Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 31

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

August 28, 2021

Dealership Rating
Employee Rating

Dealership is clean, organized and efficient. Work was completed as promised in a timely manner. Staff was friendly and answered all questions I had professionally. I would recommend to others. More

by tedesco114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2021

Nucar Nissan of Allentown responded

We're so happy to hear that you had a 5-star service experience with us! We want to be as efficient and organized as possible to provide the best service for our clients. Thank you for choosing us and hope you come back soon!

August 12, 2021

Dealership Rating
Employee Rating

Purchased my new Jeep there. Brendon was great to deal with. Also, Drive drive service is amazing too. Night drop off is a nice idea too. More

by patrickdevlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brendan Kelly

Aug 13, 2021

Nucar Nissan of Allentown responded

We're so happy our team could exceed your expectations! Thank you for choosing Rothrock Motor Sales and for taking the time to leave us this great review. See you next time!

August 12, 2021

Dealership Rating
Employee Rating

Had my car in twice in the past week. My check engine light is on again 1 day after picking it up. Trying to call to schedule an appointment and no return call. More

by ChristieA
Recommend Dealer
No
Aug 13, 2021

Nucar Nissan of Allentown responded

Christie, thank you for sharing your thoughts about your experience in our service department. We strive to ensure every vehicle is better off after visiting our service drive, and we’re sorry to know your engine light came back on. We’d be happy to work with you to resolve any lingering issues and we encourage you to call Ron Carl, our General Manager, at 484-223-0554 or our Service Manager, Patrick Jeffers, at 484-223-0571. Thank you.

August 05, 2021

Dealership Rating
Employee Rating

The customer service was great. The availability to just go and get an oil change on a first come first service basis was very nice. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2021

Nucar Nissan of Allentown responded

We are happy to hear that you had such a great experience with us!

August 03, 2021

Dealership Rating
Employee Rating

the knocking noise that i wanted to be corrected, was not done, i still have this problem with the vehicle, also the bent rim and tire, should have been seen when vehicle was in for maintenance. More

by andrewbruno1039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Nucar Nissan of Allentown responded

Thank you for sharing your experience with us. We understand your frustration with the unresolved issue with your vehicle and are looking into the details of your visit. You should be hearing from us soon, but if you would like to reach out to us to answer any questions, please give Ron Carl, General Manager, a call at 484-223-0554. Thank you!

August 03, 2021

Dealership Rating
Employee Rating

First time for service with my vehicle and was very pleased. The consultant went over everything with me and even looked into possible recall service, which was appreciated. Costed less then expected a More

by ERICPOLITI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Nucar Nissan of Allentown responded

Thank you for this amazing review! We love hearing that Simone and the team were able to get you everything you needed. We look forward to seeing you again!

August 01, 2021

Dealership Rating
Employee Rating

Amazing Service! They were very detailed with their assessment and worked well with me. They were time efficient and fixed everything on the vehicle. Free Car wash also! More

by BRIANV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Nucar Nissan of Allentown responded

Brian, thank you so much for the amazing review! We are so glad your service was able to meet your expectations. Should there ever be anything more you need, please let us know!

July 31, 2021

Dealership Rating
Employee Rating

I was very impressed with Spencer and the service team got us right in. Love the car wash too. I love my Jeep as well More

by BIL1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Spence Moran

Aug 03, 2021

Nucar Nissan of Allentown responded

We love to hear that you loved your experience with us! Thank you so much for sending us so much love and we look forward to getting to work with you again in the future.

July 30, 2021

Dealership Rating
Employee Rating

This place is fantastic and saves you so much money even time if you have nisan car you will get so much free service to More

by ABDULLAHI2406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Nucar Nissan of Allentown responded

Wow! What a review! Thank you so much for the glowing feedback and the 5 stars. We are so glad to hear that the team was able to leave such a lastingimpression. Let us know if there is anything more we can assist you with!

July 17, 2021

Dealership Rating
Employee Rating

Simone McErlean handled my service. She was extremely unprofessional and rude. I have been to this place before many time and worked with Coleen, who was an absolute gem to work with, but with her gone More

by A
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Charlene Kratzer

Jul 19, 2021

Nucar Nissan of Allentown responded

We appreciate your candid review. It is disappointing to hear that your interactions with one of our team members has been less than satisfactory. We take our customer service very seriously, and because of that we would like to speak with you personally regarding the details of your visit so that we may find resolution. At your convenience, please reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you.

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