Sierra Hendricks | Page 2

I recently purchased a Lexus NX350 from Lexus of North Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sa Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sales representative assigned through the Costco program, demonstrated consistent communication, accuracy in inventory representation, and full adherence to the Costco pricing guidelines. The vehicle configuration discussed matched our expectations, and no additional fees were introduced beyond the disclosed program structure. Financing terms reviewed prior to our visit were aligned with the dealership’s published promotional rates. When the original unit we selected became unavailable shortly before our arrival, we were offered the same model in a higher trim level, with the identical interior and exterior color combination, at the previously agreed pricing. That adjustment reflected flexibility and customer-oriented decision-making. Ana in Finance conducted the documentation and product presentation process in a thorough and professional manner. Options were explained clearly, and our selections were respected without unnecessary pressure. Christian provided an insurance review across multiple carriers and offered objective comparisons, allowing us to make an informed decision. The end-to-end transaction lasted approximately four hours. All stages were handled appropriately; however, the finance phase represented the most time-intensive portion of the visit. Improving efficiency in that segment could further elevate an already strong customer experience. Overall, the team operated with transparency, structure, and respect for the buyer’s decisions. Based on this transaction, I would recommend this dealership to prospective Lexus customers, particularly those utilizing the Costco Auto Program. More

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Muy buena experiencia y transparencia. Cesar es muy profesional y atento,el departamento de finanzas tambien.Gracias por su ayuda Cesar es muy profesional y atento,el departamento de finanzas tambien.Gracias por su ayuda More

by omarmoran3 Verified Customer Verified Customer

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Excellent service! very quick and enjoyable experience. Getting the loaner was smoothless. Thank you so much to Luis and Sierra. very quick and enjoyable experience. Getting the loaner was smoothless. Thank you so much to Luis and Sierra. More

by Guillermo Verified Customer Verified Customer

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Great customer service Sierra the sales lady had great knowledge of the vehicles in stock knowledge of the vehicles in stock More

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Sierra was amazing never had a sales person work that hard for us. Thank you hard for us. Thank you More

by SPANKYBOUDREAUX Verified Customer Verified Customer

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Excellent, fast, and very professional. I’m truly grateful for the great service. Thank you so much! Sierra💖🌷 I’m truly grateful for the great service. Thank you so much! Sierra💖🌷 More

by niko_barrera Verified Customer Verified Customer

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Everyone was extremely friendly and helpful. We did the entire negotiation over the phone and just went to the dealer to sign the paperwork and take possession of the car. We did the entire negotiation over the phone and just went to the dealer to sign the paperwork and take possession of the car. More

by RUDY.RODRIGUEZ Verified Customer Verified Customer

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Great dealership. From start to finish they are professional and will find you a car you need for a great price. From start to finish they are professional and will find you a car you need for a great price. More

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My Toyota looks amazing with my new window tints. Everyone is so amazing and nice, especially Sierra & Konstantinos Everyone is so amazing and nice, especially Sierra & Konstantinos More

by larosa_d Verified Customer Verified Customer

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I can’t believe how great my experience was at a car dealership Sierra the sales rep was fantastic and want to commend her for dealing with me and what we had to go thru to find the right vehicle and th dealership Sierra the sales rep was fantastic and want to commend her for dealing with me and what we had to go thru to find the right vehicle and the right deal. Next there was Anna in finance. Anna made the deal even better! It was great working them. I can’t wait to comeback and lease my next vehicle. 🤩🤩🤩🤩🤩 More

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