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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
484 Reviews
4.9

484 Reviews

Write a Review

484 Reviews of Shelly Jackowski

October 11, 2025

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Employee Rating

I am very pleased. I was educated on what’s going on with my car and what to do to prolong the life of my car. Thanks so much. More

by Glonwo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Robby Deveer, Sergio Leyva, Conner McMahan

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Oct 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 09, 2025

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It was so good to see Shelley again and to know that she is still there! She's always been a great help to me . She is someone that I can trust-no questions asked. So glad to see people like her with her wa More

by MARGIE.PERKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 05, 2025

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Employee Rating

As always Shelley very proactive to whatever the situation is and always finding a way to ensure that I get the needed attention and support whether is a small or large issue, she’s always there alo More

by ChalilloLXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 05, 2025

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Very respectful and listed to my desires and needs. They were very knowledgeable of the car. More

by MITCHH218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Palma

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Oct 05, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 04, 2025

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Employee Rating

Shelly is always Helpful and friendly. They had a loaner car available that we were able to use to help pass the time. More

by hookedonspanish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 04, 2025

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Employee Rating

Shelly was very competent and friendly. The work was professional and good. I recommend the service highly. More

by MJNW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 04, 2025

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Employee Rating

Shelly was incredible! She kept me informed and was a great help while my car was getting serviced. I would vote for Shelly to get the service person of the year award!!! S More

by maanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 03, 2025

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Employee Rating

Shelli has been managing my service needs for many years and she is always kind and helpful. I won't take my car anywhere else. I also spent some time with Izzy in sales and he was great as well. More

by tef66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Izzy Ramirez

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Oct 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

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Employee Rating

Shelly is knowledgeable, thorough and kind. She thinks strategically and plans service dates with the customer's needs in mind. More

by gaynelleihms
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 21, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

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Employee Rating

She is a great person and easy to talk resolve yyour issues and fun to deal with More

by nina081768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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