Shawn Hetrick | Page 2

Need to be more truthful. Sales & finance. Only had 1 key for new Escape! Still waiting & listening to lies! Honesty goes a long way with customers who have bought new vehicles previously. key for new Escape! Still waiting & listening to lies! Honesty goes a long way with customers who have bought new vehicles previously. More

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Recent Purchase Everyone were friendly and we had no issues getting help finding a vehicle. Shawn made time to make sure found the right car for my vehicle. I would c Everyone were friendly and we had no issues getting help finding a vehicle. Shawn made time to make sure found the right car for my vehicle. I would come back for another vehicle. More

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Good, knowledgeable salesperson, financing needs help The salesman was good, knowledgeable and friendly. The financing department did not communicate well. We went from a $688 payment to a $800 payment in The salesman was good, knowledgeable and friendly. The financing department did not communicate well. We went from a $688 payment to a $800 payment in financing. We weren't showed options just trying to sell us more. He kept trying to sell us on extras, changing our payment. We have good credit but 0% financing was not offered to us until I mentioned. He tried to manipulate us with the numbers and didn't tell us how much the extended warranty was. We didn't see the total cost of that until we signed the paperwork. It took 5 hours to purchase a truck which seems excessive. We knew what we wanted and had selected the truck within 45 minutes of being there. The rest of the time was signing papers, waiting for the next step, signing more papers, waiting on it to get detailed, waiting on the coating to be put on. After we purchased it, we were promised a bed liner. We had to follow up with the sales person. We had to find a local dealer for a bed liner. More

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Painless and pleasant My salesman, Reggie Hudson, took good care of me and got me the vehicle I was hoping to get at an affordable price. Coffee was excellent and facilitie My salesman, Reggie Hudson, took good care of me and got me the vehicle I was hoping to get at an affordable price. Coffee was excellent and facilities were clean. Two thumbs up! More

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Great place to shop for a car Very nice and courteous people and they will make sre that your satisfied. Shawn is a great person. Thanks guys god bless. I will be coming back Very nice and courteous people and they will make sre that your satisfied. Shawn is a great person. Thanks guys god bless. I will be coming back More

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Very easy process The financial loan officer, Shawn Hetrick, made the paperwork process easy and convenient for me, which is very important! Shawn also made sure to exp The financial loan officer, Shawn Hetrick, made the paperwork process easy and convenient for me, which is very important! Shawn also made sure to explain everything as needed with no trouble. Jamison Johnson is not only a great salesperson but an overall great individual. He always made sure to answer any questions! More

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Justin Gaines is Awesome! We haven't bought a new car in 10 years and, due to past experiences, was somewhat dreading it. However Justin was amazing. Such a great guy, very pa We haven't bought a new car in 10 years and, due to past experiences, was somewhat dreading it. However Justin was amazing. Such a great guy, very patient, so knowledgeable of the car components, and was overall great to work with and found us exactly what we wanted and needed. It was a great experience and we'll be back soon for our next vehicle! He represents Athens Ford well! More

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Repeat customer I have bought 3 cars at this dealership in the past 4 years. Every experience has exceeded my expectations. Scott walked us through the process with I have bought 3 cars at this dealership in the past 4 years. Every experience has exceeded my expectations. Scott walked us through the process with great knowledge and patience as we decided which direction we wanted to go. In the end we wound up with a great deal on a 2017 Fusion. More

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Phenomenal Service is HERE My boyfriend and I have been searching for months for a new truck for him. Athens ford was our answer and more specifically Jeff! Jeff did a phenomen My boyfriend and I have been searching for months for a new truck for him. Athens ford was our answer and more specifically Jeff! Jeff did a phenomenal job on explaining everything we needed to know what purchasing a brand new car, going through details of the brand new car, helping get us every deal possible, and of course, being a very nice and informative gentlemen. He also understood that my boyfriend was in a time crunch and did as much as he could to get us in and out as fast as possible and more importantly, he got us out of the door with the truck that day very quickly! We will forever be shopping with Athens ford. thank you Athens ford and thank you Jeff!! More

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New to me car Thank you Athens Ford for a great experience. Michael B was great and listened to our wants and needs in a new vehicle. Christian and Shawn went the e Thank you Athens Ford for a great experience. Michael B was great and listened to our wants and needs in a new vehicle. Christian and Shawn went the extra mile on finance and warranties! If your looking for exceptional customer service, Athens Ford is your next stop for a new car! More

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