Shawn An
Shawn An at Westside Lexus

Shawn An | Page 13

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.8
141 Reviews
4.8

141 Reviews

Write a Review

Dealership Experience

7 yrs, 4 mos

Languages Spoken

Cantonese Cantonese

English English

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141 Reviews of Shawn An

April 29, 2021

Dealership Rating
Employee Rating

All pretty good. We had a surprise at closing that the mileage allowance dropped to 7.5k mi/yr from 10k, but it was result of a confusion and was deemed acceptable in the end More

by dmitry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau

Apr 29, 2021

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had a successful experience working with us. Drive safely, and we hope to earn your business again at Westside Lexus!

April 23, 2021

Dealership Rating
Employee Rating

Easy and comfortable purchase- no pressure. Edwar was great! He was knowledgeable and was helpful. You have a great inventory. This helps tremendously. I am looking forward to my road trip in May More

by hashe
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Edwar Guerrero

Apr 23, 2021

Westside Lexus responded

At Westside Lexus we strive to make the car-buying process simple and it's wonderful to hear that Edgar made this true for you. Thank you so much! We wish you safe travels in your new vehicle and hope that you enjoy your road trip.

March 24, 2021

Dealership Rating
Employee Rating

I must say that this had been one of the most pleasant experiences that I've ever had when negotiating a deal for a vehicle. Shawn was very professional, listened, and made it a timely positive experience More

by Queen Nee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Mar 25, 2021

Westside Lexus responded

Reviews like this one make us smile! We are happy to hear that Shawn provided professional service and helped you get into your new vehicle in a timely manner. Safe travels from all of us at Westside Lexus!

March 02, 2021

Dealership Rating
Employee Rating

Customer Service, Quality of Work, Friendliness, Price, all excellent. Customer Service, Quality of Work, Friendliness, Price, all excellent. Customer Service, Quality of Work, Friendliness, Price, a More

by melissa070808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2021

Westside Lexus responded

Here at Westside Lexus we always value and appreciate our customers’ feedback. Thank you, Melissa!

February 24, 2021

Dealership Rating
Employee Rating

Except the individual sale rep who I worked with, everybody else did not say any greeting when I walked by. They showed cold attitude towards others sale customers. More

by VINCENT.NGUYEN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2021

Westside Lexus responded

Hi Vincent - This feedback is disappointing to read. I expect the highest level of service from my team, and I am sorry to hear that this was not better reflected in your time working with us. It is never our intention to inconvenience our customers, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing to discuss this with me, please give me a call at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

January 16, 2021

Dealership Rating
Employee Rating

My sales associate Shawn was polished, professional and fair. He kept in touch and was a great resource during my purchase. Christian completed the transaction and we are enjoying the GX 470. More

by mluna1
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson

Jan 18, 2021

Westside Lexus responded

We really appreciate the positive feedback! It's great to hear that Shawn and Christian delivered such an exceptional buying experience. Thank you for choosing Westside Lexus, and congratulations on your new Lexus GX 470!

January 02, 2021

Dealership Rating

All I can say is what great customer service. I was about to sign with a different dealer but my bank referred me to Mary Margaret, best decision ever. Her team took care of me and I can't stop talking abou More

by MARIAESTHERGLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, Merrell Middleton, Mary Margaret McGowan , Dallas Chamberlain, Gonzo Jimenez

Jan 05, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Westside Lexus, and we will be sure to let Mary and our team know that you appreciate their help. We hope to see you again sometime!

December 17, 2020

Dealership Rating
Employee Rating

It was very good. They are very friendly and patient with customers. It was room to negotiate and he tried to help me to get my satisfaction payment on my car. More

by jimafsh@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Westside Lexus responded

Reviews like this one always make us smile! It's wonderful to hear that our team went above and beyond to get you a great deal. Thank you for choosing Westside Lexus, and congratulations on your new car!

December 13, 2020

Dealership Rating
Employee Rating

Doing business with Westside Lexus is an absolute treat. You are treated in a manner that reflects the premium nature of the vehicles. Shawn and Nam treated me like family and I would highly recommend the More

by Bryan in Texas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Dec 14, 2020

Westside Lexus responded

Bryan - it was so kind of you to share your feedback for Westside Lexus. We're so glad to hear that Shawn and Nam helped you into a Lexus GX that best suits your needs. Congrats and safe travels!

December 03, 2020

Dealership Rating
Employee Rating

From the receptionist to the sales people to the service people to the mechanics to the atmosphere of quality and beauty, add the incomparable excellence of the product and you have something very special. More

by dkarotkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff, Merrell Middleton, Mary Margaret McGowan , Kathleen Arms, Nam Pham, Alex Ruata

Dec 04, 2020

Westside Lexus responded

It makes our day to read such a glowing review, thank you! We are thrilled that your experience at Westside Lexus was top-notch from start to finish. We appreciate your business and hope to have the opportunity to work with you again.

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