Shawn Hillegass | Page 5

Transmission Problem Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Custome Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Customer Rep Dave ,Service Manager Sean and Mike the Technician made sure that the issue was resolved as this is my wife's car and they wanted to make sure she would not have any problems. More

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On time I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor More

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STAY AWARE FROM THIS DEALERSHIP! Simply Run, Walk, or Crawl Part 2 of my review from last year's nightmare at Jannell. STAY AWARE FROM THIS DEALERSHIP! Simply Run, Walk, or even Crawl. Anything but drive one Part 2 of my review from last year's nightmare at Jannell. STAY AWARE FROM THIS DEALERSHIP! Simply Run, Walk, or even Crawl. Anything but drive one of their cars. I need to update my previous review as they've continued to sink to new lows. (We had to involve Attorneys and now, we need to file harassment reports with the police against their Service Manager Shawn Hillegrass and General Manager Bill Roderick.) After the original vehicle failure, we had a 2nd complete vehicle failure. They can see the codes, they can see the problems, however, they can't figure out the problem. Or how to fix it. You may think, "Wow, multiple serious vehicle failures in a year. And they can't fix the problem. This is a simple exchange of a defective vehicle." Maybe with another dealership. Not Jannell or Ford. Jannell adamantly refused any reasonable option. Jannell's solutions were: 1. Us TRADING in our vehicle, spending more money, and buying a new vehicle from them. (As I understood it from Bill, so they could sell it to another person as Certified Pre-Owned.) 2. Taking back our vehicle, unfixed, and unsafe. Endangering the lives of the driver, passengers, and everyone else on the road. 2 Notable Quotes from Jannell and Ford: (I have more.) - "Complete Brake System Failure is a minor issue and not covered by Warranty." - (In an Angry Voice) "WHAT DO YOU WANT US TO FIX? YOU TELL ME WHAT TO REPLACE TO FIX YOUR VEHICLE?!" (Why am I supposed to know how to fix a Ford vehicle? It's the reason I bought their warranty that is prominently displayed on every single advertisement.) We had to retain an Attorney. And now are forced to pursue litigation under MA Lemon Laws. The most galling part is their continued harassment of us. Once attorneys are hired, each party speaks through their respective attorneys. There is no direct communication. Bill and Shawn are fully aware of this. Yet, multiple times, they have bypassed their own attorneys and contacted us directly, sending us harassing emails and phone calls ignoring the laws/protocols on manners such as this. - We, now, need to file police reports to stop their harassments. I've been continually shocked by their actions and complete lack of conscience, basic decency, or professionalism. When dealing with Jannell, Bill, or Shawn to buy a Ford, you are taking your life into your own hands. (I mean that quite literally as "Complete Brake System Failure is a minor issue.") More

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Awesome Very helpful very respectful. Great service . Great sales rep not to pushy felt very comfortable. Explained all details of the vehicle. Would recommen Very helpful very respectful. Great service . Great sales rep not to pushy felt very comfortable. Explained all details of the vehicle. Would recommend this dealer to all our friends. More

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Shawn Hillegass is a star! I have purchased several cars from this dealership. The main reason, however, that I maintain a business relationship with them is due to the outsta I have purchased several cars from this dealership. The main reason, however, that I maintain a business relationship with them is due to the outstanding customer service I receive from Shawn Hillegass. He is great to work with and a valuable asset to this company. More

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Great sales and service staff/departments I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great. Her located the exact vehicle/color I requested, and arranged a swap with a dealership in Watertown, NY. Bill always follows up on a regular basis. I will be buying another car from Jannell when that time comes and believe customer loyalty has been earned. The Service Department is the best. I've had warranty work done (scheduled right in at my convenience) and shuttled home by courteous and safe drivers. The repairs are done quickly and the service advisor always calls to give me a head's-up when the car is ready for pick-up. They fix it right the first time. I really like the family atmosphere and personal attention from the sales and service staff. There is no reason to shop elsewhere. More

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Great Experience Purchased 2nd new vehicle from Jannell. Great to work w/ a very patient Mike Kinney, pleasant and fair negotiation. Service Dept: Sean Hillegass , Purchased 2nd new vehicle from Jannell. Great to work w/ a very patient Mike Kinney, pleasant and fair negotiation. Service Dept: Sean Hillegass , always willing to accommodate scheduling, honest and fair, a true pleasure to work with. Kathy Mulvehill , friendly and very easy to work with. Thanks to all. More

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New purchase From the moment they immediately returned my initial phone call until I drove out with my new truck I was treated as their prime customer. No high pre From the moment they immediately returned my initial phone call until I drove out with my new truck I was treated as their prime customer. No high pressure and very accommodating to fully answer all of my questions. More

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Exceptional Car Purchase Experience Everyone - Bill Roderick - Eddie Clark - Kam - Kathy in Finance made my purchase of a 2016 Ford Fiesta easy. I've been a customer at Jannell since a Everyone - Bill Roderick - Eddie Clark - Kam - Kathy in Finance made my purchase of a 2016 Ford Fiesta easy. I've been a customer at Jannell since around 2012 and have never had anything other than an exceptional experience - be it purchasing a car or using Jannell's service department. Wouldn't go anywhere else. P.S.: last question is a bit tricky as I have had excellent experiences with both Sales and Service and the question allows you to only make one choice. I chose Service since I have used the service department for oil changes, service for at least 4 years now whereas I have only purchased 2 cars in 4 years. Both sales and service have always provided me with excellent service. Shawn Hillegass and his folks treat me like family and any work done is completed professionally and within the shortest time possible. More

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Buying a 2017 Ford Escape I went into Jannel Ford to buy a new car, as my old one had died rather suddenly. Everyone I met and worked with was very helpful and friendly in the I went into Jannel Ford to buy a new car, as my old one had died rather suddenly. Everyone I met and worked with was very helpful and friendly in the dealership. I'm ultimately very happy with my car, and would recommend the dealership highly. More

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