Shayne Dextradeur

I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More

by m.popitz Verified Customer Verified Customer

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Shayne is very good. He listened to the my needs and worked hard to make the deal work He listened to the my needs and worked hard to make the deal work More

by timothy3333 Verified Customer Verified Customer

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The purchase of my used car from Colonial Ford could not have gone smoother! Shane D was very cordial and pleasant to work with through each step, I was very happy with the experience and people at Colonial have gone smoother! Shane D was very cordial and pleasant to work with through each step, I was very happy with the experience and people at Colonial Ford and would recommend them! More

by petromon13 Verified Customer Verified Customer

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Colonial Ford and especially Shayne made buying my new truck an easy process. Unfortunately we both had to deal with Ford Manufacturing delays. It took Ford Manufacturing 8 months to get me my truck. I d truck an easy process. Unfortunately we both had to deal with Ford Manufacturing delays. It took Ford Manufacturing 8 months to get me my truck. I don’t think that is an acceptable timeframe. Not at all the dealers fault, so I don’t blame them. Shayne kept me up to date with the changes and delays so I stuck with them. More

by john.burris19 Verified Customer Verified Customer

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a a a a a a a a a a a a a a a A+ More

by ENVYREMODEL Verified Customer Verified Customer

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Had a great experience getting a car. Everyone was very nice and no one pushed me into anything Everyone was very nice and no one pushed me into anything More

by lyorns Verified Customer Verified Customer

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It was a very good experience dealing with Peter . He made the process relaxing and fun at the same time . He made the process relaxing and fun at the same time . More

by iownyoug20 Verified Customer Verified Customer

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Very good professional people working at Colonal Ford treated me very well would buy another vehicle there treated me very well would buy another vehicle there More

by barry.gard1213 Verified Customer Verified Customer

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