Simone McErlean | Page 29

Was a customer for 14 years plus will never go back to Rothrock for service again. Simone put me on hold for an hour and a half for Patrick the service manager who wasn’t even in that day because she lied Rothrock for service again. Simone put me on hold for an hour and a half for Patrick the service manager who wasn’t even in that day because she lied to me and said he was in. I was planning on buying my next vehicle there will not be now. More

by jodiginz Verified Customer Verified Customer

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Very polite & pleasantGood service Good Very polite & pleasant Good service Good communication Spoke with the mechanic he was calm & informative Very polite & pleasant Good service Good communication Spoke with the mechanic he was calm & informative More

by oceans1858 Verified Customer Verified Customer

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Worst customer service i’ve ever dealt with. Nobody answers or returns calls, I had to call them atleast 15 times for just 1 answer. Brought my car in for a “air flow to the engine sensor” fixing, they answers or returns calls, I had to call them atleast 15 times for just 1 answer. Brought my car in for a “air flow to the engine sensor” fixing, they charged me $300 for service for something they fixed within 2 hours. 7 hours after having my car, the light came on again for the same exact thing. They said the “part went bad”. If you have to go to a nissan dealership please do not come here. More

by kcruver Verified Customer Verified Customer

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Wonderfully clean facility, very helpful employees. Would recommend this wonderful facility in a NY minute! Would recommend this wonderful facility in a NY minute! More

by psalmist54 Verified Customer Verified Customer

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Fast, nice help. Super clean area. Coffee is nice, especially when you come in early. especially when you come in early. More

by Theresa Corcoran Verified Customer Verified Customer

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Rothrock is very efficient at getting the requested work done in a timely manner. Simone was especially helpful in helping me connect my new phone to my car. She was very patient helping me. I would recomme done in a timely manner. Simone was especially helpful in helping me connect my new phone to my car. She was very patient helping me. I would recommend Rothrock to anyone who needs service done on their car. More

by JOHOKE Verified Customer Verified Customer

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Always have a good experience at Rothrock. My first used vehicle was purchased there in 1980! The waiting room is top notch with great coffee machine and also a huge lot to walk laps at. And a very nice Ni vehicle was purchased there in 1980! The waiting room is top notch with great coffee machine and also a huge lot to walk laps at. And a very nice Nissan service lady Simone(I think that is her name). More

by pat Verified Customer Verified Customer

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Went in for a last-minute service as always they were extremely accommodating got me in and out in a super reasonable time extremely accommodating got me in and out in a super reasonable time More

by Michaelpbeauchamp Verified Customer Verified Customer

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I have always received good service from the service department. They are prompt and courteous. department. They are prompt and courteous. More

by dfol1220 Verified Customer Verified Customer

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The team at Rothrock are always on top of your priorities. They have A great staff that is always on top of their game. priorities. They have A great staff that is always on top of their game. More

by Michaelpbeauchamp Verified Customer Verified Customer

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