Shelby Bishop | Page 46

Excelente service, Mr. Carlos and mechanical people was amaizaing. Thanks so much for help me Carlos and mechanical people was amaizaing. Thanks so much for help me More

by BELKYSGOMEZ5 Verified Customer Verified Customer

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My vehicle was supposed to be done by end of day. It was not and even though I spoke with someone at 5pm and they said they'd get back to me, they never did. I was unable to get my vehicle until the It was not and even though I spoke with someone at 5pm and they said they'd get back to me, they never did. I was unable to get my vehicle until the next morning and then only because I called to check on it. Their computers were down so I know that made it difficult, but that doesn't excuse the vehicle not being done or lack of communication to let me know that. I had to change.several people's plans to accommodate this oversight. I've had more bad experiences than good ones at this service center. More

by NETMINDER40 Verified Customer Verified Customer

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Shelby was a great help in staying on top of the car in the service to get the job done in a timely manner. And making sure our extended warranty applied the service to get the job done in a timely manner. And making sure our extended warranty applied More

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We were in Orlando on vacation and about to begin our trip back to Pennsylvania when our check engine light came on for our Sorento. Not knowing the local area, we contacted Greenway East Kia and they gr trip back to Pennsylvania when our check engine light came on for our Sorento. Not knowing the local area, we contacted Greenway East Kia and they graciously corrected the issue and we were able to drive home without incident. We really appreciated their professionalism and compassion in our moment of need. Thank you to a great guest service team. More

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Great service, people are focused to help the clients and to do it as soon as possible to do it as soon as possible More

by ALEJANDROHERRERACUENCA Verified Customer Verified Customer

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This is the second time that my service technician. His name is Finn is absolutely a wonderful, caring, kind, funny guy. This is my second time to you guys since I purchased my new 2024 Sportage for ma His name is Finn is absolutely a wonderful, caring, kind, funny guy. This is my second time to you guys since I purchased my new 2024 Sportage for maintenance and I got to tell you I live in New Smyrna More

by DNUBAR Verified Customer Verified Customer

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Employees were very nice. But that KIA greenway dealer is expensive. Good thing i only when for recall But that KIA greenway dealer is expensive. Good thing i only when for recall More

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Unfortunately, My experience with my advisor, Shelby, was poor. When I spoke to her on the phone she had an attitude when I asked her a question about the time estimate of when my car would be finished. Then poor. When I spoke to her on the phone she had an attitude when I asked her a question about the time estimate of when my car would be finished. Then I told her to let me know when the shuttle can come to pick me up. The person that was supposed to call me never did. I had to call back two hours later asking her again to tell someone to send the shuttle. Finally, after I had to call her, someone did eventually pick me up. Over the phone, Shelby told me the work they did to my car and the batteries they replaced in both of my key fobs. Once I paid my part, I got the keys and walked to my car to leave. Before I left I wanted to take a look around the vehicle to make sure everything looked good. I started the car and when I went to go shut it off, the low battery signal appeared on the dashboard. I realized that they never changed the battery in my key fob even though I paid for that service to be done. I had to go back inside and talk to Shelby to inform her that I paid for a service they never did. I could tell by her demeanor and attitude that she was not happy that I was there again. She changed the batteries in front of me to prove that they were actually changed. After she changed them, she told me to go to my car and check to make sure the light did not come on again. I had to ask her to come with me to check, which she should have just offered since her job centers around customer service. We walked back to my car and when I turned it on and off the low battery light did not come on. I said to her that the 250 dollar service I paid for was not done properly. If I hadn’t checked myself, I would have found out after I left the dealership and would’ve had to come back. She apologized but I could tell it was insincere. She walked away from me mid-sentence after I told her that I would be leaving her a review based on the bad service. Overall, my first experience at this KIA dealership was not a good one and I was left very unhappy with the service I paid for. The other advisor Carlos Alejo was also not very friendly or welcoming to me ever since I first arrived. This dealership could be improved with better communication among employees and better customer service to avoid situations like mine. More

by karacastillo8 Verified Customer Verified Customer

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Awesome guy. Really appreciated everything done for me there. Helped me understand oil changes are necessary Really appreciated everything done for me there. Helped me understand oil changes are necessary More

by MIAEPEREZS Verified Customer Verified Customer

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People was friendly but it took to long for my appointment , Got there at 10 am and left at 2 pm appointment , Got there at 10 am and left at 2 pm More

by MORRISFLOYD13 Verified Customer Verified Customer

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