Shawn Davie | Page 16

Shawn, Aaron and Joshua are absolutely amazing and set the standard for outstanding customer service. the standard for outstanding customer service. More

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3rd Subaru purchased from Heritage Subaru Owings Mills. I love my new 2022 Ascent. Jermaine helped to find the exact car that I wanted which made me so happy. It arrived quickly and I was thrilled to be able love my new 2022 Ascent. Jermaine helped to find the exact car that I wanted which made me so happy. It arrived quickly and I was thrilled to be able to have the car in my preferred colors and trim. I worked with Josh again on financing, and he assisted me in obtaining a great deal. I enjoyed the upgraded digital desk for signing the paperwork and walking away with digital copies of all documents. As always, GM Shawn was friendly and encouraging - always reminding me to reach out directly with any questions or concerns. Great team! (Bill's my favorite in the service department, too :) More

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We had a FANTASTIC experience working with Alex when purchasing a Subaru Impreza for my mom. Alex went above and beyond to ensure that we got a vehicle that met all of my mom's needs. Thank you Alex purchasing a Subaru Impreza for my mom. Alex went above and beyond to ensure that we got a vehicle that met all of my mom's needs. Thank you Alex for taking care of my family as if it were your own. We look forward to working with you in the future. More

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I purchased a 2022 Outback Limited and I absolutely love I purchased a 2022 Outback Limited and I absolutely love it. Josh made the process easy and was very friendly I highly recommend Heritage Subaru Owin I purchased a 2022 Outback Limited and I absolutely love it. Josh made the process easy and was very friendly I highly recommend Heritage Subaru Owings Mills for your Subaru purchase. More

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I have bought at least 6 cars in my lifetime and this was the best experience I have ever had! Santos Mendez was knowledgeable, professional and not schmoozy. He and Shawn Davie allowed for the process to be the best experience I have ever had! Santos Mendez was knowledgeable, professional and not schmoozy. He and Shawn Davie allowed for the process to be very quick and painless. They arranged for some corrections to be made to the paint job on the hood immediately after the purchase and even picked up the car and delivered a loaner car directly to my house. Amazing service! More

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TLDR: I can not say enough great things about this dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Eve dealership. This is the 3rd Subaru I've bought from Heritage Subaru Owings Mills, and I can not say enough great things about this dealership. Everyone there is professional, responsive, and customer oriented. Managers follow up personally after you make each appointment, to ensure your needs are being met. I have encountered no pressure tactics of any kind from the first contact through the last signature in finance. Even before I was a returning customer they rolled out the red carpet for us, but with my latest car they went far above and beyond. There's a massive chip shortage making demand much higher than supply, and many dealers are gouging customers on the price (one told me the best they could do was $5,000 over sticker). Because of this, I waffled a lot on even doing a trade, but my sales rep Alex just simply suggested I bring my car by to see what it was worth. They ended up offering me thousands above what I expected, and gave me a new car price lower than anyone else in a 150-mile radius. On the day of purchase, we discovered the MVA had an issue with the registration of my trade, which should have derailed the whole purchase process. By all rights, they could have sent me off to fight with the MVA for days or weeks by myself, but Alex (my awesome sales rep) and Josh (the finance guru) each worked from their own desks for over 40 minutes, talking to agents and MVA managers to resolve everything for me. I had an extended warranty and pre-paid service on my trade, and expected to spend hours on the phone after the trade, cancelling them and then waiting weeks for the checks. Without my even mentioning this, Josh saw the warranties in some master system, went ahead and canceled the policies, and moved all the refund directly into this sale, saving me thousands. He also got me a much better APR than my bank (despite my banking with them for 25 years). It's the details like these that really make me come back here, not just among Subaru dealerships but among all car makers. More

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Tanisha processed the documents right away, and Josh of Finance, was very helpful and answered all our questions. He even assisted us to the Brianna who is more knowledgeable about the vehicle STARLINK. Finance, was very helpful and answered all our questions. He even assisted us to the Brianna who is more knowledgeable about the vehicle STARLINK. Great Subaru Dealership. More

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Josh & Aaron took great care of me and would highly recommend them to anyone looking to get into a great new Subaru recommend them to anyone looking to get into a great new Subaru More

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Everyone was helpful, courteous and pleasant. Thanks to Josh, Aaron and Shawn. They made the whole process much easier than expected. Thanks goes to Josh who explained everything very clearly and answered Josh, Aaron and Shawn. They made the whole process much easier than expected. Thanks goes to Josh who explained everything very clearly and answered our numerous questions. More

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Josh Jones was extremely knowledgeable and efficient. He had much of the paperwork completed before we even entered his office. He answered all of our questions. He was very friendly and made the entire e had much of the paperwork completed before we even entered his office. He answered all of our questions. He was very friendly and made the entire experience very pleasant. More

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