Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 37

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

January 27, 2021

Dealership Rating
Employee Rating

As always you service is amazing and the best of all very honest. Unlike other dealership they will create a lot of problem ( not even related ) that you need to spend thousand of dollars. You guys are diff More

by Dominick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Jan 28, 2021

Nucar Nissan of Allentown responded

Thank you for your recommendation and positive feedback about your recent experience. Thank you for your kind words about our staff. We’re glad they could help provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

January 26, 2021

Dealership Rating
Employee Rating

Very pleased with how my cars repairs were handled in a timely fashion. They even got a little ding out of my door that I was prepared to live with because it was so small. Exceptional place to have body w More

by Deadpool13.cl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Feb 04, 2021

Nucar Nissan of Allentown responded

That's great to hear! Thank you so much for your feedback! We are very excited to hear that you had such a great visit with us and we appreciate your recommendation!

January 24, 2021

Dealership Rating
Employee Rating

Great service with professional employees. Extremely clean facility and a fast turn around time on service. The location was easily accessible off Route 22. There was no wait! More

by S4stoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Jan 26, 2021

Nucar Nissan of Allentown responded

Thank you so much for your feedback! We are very excited to hear that you had a great visit with our service team! We appreciate your business and look forward to seeing you again soon!

January 14, 2021

Dealership Rating
Employee Rating

My service experiences at Rothrock Nissan have always been positive. they don’t try to seek you things you don’t need and always apply coupons available even if you forget to bring them with you. Would r More

by don78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2021

Nucar Nissan of Allentown responded

We really appreciate your review! It's great to hear that Simone and the team were able to help you get everything you needed. Please feel free to reach out if there is anything else we can do for you!

January 14, 2021

Dealership Rating
Employee Rating

Another great experience in the service department, Simone is always super friendly and my technician Patrick does a great job looking over my cars. Definitely recommend coming to RothRock for service More

by Jordan L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Sellers

Jan 18, 2021

Nucar Nissan of Allentown responded

We really appreciate the review, Jordan! We are thrilled to hear that you have had such great experiences with our team. Please let us know if you need anything else!

January 14, 2021

Dealership Rating
Employee Rating

As always, exceptional service! Simone is the best! She always give exemplary customer service and answers all of my questions regarding service on my vehicle More

by PAL4U19
Recommend Dealer
Yes
Jan 18, 2021

Nucar Nissan of Allentown responded

Thank you so much for your review! We are glad to hear that Simone was able to get you everything you needed. We hope to see you again soon!

January 07, 2021

Dealership Rating
Employee Rating

Rothrock is a bit out of my way when it’s time for service, but I still drive there. It’s a beautiful building, the waiting area is very comfortable and the free WiFi is handy. The people are very nic More

by Jessero88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 11, 2021

Nucar Nissan of Allentown responded

We're so grateful you make the drive. Thank you for the feedback on our team. If there's anything else we can help you with, please let us know!

January 03, 2021

Dealership Rating
Employee Rating

Your service is always a good experience - prompt, reliable, thorough and courteous. There’s never any pushing of unnecessary stuff. I love getting a freshly washed car back. More

by caeldridge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer , Gary Christman

Jan 05, 2021

Nucar Nissan of Allentown responded

Thank you for being a customer of Rothrock Motors, and thank you for this excellent feedback and rating of Gary, Patrick, Charlene, and Simone. It's always a pleasure working with you, and we'll continue to strive to provide prompt, reliable, thorough, and courteous future experiences.

December 31, 2020

Dealership Rating
Employee Rating

Always professional and friendly. Very knowledgeable. Dealership does not sell unnecessary service. Keep customers updated on service and cost of service. Highly recommend this dealership. More

by dmulligan0831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2021

Nucar Nissan of Allentown responded

Thank you for your recommendation and time. We truly appreciate your business and look forward to working with you again to continue to provide this level of service for you.

December 27, 2020

Dealership Rating
Employee Rating

Need to identify exact problems of the car. I wasted money to fix an unneeded part. At the first visit, the recommended service was useless. More

by Duke9206
Recommend Dealer
Yes
Dec 29, 2020

Nucar Nissan of Allentown responded

Thank you, Duke, for this valued feedback. We'll be sure to pass this along to our management team.

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