Simone McErlean | Page 32

I delivered my vehicle at 8am and the service rep said the work would take 3 hrs. I didn’t get a call to pick up my vehicle until after 4pm. The rep was very rude, my car had oil stains from the technic the work would take 3 hrs. I didn’t get a call to pick up my vehicle until after 4pm. The rep was very rude, my car had oil stains from the technician’s fingers. They left trash in my car and left my keys between the center council and seat. All this for a vehicle inspection and recall on the hood latch. They told me my inspections were free because I bought the vehicle there but then charged me for “labor”. I will not be taking my vehicle back there. It’s a shame because there was a pickup truck on the lot that I was interested in but why would I want to anchor myself to them and further? They made me feel like they purposely pushed my vehicle to the back of the line and then gave me half assed service, no thank you… More

by poizndragn Verified Customer Verified Customer

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Simone’s customer service skills are EXCELLENT. It’s always a pleasure dealing with her. Keep up the great work. Thank you Simone Cathleen Shorter always a pleasure dealing with her. Keep up the great work. Thank you Simone Cathleen Shorter More

by Cathleen Shorter Verified Customer Verified Customer

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Professional service every time, staff is friendly and very knowledgeable.work is done correctly first time, every time. Easy to drop off or wait for repairs. very knowledgeable.work is done correctly first time, every time. Easy to drop off or wait for repairs. More

by DOUG820 Verified Customer Verified Customer

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I had a higher mileage scheduled service and new back break pads installed. They were very clear with needed device versus optional service. Very friendly staff. break pads installed. They were very clear with needed device versus optional service. Very friendly staff. More

by sbt110 Verified Customer Verified Customer

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The dealership is very easy to work with. I have bought several cars from Rothrock in the past five years. The salesman are always very helpful and there is never a hassle. There is a great selection of several cars from Rothrock in the past five years. The salesman are always very helpful and there is never a hassle. There is a great selection of cars and the service area is always clean and comfortable while waiting for my car to be worked on. More

by blynnc4 Verified Customer Verified Customer

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It was great working with them and the insurance company everything went as planned very satisfied with the work will recommend them to anyone Great place everything went as planned very satisfied with the work will recommend them to anyone Great place More

by Atk11559 Verified Customer Verified Customer

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They always done an Amazing job, ever since I have been driving I always took my cars here to get body work fixed 10/10stars driving I always took my cars here to get body work fixed 10/10stars More

by lukasroberts62 Verified Customer Verified Customer

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No comment at all it good no issues with service that’s all thank you. Waiting is good not bad at all and they wash cars all thank you. Waiting is good not bad at all and they wash cars More

by Sreyes3705 Verified Customer Verified Customer

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I have been there five times to fix a right sensor rear tire issue. And now they want me to go 6 time cuz the problem is still not fixed tire issue. And now they want me to go 6 time cuz the problem is still not fixed More

by THE_MSGER Verified Customer Verified Customer

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I have picked up a nail in the rear tire of my new Nissan Rogue. Went to the express service. Tire was fixed quickly and efficiently and I was out of there in less than an hour Rogue. Went to the express service. Tire was fixed quickly and efficiently and I was out of there in less than an hour More

by PIERVALLO Verified Customer Verified Customer

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