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Shelby Bishop
Shelby Bishop at Greenway Kia East

Shelby Bishop | Page 47

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.7
514 Reviews
4.7

514 Reviews

Write a Review

514 Reviews of Shelby Bishop

June 02, 2024

Dealership Rating
Employee Rating

Not prepared for the part and had to return a second time for the safety recall. More

by ARTISTICCHASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Westberg

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Jun 03, 2024

Greenway Kia East responded

I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 01, 2024

Dealership Rating
Employee Rating

Great service in very nice workers handled everything we was asking about towards our car More

by Raynard Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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Jun 03, 2024

Greenway Kia East responded

Thanks for the shoutout, Raynard! We're glad you had a positive experience at Greenway Kia East. See you down the road!

June 01, 2024

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Employee Rating

I have always had very good customer service with this dealership. I would recommend this dealership to anyone wanting to buy a Kia vehicle. More

by BRYAN1694
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Recommend Dealer
Yes
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Jun 03, 2024

Greenway Kia East responded

Thank you for your recommendation! We're delighted to hear that you've consistently received great customer service at Greenway Kia East. We appreciate your support and look forward to serving you again in the future!

June 01, 2024

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Employee Rating

The person taking care of the customer needs more knowledge on what’s available and what can and cannot be done More

by Foxxymoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo

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Jun 03, 2024

Greenway Kia East responded

Thank you for your feedback. We'll work on improving our team's knowledge to better serve customers at Greenway Kia East. We appreciate your input!

May 31, 2024

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Employee Rating

Denied a clear warranty claim, would not work with me. Would not recommend. Go to a different Kia dealer. More

by ASHTOND98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Rita Alcaraz, Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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Jun 03, 2024

Greenway Kia East responded

We apologize for the frustration you've experienced with your warranty claim. We strive to provide easygoing assistance to all our customers, and it's disappointing to hear we fell short in this instance. Please reach out directly so we can discuss this further and try to find a resolution. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 30, 2024

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Employee Rating

The sales people and other staff are polite and helpful. The cost of repairs are expensive, mostly because of the labor. The waiting area is nice. More

by STANWOOD1956
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2024

Greenway Kia East responded

Stan, thanks for sharing your experience with us at Greenway Kia East! We're glad to hear our team was polite and helpful. We'll take note of your feedback on repair costs.

May 30, 2024

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Great service as always. My go to Kia dealership. Always communicative and willing to help. More

by BREN
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Service Communication
Recommend Dealer
Yes
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May 31, 2024

Greenway Kia East responded

Thank you for reviewing Greenway Kia East! Thank you for your business and have a great day!

May 30, 2024

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Employee Rating

I was charged way too much for my repair and it took 4 hours for me waiting there I would never bring it back there again they were no help trying to contact my insurance company I am still working on my More

by PNESTERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

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May 31, 2024

Greenway Kia East responded

We apologize for the inconvenience and frustration you experienced with your repair. It's disappointing that we didn't meet your expectations, especially regarding communication with your insurance company. Please feel free to reach out if you'd like to discuss this further - I am always here to help. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 29, 2024

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Employee Rating

Experience was Great, Thank you for the ride to and from the dealership. That made life easier. More

by el68en
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2024

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, El68en. Thanks for the review!

May 28, 2024

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Employee Rating

The process took to long. I spend 4 hours just to return my lease. Hope you can improve and speed up the service . More

by PINEROJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Report | Print
May 30, 2024

Greenway Kia East responded

I apologize for the lengthy return process you experienced. We strive to make our work as efficient as possible and will certainly take your feedback into account. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Youssef Mnassa - General Manager youssefmnassa@greenwayauto.com

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