Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
496 Reviews
4.9

496 Reviews

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496 Reviews of Shelly Jackowski

October 29, 2025

Dealership Rating
Employee Rating

Good service I like your services and I will share your information to my friends More

by Josi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 27, 2025

Dealership Rating
Employee Rating

Shelly is the greatest. She deserves a raise. She is professional and always friendly with a smile and a hug. More

by BOBBYENOLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Oct 27, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 27, 2025

Dealership Rating
Employee Rating

I do not know Justin. Shelly is my service tech and she is marvelous and knowledgeable. More

by acd_msf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 26, 2025

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Employee Rating

Shelley is the best! She’s the reason I go to this dealership. And will continue as long as she’s here. More

by MWAREJCKA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 26, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 25, 2025

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Employee Rating

This dealership has good workmanship. Miss Shelly cares very much about her job and customers. More

by RAYMONDPHILLIPS27
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2025

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Employee Rating

Shelly is an outstanding professional! She consistently goes above and beyond to ensure we receive top-notch service. Her honesty and reliability are exactly why I keep coming back. I alwa More

by Adela Cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 18, 2025

Dealership Rating
Employee Rating

Shelly makes everything wonderful. Shelly is wonderful Shelly = great, loved, wonderful, amazing, excellent, spectacular More

by larryloffutt
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Oct 18, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 15, 2025

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Employee Rating

Advisor understood issue and resolved to my satisfaction Appointment slots were plentiful and appt was easy to make More

by avillela1
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Oct 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 15, 2025

Dealership Rating
Employee Rating

I have been a customer of this dealership for 11 or more years and have always had great service. The genuine Toyota parts and Toyota trained service techs plus’s the great service has made me a long term More

by francesellen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 15, 2025

Dealership Rating
Employee Rating

Friendly staff, very knowledgeable and proficient in what they do and do not try to sell you anything you don’t need. More

by nanettehuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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