Shermica Malcolm | Page 11

Absolutely incredible with the outstanding services. My wife and I came to trade our Toyota Camry for a highlander because we added a new addition to the family. Just like our first experience at the Advan wife and I came to trade our Toyota Camry for a highlander because we added a new addition to the family. Just like our first experience at the Advantage Toyota it was quick. Thank you Shermica Malcolm!!!! More

by DARBYBUSINESS23 Verified Customer Verified Customer

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I already wrote my opinion about itI never back to buy I already wrote my opinion about it I never back to buy any car from this place . Very bad experience If I can put minus 10 or more I will give T I already wrote my opinion about it I never back to buy any car from this place . Very bad experience If I can put minus 10 or more I will give This place need a lots improvements and training for customer care especially how follow legal way for sale according law and rules especially in US . More

by IRINA70 Verified Customer Verified Customer

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One of the best dealerships to work for the environment and the people are great and the people are great More

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1. By phone the price for car was 23498 price plus 695 including dealer fee and plus tax. Nothing more and questions about damages was not provided. No option for buying car only refinancing which sounded including dealer fee and plus tax. Nothing more and questions about damages was not provided. No option for buying car only refinancing which sounded only way to buy a car. I did not see discount 450 dollars as for damages on the car which was given by tge sale manager after showing damages on front, rear bumper and both doors. 2. Fees was applied few times in statement and after in contract additional 695 was added after we agreed for the total price over the phone which included all the fees .The contract never was show to me in details and never offered. The 3 sale person were unprofessional and whenI was asking to more detail about car ,nothing was answered. The sale manager point to the sale people to provide information to me again but nothing was given. 4.when you come to buy car from this company person should take a lawyer or professional person who knows about hassles and illegal way which can applied more then once which was applied minimum 2 time in my account as total price because in my situation the overcharged. It is illegal. Optional warranty cost was applied in additional total price without my agreement which was explained will return in 10 business days in my account . Plus 5 hours waiting process to buy a car was overloaded. I was very tied when I mentioned I was traveling 8 hours to buy this car and I needed to drive the car 6 hours back to home. I was not feel professional level of service especially when worker was using unprofessional language for me AND laughing behind my back and joking about me was over limit all unprofessional behavior. Of course, leave but I was coming to buy car and I was focus for car not for people around who was unprofessional. Plus it is illegal to apply the same fees multiple times to total price of the car . I hope company will correct all and improve quality care of customers And return over charged money from double fees on the car. I do not want if another person will be in same situation. I hope company is understanding this situation More

by IRINA70 Verified Customer Verified Customer

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The personnel at Advantage Toyota especially Mgr. Malcolm and her team deal with buyers with respect and demonstrate a very high level of professionalism. and her team deal with buyers with respect and demonstrate a very high level of professionalism. More

by ANDREJANDY1 Verified Customer Verified Customer

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Very good place to buy a car I will recommend it to anyone the staff is very courteous as far as the managers Shameeka Malcolm anyone the staff is very courteous as far as the managers Shameeka Malcolm More

by DARYL10310 Verified Customer Verified Customer

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Was greeted as soon as entering the dealership.The Was greeted as soon as entering the dealership. The employees tried to accommodate to the best they could with the request of the customer (s).. All Was greeted as soon as entering the dealership. The employees tried to accommodate to the best they could with the request of the customer (s).. All the employees I encountered seem to be pleasant and willing to help. More

by Minister S. Bailey Verified Customer Verified Customer

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I was greeted with a friendly smile snd treated fairly. They listened to my needs and wants and dud not try to push things on me. Definitely recommend. They listened to my needs and wants and dud not try to push things on me. Definitely recommend. More

by DPANUCCI1 Verified Customer Verified Customer

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Very good Chris Williams. I would refer him to anyone that would want to buy a new car from Advantage Toyota very professional I haveBrought 3 cars from Christopher Williams at a Advantage ToyotaAdvantag that would want to buy a new car from Advantage Toyota very professional I haveBrought 3 cars from Christopher Williams at a Advantage ToyotaAdvantage More

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The patience, understanding and knowledge given was well received. Recommendations given to Mr. Mike Tapolow, Used Car Mgr., Ms. Shermica Malcolm, Sales Mgr., Ms. Selina Vicente Reyes, my sales representat received. Recommendations given to Mr. Mike Tapolow, Used Car Mgr., Ms. Shermica Malcolm, Sales Mgr., Ms. Selina Vicente Reyes, my sales representative, Mr. Frank Hussain, and the gentlemen in the Service Div.: Tom, William, Andy and all those who assisted and worked on my car that I was unable to obtain their names. Thank you so very much. God. Bless More

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