Shelby Reeser
Shelby Reeser at Mike Molstead Motors

Shelby Reeser

Service Advisor

Mike Molstead Motors

1501 S Grand Ave
Charles City, IA 50616

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4.9
62 Reviews
4.9

62 Reviews

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62 Reviews of Shelby Reeser

November 28, 2025

Dealership Rating
Employee Rating

Everyone was very helpful from start to finish. Hector was great in sales and Ryan was very informative in finance. Danielle in service has also been very pleasant! More

by nachazeltony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2025

Mike Molstead Motors responded

Thank you so much for the wonderful feedback! Our team works hard to make every step of the process smooth and enjoyable, and it means a lot to know we delivered for you. We truly appreciate your business and look forward to seeing you again!

November 09, 2025

Dealership Rating
Employee Rating

The customer service was good, 3 star rating because the issue with vehicle is back. So will be making another appointment. More

by wayne.guenther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Mike Molstead Motors responded

Thank you for sharing your feedback with us. We’re glad to hear the customer service met your expectations, but we’re sorry to learn the issue with your vehicle has returned. We appreciate you scheduling another appointment, and our team will be ready to take a closer look to make things right.

September 08, 2025

Dealership Rating
Employee Rating

Dealership is always clean; everyone is friendly and helpful. The communication with service department is always top notch. Definitely getting my business again. More

by linesc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Renee Knapp, Danielle Vance

Sep 16, 2025

Mike Molstead Motors responded

Thank you for the wonderful feedback It means a lot to know you had a great experience with our service team. We truly appreciate your continued business and look forward to seeing you again!

August 26, 2025

Dealership Rating
Employee Rating

my car was very clean after having it detailed,I appreciated getting in all the little cracks etc.Thank You More

by edreb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Mike Molstead Motors responded

Thank you so much! We're really glad to hear you were happy with the detail! We appreciate your kind words and look forward to taking care of your car again in the future!

July 24, 2025

Dealership Rating
Employee Rating

I always have a positive experience. We have bought both of our vehicles there are are planning on buying our next there also. More

by fischermichelle70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Mike Molstead Motors responded

Thank you so much for your continued trust and loyalty! We’re honored to have been part of your vehicle purchases and are thrilled to hear you plan on returning for your next. We look forward to helping you again when the time comes!

July 07, 2025

Dealership Rating
Employee Rating

Very fast and efficient service. The cost was exactly what my estimate was. I'm always satisfied with them. More

by ssomers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Mike Molstead Motors responded

Your satisfaction means a lot to us, and we look forward to serving you again!

July 03, 2025

Dealership Rating
Employee Rating

Love to support our hometown local dealer as there is so much more trust and knowing so many of the experienced workers....Keep it in the family and support the community like you have for so many years! I More

by DENSVICS1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Mike Molstead Motors responded

We truly appreciate your loyalty and kind words about our team. We're grateful to have customers like you and look forward to many more years together!

July 02, 2025

Dealership Rating
Employee Rating

Awesome service. Renee is very helpful and keeps me updated on my truck, and goes the extra mile to make sure I have my truck done on time. More

by jacobscurtisd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Mike Molstead Motors responded

Thank you for the awesome feedback! We’ll be sure to pass along your kind words to Renee! Thanks for choosing Mike Molstead Motors!

June 29, 2025

Dealership Rating
Employee Rating

Polite and easy to work with. Can't beat the customer service with a smile. More

by rbrockney
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Renee Knapp, Jim Molstead

Jun 30, 2025

Mike Molstead Motors responded

Thank you for the kind words! Providing excellent customer service with a smile is something we truly value. We appreciate your support and hope to see you again soon!

June 24, 2025

Dealership Rating
Employee Rating

Scheduled service was quick and easy. I was able to work while I waited which was great! More

by kristi_gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Levi Klinkel

Jun 30, 2025

Mike Molstead Motors responded

Thank you for your review! We're glad to hear your service appointment was quick and convenient, and that you were able to get some work done while you waited. We appreciate your visit and look forward to seeing you next time!

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