Shay Briggs

The porocess was fine and representativs were nice. What is not okay is that my husband asked for the fluids to be topped off (i.e. brake, coolant and power steering) as the car is older and when it wa What is not okay is that my husband asked for the fluids to be topped off (i.e. brake, coolant and power steering) as the car is older and when it was check, the levels were low. The rep said he would check to see if its okay, then stated he is going to go and drive the vehicle to get to topped off. He brought it back saying it was done but when I got home with the vehicle and had my husband check, it wasn't topped off at all and the levels were exactly the same. So either the service department lied and said they did or the Sales rep did. Either way, that's a horrible way of conducting business. They also pre install every vehicle with a way point GPS tracker and tried to make us pay $1000 more to activate the device through them because they put it on the car. More

by CMA25 Verified Customer Verified Customer

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Christian was amazing and very helpful. He pulled through for me getting me into a used vehicle as I traded in my truck. Very easy to talk to and a great attitude. And Julian the manager wa He pulled through for me getting me into a used vehicle as I traded in my truck. Very easy to talk to and a great attitude. And Julian the manager was also a big help getting me approved for the vehicle. 10/10 recommend coming to see them if you’re interested in purchasing a vehicle. More

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Christian and Edgardo were very friendly and helpful. They were also very knowledgeable and in no way pushy when it came to sales. My wife and I felt very comfortable and confident when buying our Mazda They were also very knowledgeable and in no way pushy when it came to sales. My wife and I felt very comfortable and confident when buying our Mazda CX-5. More

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This isn't our first time buying from Mazda of Elk Grove and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure free buying experience. I wasn't planning to buy a new car this time (I actually brought a friend to look at cars!), but I immediately fell in love with the CX-50 Hybrid. Right away Shay and Vanessa brought out the car for me to test drive. I ended up buying it after receiving an amazing trade in for my 2018 CX-5. Throughout the process, Vanessa and Shay (the dream team) were very attentive, honest, fun and patiently answered all of our questions. They both went above and beyond to make sure I was comfortable with everything. Ovais from the finance Dept was also great, he was prepared and ready to go by the time we sat down with him to sign. The whole process really was fast and seamless and I couldn't be happier. More

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Anahi was very helpful from the beginning of my car buying process. Answered any questions that I had with the car and helped me pick the right one that fit me most with my needs. Overall, a great and buying process. Answered any questions that I had with the car and helped me pick the right one that fit me most with my needs. Overall, a great and smooth buying experience with the dealership and its staff, but I’m happy to have worked with Anahi on getting me my new car. More

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This dealership worked with me to find the right car for my budget! Overall a positive experience. my budget! Overall a positive experience. More

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Eric was a great help in helping me secure my 2022 Pre-Owned MX-5 despite me being a remote buyer. He personally picked me up at the airport & did everything he could to make this deal go smoothly. He Pre-Owned MX-5 despite me being a remote buyer. He personally picked me up at the airport & did everything he could to make this deal go smoothly. He made videos to confirm the condition of the car &made sure the car had everything that was suppose to come with it . Answered all of my questions and confirmed aspects about the car. Eric was such a pleasure to work with. Once at the dealership to finish up the sale, the entire process was smooth and relaxing. Happy to have done business with Eric & his partners at the dealership. They are doing it right! Great experience all around! More

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Very clean and modern! Everyone was very helpful! Amenities are great plenty of snacks and a tv with football while you wait! Everyone was very helpful! Amenities are great plenty of snacks and a tv with football while you wait! More

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Best customer service! I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and vis I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and visiting the dealership to consider buying another Toyota really "sealed the deal" for me to choose Mazda instead. Mazda was courteous, informative, gave me time to look independantly at their car selection, and most importantly, didn't push me into any decisions. The last look at Toyota before making any decisions was awful. The Toyota salesperson descended like a vulture the moment I pulled up. Then, without asking if I needed assistance, proceeded to follow me around telling me facts about their "great deals" that were completely irrelevant and unnecessary, and really had nothing to do with any type of "great deal". I happily went back to Mazda after this experience at Toyota and purchased my new Mazda. Service is just as important as product quality, and Mazda most definitely delivered! Great experience from beginning to end....thank you Mazda of Elk Grove, and thank you Duc Nguyen for your honest, no hassle, and outstanding service! More

by Kristine Verified Customer Verified Customer

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We had a great experience working with Jarrell and the Mazda team to purchase our new car. Took the time to review all the possible options in financing and coverages, and made the process very smooth. Mazda team to purchase our new car. Took the time to review all the possible options in financing and coverages, and made the process very smooth. More

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