Shawn Visconte | Page 5

Thrilled with my new Stinger! From start to finish, the most extraordinary and easiest experience in my 30+ years of car buying. The car is spectacular, their pricing is more than fair, and their customer most extraordinary and easiest experience in my 30+ years of car buying. The car is spectacular, their pricing is more than fair, and their customer service is outstanding! Everyone was knowledgeable, helpful, kind, patient, honest, enthusiastic (without being pushy), fun, and extremely professional. More

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Always a pleasure doing business with Kia of Wesley Chapel🙂 Professional and caring staff always making sure you are happy with your purchase or service. Chapel🙂 Professional and caring staff always making sure you are happy with your purchase or service. More

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Everyone from the sales associate to the financing department was incredibly helpful and accommodating. They were able to work with me and meet my needs to get me into a new car the same day. 10/10 department was incredibly helpful and accommodating. They were able to work with me and meet my needs to get me into a new car the same day. 10/10 More

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These Guys Were Friendlier than Friendly Kia So glad that my son referred me to Kia of Wesley Chapel. I had leased my last vehicle from Friendly Kia and was just going to get another vehicle fro So glad that my son referred me to Kia of Wesley Chapel. I had leased my last vehicle from Friendly Kia and was just going to get another vehicle from them now that my lease was up. Set up an appointment with Clara to come in and was surprised that they had a Kia Sportage pulled up and ready for me when I got there. It was the exact color I told them I liked with the specific options I wanted. Clara's boss, Ted Payne, was also there to make sure that everything was handled perfectly when I arrived. We took this one for a test drive and then went inside to get numbers. Adelso had all of my payments ready for me and they were LESS than my payments on the previous lease. He also let me know that they had just taken in an EX model that he thought might give us more options for close to the same payment. It was VERY close and he made it a great value. Loved signing the paperwork with their docusign technology. So quick and easy... and BIG ENOUGH for this old guy to read. hahahaha Would recommend anyone to check these folks out. Simply phenomenal experience. I even got a personal thank you from the General Manager, Shawn Visconte, who came in to make sure that everything was handled properly. What a class act!!! More

by barbandroy1 Verified Customer Verified Customer

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Four hours and 30 minutes for a tire change. Last year wife and I leased a top of the line Kia Sedona. When we leased the car we also contracted for tire and wheel insurance costing $499. All th Last year wife and I leased a top of the line Kia Sedona. When we leased the car we also contracted for tire and wheel insurance costing $499. All that was built into my lease agreement. We love the car! Two nights ago wife was driving home after work, on busy I-75 late at night. The rear tire blew out. After calling Road Service I drove her car home using the spare. The next morning I went to our Wesley Chapel FL Kia Dealer where we had taken the lease and picked up the Sedona. I was told it would be an hour...maybe an hour and 15 minutes....so I decided to wait. I was told by a very sweet young woman (Heather) that she would call the insurance company for authorization so that they would pay for the new tire ($256.) Heather kept trying to her hardest to get authorization but she had to send pictures of the tire and my tire contract. She did all that....but the authorization was not forthcoming. So, after 4 hours I went to the "Sales Manager" who wanted me to pay for the tire change and supposedly I'd be reimbursed by the insurance company. I was not prepared to hassle with a different company for reimbursement. If they who signed my agreement were having such a hard time with the tire reimbursement....how did they expect me to be successful? Unbeknown to me, two months ago that dealership had been replaced by Wesley Chapel Kia from Fucillo Kia. The "Sales Manager" insisted that I pay the $256 even though he was involved in our original lease purchase and most of the original staff was still there including the General Manager. He was adamant that Wesley Chapel Kia was not responsible. He and I were both disgusted with each other so he finally walked off. I can only imagine what the people sitting at the tables (probably waiting to buy cars) in the showroom were thinking. I had asked to see the General Manager twice but was told he was interviewing and couldn't be disturbed. Meanwhile I had been there over 4 hours.....and I, who am normally a polite, calm, retired career public school teacher, was getting very perturbed. The "Sales Manager" wouldn't release my car unless I paid the $256....even after paying $500 at the time of lease signing for tire insurance. Does it really cost $256 for a tire change??? Kia's advertising is all about their 10 year warranty and here they were....not wanting to stand behind my contract which wife and I had purchased at that building from Kia, and the same people just one year ago. Finally Shawn, the General Manager, emerged and invited me to his office. It was nice to get out of the showroom and into a calmer environment and away from arguing with the "Sales Manager." Shawn had also been involved in our lease purchase originally. I explained the situation to Shawn who listened politely. The upshot is that I left with my car, a new tire, and not having to pay the $256. Shawn marked my bill "Paid in Full." If I do eventually receive a check from the tire warranty, I will be returning it to Shawn....but I believe now that Wesley Chapel will handle that tire insurance company claim. I don't care who owns that dealership. I leased that car there, from those people, and from Kia. I have it in writing. Being frustrated for over 4 hours should not be part of the agreement. If I had been Shawn I would have thrown in a tank of gas or some other recompense for the long wait and the frustration....but at least I got the new tire for which I contracted. At the end of my lease in two years I will probably lease another Sedona. I'm glad Shawn handled it in a professional manner...and if any other problems arise I will go directly to Shawn. Heaven help me if we blow another tire. Patrick, our original salesman, Heather and Shawn were all great. More

by ORIGINALS Verified Customer Verified Customer

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Great service Couldn't be better. from sales, to sales manager, to technical support, etc. Minimal hassle to purchase new vehicle. Couln't ask for more attentive ca Couldn't be better. from sales, to sales manager, to technical support, etc. Minimal hassle to purchase new vehicle. Couln't ask for more attentive care at a dealership. More

by LEE.GROSSBARD Verified Customer Verified Customer

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Very pleasant to work with, we love our new car! John Mastro was also great to work with, helped us finalize our decision. Thank you! Mastro was also great to work with, helped us finalize our decision. Thank you! More

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This is my third Kia from Fuccillo organizations. Since I live 300 miles from this area I depend on my Sales person ISRAEL Santiago for having everything in order. Shawn Visconte Gen. Manager handled all the live 300 miles from this area I depend on my Sales person ISRAEL Santiago for having everything in order. Shawn Visconte Gen. Manager handled all the numbers even while he was on vacation and met me Sunday early to make sure everything was fine. The final stage was finance where I met Tim Ousley who was also very professional and went over all the outstanding paperwork. The delivery was made by a young lady also very professional.. More

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Awesome Dealership Thank you for everything! I originally went to lakeland Kia and walked out they were so rude!! Fuccillo was amazing in every way! Colin Sullivan was o Thank you for everything! I originally went to lakeland Kia and walked out they were so rude!! Fuccillo was amazing in every way! Colin Sullivan was one of the best sales associates I've ever worked with! More

by HAELEYSMOM03 Verified Customer Verified Customer

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Excellent throughout the purchasing process Great experience throughout the buying process. Friendly and are willing to work with you from sales to upper management. I would recommend Fucillo Great experience throughout the buying process. Friendly and are willing to work with you from sales to upper management. I would recommend Fucillo Kia to anyone looking to purchase a car. More

by BKOUMANIDI Verified Customer Verified Customer

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