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Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 27

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

January 28, 2022

Dealership Rating
Employee Rating

Excellent service by Mario and his staff I have been coming here for over 30 years and never a problem More

by b.christman0913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta

Print
Feb 01, 2022

Nucar Nissan of Allentown responded

Thank you for your wonderful feedback! It's always a joy working with you, and we know that Mario and our service team look forward to providing you with excellent service. We appreciate your continued business with us!

Jan 28, 2022

b.christman0913 responded

Thank you for your excellence service

Feb 01, 2022

b.christman0913 responded

Keep up the great service

January 20, 2022

Dealership Rating
Employee Rating

Service is ok but there is minor things left undone and my interior gets greasy fingerprints left in it. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer

Print
Jan 25, 2022

Nucar Nissan of Allentown responded

Jim, thank you for taking the time to let us know about your experience. We are sorry to hear that you weren’t completely satisfied with our service. Please know our team is working hard to provide high-quality customer service, so we are disappointed that we may have missed that mark during your visit. We would like to learn more details about your visit so we may find an appropriate solution. If you are open to contact, please reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you for your business and we hope to hear from you soon.

January 18, 2022

Dealership Rating
Employee Rating

Nissan service department the best anything promise is on time especially simone the bests one More

by WILLIAMCHANG85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 20, 2022

Nucar Nissan of Allentown responded

Thank you for the 5 stars, William! We are glad to hear that you had such a great service experience. We hope to see you again for your future service needs!

January 18, 2022

Dealership Rating
Employee Rating

Great service. Quick. They didn’t try to sell me something I didn’t need. More

by MIKE.ENGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 20, 2022

Nucar Nissan of Allentown responded

Thank you for the great review, Mike! We believe in honesty and transparency with all our customers and we're so glad you were pleased with your experience. We look forward to seeing you again for your future service needs!

January 15, 2022

Dealership Rating
Employee Rating

Quick and knowledgeable. Solid service everything I have gone there from oil change, inspection or replacement parts. More

by Sean O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta

Print
Jan 18, 2022

Nucar Nissan of Allentown responded

We're glad to see your experience with us was worth 5 stars! It's great to hear that you were provided with an excellent experience by our service team! We appreciate your business and look forward to seeing you on your next visit!

January 15, 2022

Dealership Rating
Employee Rating

When getting service done they really try to help you out! Very pleasant service department. They call you and explain everything that is going on when I had a problem with the car. More

by meas1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 18, 2022

Nucar Nissan of Allentown responded

That's what we like to hear! We strive to ensure that the work performed on your car has been clearly explained to you. We value your business and look forward to seeing you on your next visit!

Jan 18, 2022

meas1965 responded

Very pleasant and knowledgeable about my car.

January 11, 2022

Dealership Rating
Employee Rating

I couldn’t be more dissatisfied with the service provided by the dealer. I truly regret purchasing a vehicle from them.They never answer any of my phone calls never respond to any of my voicemails and when I More

by MCAST3092
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jose Baret, Steve Bennett, Anthony Karb, Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta

Print
Jan 12, 2022

Nucar Nissan of Allentown responded

Hi there – thank you for sharing your experience with our dealership. It is unfortunate to hear your experience was less than stellar. Here at Rothrock Motor Sales, we strive for an excellent customer experience. With that said, we would like to learn more about your visit and find a resolution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience. Please know we value your business and we hope to hear from you soon.

January 02, 2022

Dealership Rating
Employee Rating

I always just drop off my Jeep and me and my wife go for breakfast. It's always done or close to done and washed by the time we get back. Great service. More

by alleheup
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta

Print
Jan 05, 2022

Nucar Nissan of Allentown responded

Thank you for the 5 stars and your kind words about your service experience! We are so glad you have been pleased with all your service visits with us. Please come see us again soon!

January 01, 2022

Dealership Rating
Employee Rating

Rothrock has a great service team including the personnel where you check in. They always take good care of me. Sincerely Linda M Fenstermaker More

by leaffroglmf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers , Nate M

Print
Jan 05, 2022

Nucar Nissan of Allentown responded

Thank you for your feedback about our service team! We will pass along your compliments to them. We are proud to provide you with excellent service and hope to see you again soon.

December 25, 2021

Dealership Rating
Employee Rating

Staff in the service department were friendly courteous and lead to a very professional pleasant experience. More

by FINALTX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 29, 2021

Nucar Nissan of Allentown responded

That's what we like to hear! Thank you for sharing your experience. We're delighted that our staff provided excellent customer service for you. Thank you for choosing Rothrock and please come again!

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