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Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 28

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

December 20, 2021

Dealership Rating
Employee Rating

Not very good what happened they were a lot better now no one to wait on tou More

by BECK00@verizon.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Dec 21, 2021

Nucar Nissan of Allentown responded

Thank you for sharing your experience. We’re saddened to hear that your recent visit with us was not a positive one. Here at Rothrock Motor Sales, we strive for an excellent customer experience. With that said, we would like to learn more about your experience, so we may find an appropriate solution. Please feel free to reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you.

December 18, 2021

Dealership Rating
Employee Rating

Good dealership great service nice people but I thought $75 was a little high for an oil change other dealerships in hazleton area 39.95 any make or model More

by Bob b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 28, 2021

Nucar Nissan of Allentown responded

Thank you for the great review! Reviews like yours help us better our services. We hope to work with you again in the future.

December 13, 2021

Dealership Rating
Employee Rating

I brought it on for routine maintenance serviced my car informed me when it was completed More

by joan92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer

Print
Dec 14, 2021

Nucar Nissan of Allentown responded

Thank you for the positive feedback! We strive to keep all of our customers up-to-date while their vehicle is being serviced. We appreciate the feedback and hope to see you again soon!

December 11, 2021

Dealership Rating
Employee Rating

Always have great service and the people are very friendly and polite. Thank you, Happy Holidays More

by Shasta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 15, 2021

Nucar Nissan of Allentown responded

Thank you for the 5 star review, Shasta! We are proud to have provided you with continuing good service on your visits. We look forward to seeing you on your next visit. Happy holidays!

December 08, 2021

Dealership Rating
Employee Rating

Easy to schedule and fast friendly service. I brought my car in for a recall and it was a very quick visit! More

by Lissie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ansar Rahim

Print
Dec 09, 2021

Nucar Nissan of Allentown responded

Thank you for the great feedback! We strive to make every visit to our service department as quick and efficient as possible. We hope to see you again soon!

December 01, 2021

Dealership Rating
Employee Rating

Friendly crew. But on thing is when I droped off the car was very hard to get in More

by slp101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 03, 2021

Nucar Nissan of Allentown responded

Thank you for sharing your experience with us! Have a wonderful day and let us know if there is anything we can assist you with in the future!

November 27, 2021

Dealership Rating
Employee Rating

Great salesman Brenden and Sales manager Anthony. Service department was also excellent I would recommend them More

by GPOTH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Karb, Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta

Print
Nov 30, 2021

Nucar Nissan of Allentown responded

Thank you for your recommendation and positive feedback about your recent experience with us. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Brenden, Anthony, and our Service Department. We appreciate your business and hope you come back to see us again soon!

November 23, 2021

Dealership Rating
Employee Rating

The guy that help was great. He was very nice and helpful with everything . Great More

by jessicalescallett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 24, 2021

Nucar Nissan of Allentown responded

Thank you for the positive comments about our team! We value your business and look forward to your next visit!

November 21, 2021

Dealership Rating
Employee Rating

Sales staff were great. Timely service is a challenge. And still have unanswered questions about Uconnect other features. Manager reached out, I called back and got voicemail. Haven't heard back from week More

by csfinnerty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Steve Bennett, Anthony Karb, Greg David, Monte Loch, Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Pat Karner

Print
Nov 23, 2021

Nucar Nissan of Allentown responded

Hi there- thank you for your honest feedback of your experience with us. While we are happy to hear your sales experience was pleasant, we are disappointed to read that your recent service visit missed the mark. We understand your frustration and request that you reach out to General Manager, Ron Carl, at 484-223-0554 so that we can gather more details about your time with us. Please know that we value your business and happiness with us, and look forward to hearing from you soon. Thank you.

Nov 27, 2021

csfinnerty responded

My results were based on an experience I had there quite some time ago. I received an email to take a survey and did so. I received a similar response to the one I just received here and DID eventually follow the instructions to call the service manager. I left a VM with my information and never heard back.

November 12, 2021

Dealership Rating
Employee Rating

The pricing was great , the Service writer was professional and courteous, I was a little disappointed in the tech that moved my vehicle, there was greasy hand prints on my door and ceiling where More

by mike072284
Recommend Dealer
Yes
Print
Nov 12, 2021

Nucar Nissan of Allentown responded

Hello Mike! Thank you for your feedback. We are disappointed to see that you felt your experience with our service department was not up to expectations. We are constantly striving for top quality customer service. Feel free to reach out to our General Manager, Ron Carl at 484-223-0554 so we can get your vehicle back and do a proper cleaning on us. Thank you again for letting us know about your experience.

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