Simone McErlean | Page 36

I'm glad I choose rothrock because the employees that run the express service are great they always put the customer as a first priority and that means a lot from a customer prospective great to know the peo the express service are great they always put the customer as a first priority and that means a lot from a customer prospective great to know the people who cares More

by CROBINSON0129 Verified Customer Verified Customer

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It took a very long time for my car to get fixed or even someone to call me concerning the status of my car, also I noticed after picking up my car I have few scratches on the cyan at the hood. Always say i someone to call me concerning the status of my car, also I noticed after picking up my car I have few scratches on the cyan at the hood. Always say it was a hard time to contact someone and gave me status no one has reported or told me anything concerning those scratches in which my card did not hat when I dropped it offSo customer service it was really poor and protecting property it was horrible as well More

by ENGLANDINA Verified Customer Verified Customer

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Excellent service. As fast as promised. Mechanic explained current car condition and gave recommendations for future services. Simone Is highly professional service rep. Great personality. explained current car condition and gave recommendations for future services. Simone Is highly professional service rep. Great personality. More

by ALTEN0 Verified Customer Verified Customer

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lack of communication,no follow up from the service provider the client needs to follow up ,it was not professional at all.good job thks provider the client needs to follow up ,it was not professional at all.good job thks More

by marylynnwambui23 Verified Customer Verified Customer

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Simone is great and friendly. Labor costs seem over priced compared to parts cost but overall Rothrock has nice service. I will most likely be returning priced compared to parts cost but overall Rothrock has nice service. I will most likely be returning More

by Smuckers Verified Customer Verified Customer

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Mtce service good , but, had to walk to end of lot to get car. 80 yr old woman, 25 degree weather, car parked on big patch of ice. BAD Much, much closer spaces available. Customer service (most import car. 80 yr old woman, 25 degree weather, car parked on big patch of ice. BAD Much, much closer spaces available. Customer service (most important) More

by kidd3105 Verified Customer Verified Customer

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Everything is always done well when i take my car to this dealer for work to be done. Good job! Now let me get back to work. dealer for work to be done. Good job! Now let me get back to work. More

by BRITTANYPERICH91110 Verified Customer Verified Customer

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Great service. I have been going to Rothrock for almost 20 years and each visit they provide great customer service. Keep up the great work 20 years and each visit they provide great customer service. Keep up the great work More

by Loyal Customer Verified Customer Verified Customer

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Simone was very helpful, made useful recommendations, and in general made good use of time. Appreciated her interest and friendliness. Especially truthfulness unusual in my experience at Rothrock. in general made good use of time. Appreciated her interest and friendliness. Especially truthfulness unusual in my experience at Rothrock. More

by ajsilverman59 Verified Customer Verified Customer

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Always customer oriented. Respectful. Honest about wait times when in for service. Honest about repair costs. Nice waiting area while car is being repaired. Bravo times when in for service. Honest about repair costs. Nice waiting area while car is being repaired. Bravo More

by whildenbrandt1 Verified Customer Verified Customer

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