. Drive safely, and we hope to earn your business again at Westside Lexus!

April 23, 2021

Dealership Rating
Employee Rating

Easy and comfortable purchase- no pressure. Edwar was great! He was knowledgeable and was helpful. You have a great inventory. This helps tremendously. I am looking forward to my road trip in May More

by hashe
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Edwar Guerrero

Apr 23, 2021

Westside Lexus responded

At Westside Lexus we strive to make the car-buying process simple and it's wonderful to hear that Edgar made this true for you. Thank you so much! We wish you safe travels in your new vehicle and hope that you enjoy your road trip.

March 24, 2021

Dealership Rating
Employee Rating

I must say that this had been one of the most pleasant experiences that I've ever had when negotiating a deal for a vehicle. Shawn was very professional, listened, and made it a timely positive experience More

by Queen Nee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Mar 25, 2021

Westside Lexus responded

Reviews like this one make us smile! We are happy to hear that Shawn provided professional service and helped you get into your new vehicle in a timely manner. Safe travels from all of us at Westside Lexus!

March 02, 2021

Dealership Rating
Employee Rating

Customer Service, Quality of Work, Friendliness, Price, all excellent. Customer Service, Quality of Work, Friendliness, Price, all excellent. Customer Service, Quality of Work, Friendliness, Price, a More

by melissa070808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2021

Westside Lexus responded

Here at Westside Lexus we always value and appreciate our customers’ feedback. Thank you, Melissa!

February 24, 2021

Dealership Rating
Employee Rating

Except the individual sale rep who I worked with, everybody else did not say any greeting when I walked by. They showed cold attitude towards others sale customers. More

by VINCENT.NGUYEN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2021

Westside Lexus responded

Hi Vincent - This feedback is disappointing to read. I expect the highest level of service from my team, and I am sorry to hear that this was not better reflected in your time working with us. It is never our intention to inconvenience our customers, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing to discuss this with me, please give me a call at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

January 16, 2021

Dealership Rating
Employee Rating

My sales associate Shawn was polished, professional and fair. He kept in touch and was a great resource during my purchase. Christian completed the transaction and we are enjoying the GX 470. More

by mluna1
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson

Jan 18, 2021

Westside Lexus responded

We really appreciate the positive feedback! It's great to hear that Shawn and Christian delivered such an exceptional buying experience. Thank you for choosing Westside Lexus, and congratulations on your new Lexus GX 470!

January 02, 2021

Dealership Rating

All I can say is what great customer service. I was about to sign with a different dealer but my bank referred me to Mary Margaret, best decision ever. Her team took care of me and I can't stop talking abou More

by MARIAESTHERGLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Merrell Middleton, Mary Margaret McGowan , Dallas Chamberlain, Gonzo Jimenez

Jan 05, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Westside Lexus, and we will be sure to let Mary and our team know that you appreciate their help. We hope to see you again sometime!

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