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486 Reviews of Simon Chan
Verified Customer
December 20, 2024
Great experience and I trust them completely. Been coming here for years and always great experience. Very helpful and knowledgeable and professional. Also wait time was excellent. Been coming here for years and always great experience. Very helpful and knowledgeable and professional. Also wait time was excellent. More
by sgonzalez62
December 19, 2024
Service center was very busy but the wait to drop the car off and pick it up was quick and efficient due to the consultants filing in when needed. The service performed was done in a timely manner. Great job off and pick it up was quick and efficient due to the consultants filing in when needed. The service performed was done in a timely manner. Great job! More
by rickchillington
Other Employees Tagged: Jeff Silvers
December 15, 2024
Simon was the best. He explained to me in detail and patience what I needed to do in reference to my vehicle. Best of all he listened. Thanks for excellence customer se He explained to me in detail and patience what I needed to do in reference to my vehicle. Best of all he listened. Thanks for excellence customer service I give his a A+. More
by Retta
December 15, 2024
Usually I love this dealership's service but this time something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next something was "off." I came in for maintenance due - which was just a tire rotation. Simon mentioned I was due for a large\pricey service at my next service date so he encouraged me to break that up and get some done this time to spread out the cost. An idea that I liked. BUT, I told him I did not want to spend hours there, and asked how long it would take... he and I discussed what could be done and he said about an hour. Two hours later it was finally done! There were several others in the waiting room talking about their services taking longer than they were estimated as well. Maybe they were understaffed as they were not super slammed with guests (as far as I could tell). I know it is hard to gauge how long these things will take and I understand that but if your team does not have the band width to take on "extra" work, then I should not have been encouraged to get the "ahead of time" work done.. More
by msg
December 14, 2024
IT'S A TOYOTA DEALERSHIP THAT MARKETS AND REPAIRS TOYOTA VEHICLES. WE USE IT TO REPAIR AND HAVE ROUTINE SERVICES DONE ON OUR 2001 AVALON. EVEN THOUGH WE PAY EXORBANT PRICES FOR THESE SERVICES, WE BELEIVE VEHICLES. WE USE IT TO REPAIR AND HAVE ROUTINE SERVICES DONE ON OUR 2001 AVALON. EVEN THOUGH WE PAY EXORBANT PRICES FOR THESE SERVICES, WE BELEIVE GOING TO THIS DEALERSHIP FOR MAINTANCE AND REPAIRS PROVIDES THE BEST OPPORTUNITY TO KEEP OUR AVALON IN GOOD WORKING ORDER. BESIDES, THE WAITING AREA IS A WORLD-CLASS LOUNGE WITH EXCELLENT FOOD AND BEVERAGE SERVICES PROVIDED BY A SERVING STAFF OF EXCELLENT TRAINED WAIT PERSONS. THE FREE SNACKS AND BEVERAGES WERE OUTSTANDING AND I WOULD RECOMMEND THESE AMMENITIES TO ANY FUTURE PERSONS WHO NEED SERVICES ON THEIR TOYOTA VEHICLES. More
by Rcedris
Other Employees Tagged: Carlos Ortega
December 07, 2024
Katie was such a gem! Pleasant, respectful, accommodating, and knowledgeable!!! She made my service experience dreamable! She is an asset to Toyota! Pleasant, respectful, accommodating, and knowledgeable!!! She made my service experience dreamable! She is an asset to Toyota! More
by kogunsua
Other Employees Tagged: Katie Fuller
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