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Shawn Lagundo
Refer Me
590 Reviews
Shawn was born and raised in Annapolis. He served in the United States Navy. Shawn has been a leasing and sales associate with Annapolis Hyundai since January, 2014 and is excited about the direction of the Hyundai brand. He enjoys interacting with customers and coworkers.
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590 Reviews of Shawn Lagundo
Verified Customer
Helpful 
February 12, 2024
Would I recommend this dealership? I don't know, 3 years ago, this would have been an overwhelming years, today, I am not so sure, and the plaques on the dealership wall probably prove I don't know, 3 years ago, this would have been an overwhelming years, today, I am not so sure, and the plaques on the dealership wall probably proves this, the last time they won the highest rated dealership in any quarter was in 2019. this is now 2024. 02/12/2024, background, I would call myself a loyal Hyundai customer, having owned 2009 Sonata that was totaled in a rear end collision at 130K miles. For my next car, I did not consider any other vehicle maker, I just looked at Hyundai dealerships and purchased a CPO with 20k miles. Fast forward 70K miles later, the car starts burning oil and the sunroof flaps in the wind while driving. I called Hyundai Corporate, yes, your car is under warranty and yes the sun roof has an extended warranty. An appointment is made. I arrived today at the dealership and to my surprise the first service agent I met got into a heated argument about the warranty claim, which he says my car was out of warranty, I keep on telling him to check my VIN, but we kept going back and forth on this, he works in a Hyundai dealership and can not see my service records at other Hyundai dealerships (have always done my service at the dealerships) that I can readily see online. He finally exasperatedly shoves my key to his colleague and says, deal with it. this colleague confirms my car still has a warranty (91k miles), but that it would cost over 500 dollars and 3 different visits to Hyundai to ascertain the issue and fix this problem. The sunroof was checked in the shop, but never taking for a ride, so the flapping in the wind was never noted and the charged me 30 dollars for meddling with it and then telling me it was fine, nothing was wrong with it, without actually taking it out for a test. They promised a ride within 20 miles radius of the dealership, I asked for the ride, they kept on saying, it will be here in 10 minutes, then 30 minutes, and I ended up spending 3 hours in the dealership (should have just taking an Uber or Lyft home). Today was such a nasty experience, I did not even bother talking about a slipping transmission or a sticky steering, just felt like I needed to do the bare minimum and get the xxxx out. After 14 years with Hyundai and convincing family (4 currently) to ditch Toyotas and Hondas and come try a Hyundai, I feel I might have gotten to the end of the road and may be time to just walk away from Hyundai. Mostly because the dealer experience has been below average, wonder if the grass is greener with other manufactures though. . More
by good service wins customers
January 31, 2024
Holy Crow- where do I start! !? The dealership is awesome! They have shiny, smoking hot looking new cars on showroom floor! They are personable & professional, and I was treate !? The dealership is awesome! They have shiny, smoking hot looking new cars on showroom floor! They are personable & professional, and I was treated like I was the Only Customer there, when I I’ve been in there!!! My salesman- Sean Lagundo went above & beyond the ‘call of duty’! He treated me like a King! He made sure everything about the Tucson, & the business deal was right!! He deserves real kudos & rewards!!! Thanks sooo much Hyundai, for making such an awesome vehicle, & for having Sean on your staff to help me!!!! More
by FREDDIEW.CBS
January 24, 2024
I brought my car in for regular maintenance package along with oil change and when I got my car from them, the car would not start. The employee at the desk said they would check on it, came back in 5 minute with oil change and when I got my car from them, the car would not start. The employee at the desk said they would check on it, came back in 5 minutes and said that the mechanics may have run the battery down because they left something on so they jump started it and it should be fine, but if I wanted to get my battery checked it would be an extra $50. I have never had any issue with my car, this being the first time when it is being returned to me after having serviced. I did not feel that it was fair for them to charge me to check my battery when they were the ones who caused the problem. More
by GIA
Other Employees Tagged: Jan Goebel, Charles Meiklejohn, Nate Roberge, Tao Wang, Mo Abaidullah
January 16, 2024
After Ryan and Jacob left, this service center is worse than any department I’ve dealt with. Drop off a car on scheduled date; they can’t service for 5 days. What a joke. Why not drop off 5 days later? Thi than any department I’ve dealt with. Drop off a car on scheduled date; they can’t service for 5 days. What a joke. Why not drop off 5 days later? This service center is a joke. Never again, we will go to Bowie. More
by Jasonray2057
October 22, 2023
Very professional,caring and nice. Kept me updated on my vehicle. Nice and clean dealership with nice choices of snacks and drinks. After your vehicle is finsh you get a great clean v Kept me updated on my vehicle. Nice and clean dealership with nice choices of snacks and drinks. After your vehicle is finsh you get a great clean vehicle. More
by NOVONNE59
October 21, 2023
This was our second Hyundai Palisade leased through Annapolis Hyundai. We worked with Shawn Lagundo both times. Shawn was very attentive & could not have been more knowledgeable & readily accessible. Annapolis Hyundai. We worked with Shawn Lagundo both times. Shawn was very attentive & could not have been more knowledgeable & readily accessible. The whole transaction was efficient. I know if there are ever questions about our Palisade, Shawn will continue to be very helpful. My husband & I have found everyone from sales to financing to service to be friendly & accommodating! Thank you Annapolis Hyundai. Joan & Richard Tolbert More
by joan.tolbert
