Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 6

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
367 Reviews
4.9

367 Reviews

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367 Reviews of Shawn Hooe

March 19, 2026

Dealership Rating
Employee Rating

Great customer service. Shawn is very helpful considerate of your time. Thank you very much More

by HRREMMELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Stokes

Mar 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I truly appreciate your feedback and am glad to hear that Shawn provided you with helpful and considerate service. At James Wood Chevrolet Buick GMC Decatur, we strive to make every customer's experience exceptional. We look forward to seeing you again! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 19, 2026

Dealership Rating
Employee Rating

Great service staff was unbelievable kind and helpful! They gave us updates on when my trk would be ready and if they thought they’d be a delay we knew right away! More

by EISCHEID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I’m pleased to hear that you had a great experience with our service team at James Wood Chevrolet Buick GMC Decatur. Keeping you updated about your truck is important to us, and I’m glad to know our staff met your expectations. I appreciate your kind words, and we look forward to assisting you again in the future! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 16, 2026

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Employee Rating

1. My advisor never came to introduce herself. 2. 2 Hrs for an oil change and tire rotation is ridiculous More

by KRISTISHELTON19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Krystal Gipson

Mar 18, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Kristi. I appreciate you taking the time to share your experience regarding your recent visit. It's important to us that our customers feel welcomed and valued, and I understand your concerns about the wait time for your oil change and tire rotation. I encourage you to contact me directly at James Wood Motors so I can discuss your experience further. Thank you again for your input. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 13, 2026

Dealership Rating
Employee Rating

Clay Estes has been fantastic to work with for years and years. Dane Shelton has also been great to work with in the finance department. We go out of our way to buy vehicles from James Wood largely on acc More

by tylooney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m delighted to hear that Clay and Dane have provided you with fantastic service over the years. Your loyalty to James Wood Chevrolet Buick GMC Decatur means a lot to me. We I look forward to continuing to assist you with your vehicle needs in the future! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 04, 2026

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Employee Rating

My A/C went out in my ‘25 AT4. Shawn checked me right in. A couple hours of troubleshooting and they found the problem. I was offered a loaner vehicle while they replaced the co More

by KENDJAY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Ken! I'm thrilled to hear that Shawn and our service department team took great care of you and your ‘25 AT4. It's fantastic to know that we were able to get you back on the road quickly and that the repairs were covered under warranty. I appreciate your kind words, and we look forward to seeing you at James Wood Chevrolet Buick GMC Decatur for any future needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

March 03, 2026

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Employee Rating

We’ve used Shawn Howe for a long time. He does an excellent job. Honest and timely support for many years on many GM vehicles. Shawn Howe, David Stokes - these guys get things done rig More

by SSLATE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Bryan Stanley, David Stokes , Paul Johnson

Mar 03, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! I appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and am glad to hear about your positive experiences with Shawn and David. Their dedication to providing honest and timely support for your GM vehicles is what we strive for. We look forward to assisting you again soon. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

March 02, 2026

Dealership Rating
Employee Rating

Very knowledgeable personnel. Friendly service and convenient location. Did a great job A+A+A+ More

by CATELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

Mar 03, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review, Cate! I'm thrilled to hear that you found our team knowledgeable and our service friendly at James Wood Chevrolet Buick GMC Decatur. I appreciate your kind words, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 12, 2026

Dealership Rating
Employee Rating

Great service with exceptional customer service and great members working to help assist one’s needs More

by DSANDATE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krista

Feb 12, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Many thanks for this kind review! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that you experienced great service and exceptional customer care. Our team works hard to assist our customers, and your feedback is greatly appreciated. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 12, 2026

Dealership Rating
Employee Rating

They took good care of me and the issue was resolved. They made sure to do the job well and to do the right thing without fighting about it. More

by chrisco1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Truly appreciate your thoughtful feedback, Chris! I'm happy to hear that we were able to take good care of you and resolve the issue effectively. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure our customers have a positive experience. I appreciate your feedback, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 10, 2026

Dealership Rating
Employee Rating

I dropped my car off for an oil change. I was greeted upon arrival and my service agent came right out to speak to me. They messaged me when it was done and I came back to get it. It too More

by JANDMFLYNT
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Feb 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I am thrilled to hear about your positive experience with our team at James Wood Chevrolet Buick GMC Decatur. It's great to know that Shawn provided you with excellent service during your oil change and took care of your tire as well. We appreciate your kind words and hope to see you again soon for any future service needs. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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