Shawn Hillegass | Page 4

Service repair beware While I had a great experience with buying my ford at Jannell I did not expect the experience with the service dept. Unfortunately after spending 2+ m While I had a great experience with buying my ford at Jannell I did not expect the experience with the service dept. Unfortunately after spending 2+ months there and over $8K our truck was still in bad shape. Yes, its an older truck and yes things do start to go but after that long and that much I expected to go longer than a week before it sounded like the truck was going to fall apart around us. We brought the truck in for a transmission issue and were told it wasn't that, that the manifolds and laundry list of things needed to be done. We said ok, after those repairs were done ($7K) the same noise was still happening. They stood by the work and I fought with them to fix the transmission, which they did but then left us with a new transmission issue. We brought the truck back and spent another month and $1k (thankfully Shawn worked with us) and they ended up putting in a used transmission instead of all the parts they replaced originally. After a week the truck was making a new noise and we chose not the bring it back again. While the manager Shawn did what he could to work with us, and in the end helped us repair the new issue it came out with I still feel that people need to be aware of this experience. It took me asking for a manager and and texting with him almost every day for a month to get the work done. More

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Bought new vehicle I have been dealing with Jannell for over 2o years I have never had an issue with sales or service. I just bought my new transit from Bill Pellagrini I have been dealing with Jannell for over 2o years I have never had an issue with sales or service. I just bought my new transit from Bill Pellagrini and he found what I was looking for! 5 passenger, non white Transits are hard to come by.. He found one though and 4 days later I am driving it, Bill is my go to man. Financing is always helpful and does the best job they can, finding the lowest interest rates. Joanne was thorough and explained all my options for extended warranties and service. The service department is awesome as well. This team is great Thank you Kim More

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Service Department Its really nice that your car sits their for 2 weeks. Call every day. Service lady. We'll call you back Not. Car still not fixed. What a place. Have t Its really nice that your car sits their for 2 weeks. Call every day. Service lady. We'll call you back Not. Car still not fixed. What a place. Have to call cooperate now. More

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Jannell Ford Excellence Recently purchased my 4th Vehicle with Jannell Ford. Jannell personel exceed all expectations in sale s and service and thier professionalism and frie Recently purchased my 4th Vehicle with Jannell Ford. Jannell personel exceed all expectations in sale s and service and thier professionalism and friendliness make the car buying experience a pleasure! More

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Ses and Service I have bought two used vehicles from Jannell. Both the sales and service experience has been great. I continue to have all my service on those vehicl I have bought two used vehicles from Jannell. Both the sales and service experience has been great. I continue to have all my service on those vehicles done at Jannell. Can’t recommend their service department any higher. I highly recommend this dealership. More

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Pleasure dealing with everyone at Jannell Love the New Raptor I just bought from Jannell., I have been buying trucks and other vehicles here since I was 17. This will be my 4th Truck., and on Love the New Raptor I just bought from Jannell., I have been buying trucks and other vehicles here since I was 17. This will be my 4th Truck., and one I hope to have for quite some time. It was a real pleasure dealing with Harry, he was very professional and extremely flexible to my schedule., staying late and doing what it took to help me out., I very much appreciate it. Evan and Bill are great guys to know and always do there best to give me a very fair deal when it comes to buying a truck. I like going into a dealer where there is no pressure.. and Jannell has always been that way. This dealership has great people , and a really good service department. (that counts for a lot) Thanks very much Lou Villa Villa Machine Associates Dedham MA More

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F-150 new purchase Harry made the entire process very smooth and easy. He introduced me to Shawn in the service department. I’m very pleased with both Sales and Service. Harry made the entire process very smooth and easy. He introduced me to Shawn in the service department. I’m very pleased with both Sales and Service. More

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Safety Recall I had a fuel leak and brought it to a Sullivan Tires near my work. Later that day, at home, I checked my mail and had a letter from Ford about a Safet I had a fuel leak and brought it to a Sullivan Tires near my work. Later that day, at home, I checked my mail and had a letter from Ford about a Safety Recall for said Fuel Leak. I called Jannell Ford in Hanover and spoke to Shawn who convinced me to bring it there for financial reimbursement reasons and also because he said it would be fixed next day. I settled my debt with Sullivan and had them but the receipt for the work in my vehicle. The next day I received a message from another sales manager, Rich, saying that they didn't infact have the part for my car. He said it wouldn't be until the first week/maybe second of February until my car would be ready to service. However, he said that my car was SAFE to drive. I was completely appalled to hear that. I call back and he reitterates to me about the part not being in- he apologizes for the miss-information I received but ensured me was car was safe to drive. I told him that wasn't the case. I had fuel in front of my house, a distinct smell, and the diagnostic test from Sullivan stating I had a massive leak. He said he would try to get me a rental the next day and seemed very negative about being able to get that done. Thankfully, he did call the next day and said that they got randomly got one part in and my car would be done. Later that day I received a message saying it was. My biggest issue is that I was told my vehicle was safe to drive on a safety recall. A recall issue that was obviously happened to my car. Sullivan's diagnostic report was in the car saying I had a massive fuel leak. I'm glad my car is fixed but thought the whole situation could of been handled better. More

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CUSTOMER CARE SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME JUST SAY THAT I KNOW HE'LL GET TO THE ROOT OF THIS ISSUE AND I'LL AGAIN HAVE MY BEAUTIFUL EXPLORER BACK IN MY DRIVEWAY ODOR FREE. More

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Service Service Service They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive vehicle. They make it painless and are considerate. Rich was excellent in the service area and worked well with the team. More

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