Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 38

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

December 23, 2020

Dealership Rating
Employee Rating

Everyone was very friendly and professional. Did the work in a manner they told me it would be done. Colleen was very nice my service representative very happy with the service. Druckenmiller everyone was v More

by FLAMINGO22156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton , Alex Hieter

Dec 29, 2020

Nucar Nissan of Allentown responded

That's awesome! Thank you for this amazing rating of Alex, Patrick, Charlene, Simone, and Chelsea. Also, thank you for this amazing feedback on Colleen. We'll be sure to share this review with all of them. Lastly, thank you for choosing Rothrock Motors, and we are glad we were able to assist you and provide a friendly and professional visit.

December 20, 2020

Dealership Rating
Employee Rating

Fast and easy. A a a a a a a a a a a a a a a a a a a a a a More

by RTOLS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Dec 22, 2020

Nucar Nissan of Allentown responded

That's what we like to hear! Thank you for your business and come again soon!

December 18, 2020

Dealership Rating
Employee Rating

I always get great customer service when I take my vehicle in for maintenance. The staff there are go pleasant and knowledgeable. I won’t take my car anywhere else! More

by jmitch0630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Nucar Nissan of Allentown responded

Thank you so much for this valued feedback and for choosing and continuing to choose Rothrock CDJR. We truly appreciate your feedback and support of our staff.

December 17, 2020

Dealership Rating
Employee Rating

Easy to book my appointment was able to work around my schedule although not every item was completed I was able to get my vehicle at the promised time will go back to find out where the cab leak is comin More

by fstandgoal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Nucar Nissan of Allentown responded

Thank you for the positive review and 5-star rating! We are glad to hear that you had a great experience with our service department. Please let us know if there is anything else we can do for you or for your vehicle.

December 16, 2020

Dealership Rating
Employee Rating

Everyone was very nice, my oil change didn’t take long at all. The inside of the service department was clean, and the rest room was clean too. More

by NISSANPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Technician. John Genther

Dec 18, 2020

Nucar Nissan of Allentown responded

Thank you for the review and great rating! We love to hear that you had a great experience with our service department. Also, thank you for complimenting our clean interior. We appreciate it.

December 14, 2020

Dealership Rating
Employee Rating

I had my 2018 Murano serviced on 12-10-20. I had several services completed, including getting a new key fob. 2 days after service i noticed wgat appeared to be a 6 inch cut un my carpet under front oasseng More

by bampo22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Patrick Jeffers

Dec 14, 2020

Nucar Nissan of Allentown responded

We strive to make sure all of our customers are provided the essential information on their service and we are disappointed to hear that we did not inform you of the perforation in the carpet prior to service. If you would like to discuss this further, please contact our Director of Operations, Ron Carl at 484-223-0554.

December 11, 2020

Dealership Rating
Employee Rating

Good service on my car. And they didn’t even charge me. Wow. It really surprised me. What great and fast service. Thanks a lot More

by ZACHARY1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 15, 2020

Nucar Nissan of Allentown responded

Thank you for this great review! We are glad that our service team took great care of you and everything went smoothly. Let us know when you're ready for your next service!

Dec 15, 2020

ZACHARY1205 responded

When I’m ready to upgrade on my car, Rothrock will be the one

December 05, 2020

Dealership Rating
Employee Rating

Rothrock is the best place for me to take my car to be repaired especially the service manager at Nissan service center Patrick Jeffers he is the man that makes you feel very comfortable always make you r More

by g..alegander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers , Alex Hieter

Dec 07, 2020

Nucar Nissan of Allentown responded

Thanks for your thorough review! Patrick will be happy to hear you kind words. He and the rest of our team are looking forward to seeing you again!

December 04, 2020

Dealership Rating
Employee Rating

Excellent customer service and great service. Oil change for my vehicle was very fast and no need appointment for it . I really recommend Rothrock Nissan More

by omj_36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2020

Nucar Nissan of Allentown responded

We're glad you had a five-star visit with our team! It was our pleasure to get your vehicle in quickly to help you back on the road fast. Come see us any time!

December 02, 2020

Dealership Rating
Employee Rating

I recently visited Rothrock for a quick oil change and must say, Simone does an exceptional job! Quickly greeted me upon entering and was very polite and professional. I was emailed before the estimated t More

by LOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Gubish

Dec 04, 2020

Nucar Nissan of Allentown responded

Thank you for the five-star review! We are happy to hear that our team provided quick and quality service and that Simone was helpful during your time at our Service Center. We hope to see you back at Rothrock Motors again in the future.

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