Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 34

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

June 07, 2021

Dealership Rating
Employee Rating

Very knowledgeable and helpful! I had to have my vehicle towed for service. Simone was very quick to call me and keep me informed on the problem with my vehicle. More

by dcovert02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Jun 08, 2021

Nucar Nissan of Allentown responded

We're happy Simone and the team could be of assistance and keep you up to date on the status of your vehicle in our service drive! Thank you for choosing Rothrock Motor Sales and for leaving us this feedback. Have a great day!

June 04, 2021

Dealership Rating
Employee Rating

this was the Nissan service section. professional. and thorough had tire i needed in stock as promised them did rotation and balance and alignment all included More

by georgia8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Nucar Nissan of Allentown responded

Thank you so much, Georgia! We appreciate your review and feedback. Let us know if there is anything else we can do to help!

June 03, 2021

Dealership Rating
Employee Rating

Very helpful gone beyond the scope to make sure the vehicle was ready for a date and time that was sent very helpful with car rental if needed very helpful by contacting me give me updates on a vehicle More

by Williegreen71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Nucar Nissan of Allentown responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

June 02, 2021

Dealership Rating
Employee Rating

Excellent service and great people, on time and reasonably priced good location very convenient nice coffee and snax, nice lounge and very welcoming and clean More

by dscarantino1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2021

Nucar Nissan of Allentown responded

This is fantastic feedback to hear! We strive to provide a 5-star experience at each step of the way and we're happy our team could make your service visit smooth and enjoyable. See you next time!

June 02, 2021

Dealership Rating
Employee Rating

Mario in the Chrysler area excellent service and very helpful and courteous. Nissan side total ignorance and management isn’t so helpful when an issue is told to More

by Joe23456lenegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta

Jun 03, 2021

Nucar Nissan of Allentown responded

We appreciate the time you took to leave us your feedback. We strive to provide a 5-star experience in every department at our dealership, and we’d be happy to speak with you to learn more specifics about your concerns with our Nissan team. Feel free to reach out to our General Manager, Ron Carl, at 484-223-0554 , and we will be happy to help in any way we can. Thanks again!

May 04, 2021

Dealership Rating
Employee Rating

I recommend the service that is excellent at Rothrock Nissan, they offer competitive prices, excellent service, and excellent customer service, I will definitely take my vehicle for any service that my c More

by omj_36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 06, 2021

Nucar Nissan of Allentown responded

Thank you for this amazing review! We really appreciate your recommendation and we are thrilled to hear you had such a great visit with our service team. We hope you will come back and see us again soon!

April 16, 2021

Dealership Rating
Employee Rating

Friendly, Efficient, Dependable and Timely Service provided at this Dealership. I've been bringing my vehicles to this Roth Rock Nissan Dealership for over 15 years now and will highly recommend it to More

by scapeland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2021

Nucar Nissan of Allentown responded

Thank you so much! We are honored to be your dealership of choice when you need quality service for your vehicles. Let us know if there is anything else we can do to help!

April 11, 2021

Dealership Rating
Employee Rating

While Rothrock had made an attempt to fix the car, it is still not fixed. When I picked up the car, Patrick never walked to the car to demonstrate the car was fixed. within 2 hours of taking the vehicle ho More

by Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 13, 2021

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know about your recent experience at Rothrock. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. We’d like to speak with you to work towards an appropriate resolution, at your convenience please reach out to our General Manager Ron Carl at 484-223-0554.

April 11, 2021

Dealership Rating
Employee Rating

Love this place! Service is outstanding and love Simone- great attitude and very knowledgeable. Will definitely be coming back for regularly scheduled service. Once again I love this place! More

by mummysox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2021

Nucar Nissan of Allentown responded

Thank you for the 5-star rating and shout-out for Simone! We look forward to working with you in the future.

April 10, 2021

Dealership Rating
Employee Rating

Been going there for service and repairs since I bough the car there two years ago, service is excellent and the people working there are pleasant and friendly, also they have great coffee. More

by LARRYRAF
Recommend Dealer
Yes
Apr 13, 2021

Nucar Nissan of Allentown responded

Larry, thank you for the 5-star rating and your loyalty to Rothrock Motors! We look forward to working with you in the future.

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