Simo Bassi
Simo Bassi at Universal Hyundai

Simo Bassi | Page 37

Desk Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4.7
394 Reviews
4.7

394 Reviews

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394 Reviews of Simo Bassi

June 26, 2019

Dealership Rating
Employee Rating

Fabio es Súper Súper Nice Fabio : es una persona muy amable me brindó el mejor servicio posible, quede muy complacida con su ayuda y su servicio.. llegue a la Hyundai solo par More

by Gester0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Fabio Thiers

Jul 02, 2019

Universal Hyundai responded

Thank you Gester for the 5 stars!

April 28, 2019

Dealership Rating
Employee Rating

GREAT EXPERIENCE From the moment I walked in for my scheduled appointment to the time Johnathan was going over ALL the details of my new car, there was nothing that wa More

by BillM27
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Weidner , Juan Colon, Jon Cody (Finance)

Apr 30, 2019

Universal Hyundai responded

Thank you for sharing this awesome review and we are happy to learn that Johnathan was of great assistance through out your shopping experience with us and we look forward to seeing you soon , Congrats!

April 07, 2019

Dealership Rating
Employee Rating

Horrible customer service and poor communication. A had a situation with horrible service overall and major lack of communication. I was ignored, told wrong information, made to wait more than needed More

by kdelaflo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lori Bautista, Gilette

Apr 08, 2019

Universal Hyundai responded

Ken, First and foremost thank you for bringing this to our attention. We apologize for any inconvenience you had experience with us while at Universal Hyundai. We strive to make sure that our customers receive exemplary service with us at all times and we apologize that did not happen with in your situation. We are glad to hear that GM was of great assistance and if there is any other concerns feel free to reach us at 407-926-7000 or email me at lbautista@universalnissan.com Thank you

March 22, 2019

Dealership Rating
Employee Rating

Very Shady Business - Don't Go There I should have listened to my gut instinct and walked out of there instead of taking what I thought was a good deal on a new car even though I wasn't h More

by hyundee2019
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Juan Colon, Carlos Garces

Mar 22, 2019

Universal Hyundai responded

First and Foremost, Thank you for sharing this review with us and we are sorry that you felt that way about your experience even after addressing the situation with the GM and we apologize. What you just described goes against our current policies and is not characteristics of the level of service our colleagues strive to provide. In any situation we strive to make sure our customers receive attentive, helpful and prompt experience with us at all times. If you have any further concern feel free to reach me at lbautista@universalnissan.com Thank you Lori

March 08, 2019

Dealership Rating
Employee Rating

Fabio Thiers es Excellent Fabio es excelente vendor, professional, am able, educado. Lo recomiendo 100% tanto a clientes como a los granted de esta empresa. Gracias por todo. S More

by Yaneth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, John Booth , Jacob McNeely, Fabio Thiers

Mar 12, 2019

Universal Hyundai responded

Thank you!

March 06, 2019

Dealership Rating
Employee Rating

Long wait time, no communication, no transparency. I went in for a recall issue and was told it would only be 1 hour and after two hours was told my car hasn't even been seen yet. Never communicated no More

by kdelaflo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Francisco Melendez

Mar 06, 2019

Universal Hyundai responded

We would like to thank you for sharing your experience with us and voicing your concerns about our customer service.We apologize for the experience you had while your visit with us as, we strive to provide our customers with attentive, helpful and prompt service. We will be looking into your visit and you are more than welcome to voice your concerns and we can see how we can come to a resolution. My contact is lbautista@unuversalnissan.com Thank you Lori

February 28, 2019

Dealership Rating
Employee Rating

Fabio Fernández fue excellente Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del More

by Pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Booth , Jacob McNeely, Fabio Thiers

Mar 12, 2019

Universal Hyundai responded

Thank you!

February 01, 2019

Dealership Rating
Employee Rating

Fabio é Buen Vendedor Fabio fue una persona amable y con paciencia, muy profesionale y quedamls muy satisfechos con el trato que nos dio. Quedamls muy contentos con el auto More

by Gilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria , Ruben Matos, Jacob McNeely, Fabio Thiers

Feb 13, 2019

Universal Hyundai responded

Thank you !

February 01, 2019

Dealership Rating
Employee Rating

Fábio é Um Ótimo Vendedor Fábio é um ótimo vendedor, presta um atendimento integral esclarecendo as dúvidas sobre o carro, a forma de financiamento e todos os demais detalhes r More

by Emilio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Felix Matos, Ruben Matos, Fabio Thiers

Feb 13, 2019

Universal Hyundai responded

Thank you!

January 30, 2019

Dealership Rating
Employee Rating

Fabio es Awesome Fabio me trato bien , me dio explicó como funciona las cosas me dio agua , me vino a cambiar las llaves de la goma muchas GRACIAS por su ayuda More

by Demetrii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan, Jose Cepeda, John Booth , Ruben Matos, Jacob McNeely, Fabio Thiers

Jan 31, 2019

Universal Hyundai responded

Thank you for this kind review, Congrats!

Feb 13, 2019

Universal Hyundai responded

Thank you!

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