Simone McErlean | Page 39

Professional and courteous people working. Fast and accurate job. Would use these services anytime. Would recommend services to friends and family always. Congratulations on great service accurate job. Would use these services anytime. Would recommend services to friends and family always. Congratulations on great service More

by Rosa Verified Customer Verified Customer

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I AM ON OXYGEN AND IT DOESN'T LAST LONG YOU NEED TO I AM ON OXYGEN AND IT DOESN'T LAST LONG YOU NEED TO RESTORE A PICK=UP AND DELIVERY SYSTEM FOR US HANDICAPPED PEOPLE! IWAS LUCKY YOU WERN'T BUSY, BU I AM ON OXYGEN AND IT DOESN'T LAST LONG YOU NEED TO RESTORE A PICK=UP AND DELIVERY SYSTEM FOR US HANDICAPPED PEOPLE! IWAS LUCKY YOU WERN'T BUSY, BUT STILL STRUGGLED!! More

by BADOG984 Verified Customer Verified Customer

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The only reason this isn’t 5 stars is because you have no shuttle or loaner car. I had to drop off on Thursday and pick up on Saturday since I wasn’t permitted to wait. Also, the email on my receipt and on shuttle or loaner car. I had to drop off on Thursday and pick up on Saturday since I wasn’t permitted to wait. Also, the email on my receipt and on this survey is not mine. More

by Brenda Verified Customer Verified Customer

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Outstanding Service Once Again! Love the Service Department at Rothrock Nissan, we have never been let down by their attention to detail. They communicate clearly through the entire process. They su Department at Rothrock Nissan, we have never been let down by their attention to detail. They communicate clearly through the entire process. They suggest optional services but don’t try and talk you into anything just for your money. Never felt I was pushed into buying a service. More

by sdharry21 Verified Customer Verified Customer

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Every one is very professional and pleasant to work with. My vehicle was ready in a timely manner. I dropped my vehicle off and they called when it was finished. My vehicle was ready in a timely manner. I dropped my vehicle off and they called when it was finished. More

by HELGASFLOWERS Verified Customer Verified Customer

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Nick Bencivengo, Patrick Yoder, Don Boyle, and Patrick Jeffers are very knowledgeable about the Nissan family of products. They are easy to talk with and are very approachable. They got us into a beautifu Jeffers are very knowledgeable about the Nissan family of products. They are easy to talk with and are very approachable. They got us into a beautiful, new 2020 Nissan Murano Platinum AWD vehicle. I was amazed at the knowledge that the team at Rothrock possesses pertaining to Nissan products. Nick Bencivengo and Patrick Yoder always seemed to be available whenever we had a question. In fact, they stated that, in the future, we could contact them at any time if we had any other questions. Patrick Jeffers in the service department and Don Boyle also stated the same thing. Nate Marinelli was prepared and cordial during the processing of the paperwork at the closing of our deal. Nate Marinelli moved through the closing process quickly. Nate is very knowledgeable also. All of our Nissan vehicles have the extended warranties on them. Our previous Nissan Murano had the Easy Care Gold Warranty and the Easy Care Select Warranty. Nick said that the Easy Care Gold and the Easy Care Select Warranties were no longer available. Nick Marinelli stated that these warranties were replaced by and combined into the Easy Care Silver Warranty. Nick placed us in the Easy Care Silver warranty with an 8-year, 150,000 mile warranty. He said the Easy Care Silver warranty had the same exact coverages as the Easy Care Gold and the Easy Care Select Warranties. It is good to know that we will be covered for any problems should they arise over the next 8 years. Nick is also very familiar with the Nissan line of products as he used to be a Nissan sales associate prior to moving into his new role in the Finance Department. Our family owns 4 Nissan vehicles. The Rothrock team treated us as if we were part of the family. Over the years, many of our family members purchased vehicles from the Rothrock family of dealerships. In fact, our first purchase at Rothrock was a Nissan Maxima that we purchased in the early 1990s. Debbie Rothrock, who we knew from a mutual friend and who passed away to soon, treated us as if we were family and got us in to our first Nissan. It is good to see that Rothrock Motor Sales carries on the sense of family to this day. We look forward to many years of driving comfort in our new vehicle. Please feel free to contact Nick Bencivengo, Patrick Yoder, and Don Boyle for your car buying needs. They work as a team. If Nick Bencivengo was busy with a customer, Patrick Yoder and Don Boyle stepped in to help out. It was refreshing to see this camaraderie in the workplace. Any auto dealership or any organization would be honored to have such individuals working for them. Regards, Ron Semanick Palmer Township, PA More

by Sem Verified Customer Verified Customer

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Nice waiting area. Everyone spaced out, most wearing masks properly. Service staff very nice. Express service program works well. Free WIFI is an extra bonus. masks properly. Service staff very nice. Express service program works well. Free WIFI is an extra bonus. More

by geraldneal Verified Customer Verified Customer

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Went ot for inspection and emissions. Was told 2 1/2 to 3 hours, was done in less than 2 hours. Very friendly and efficient. hours, was done in less than 2 hours. Very friendly and efficient. More

by HECHFAM Verified Customer Verified Customer

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I always get treated well here and couldn’t imagine going anywhere else! Staff is extremely knowledgeable on their vehicles, just all around great customer service. anywhere else! Staff is extremely knowledgeable on their vehicles, just all around great customer service. More

by jmitch0630 Verified Customer Verified Customer

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Had appt. because clock didn’t keep correct time. Had to drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. (The time had been set for almost a year) So they said it was working as it was designed to work!!! Called and left 2 messages at 455 pm service open till 6:00pm and also open on Saturday...no call back. That was 2 vehicles 2 hours time and 120 miles total to drop off and pick up the car for nothing! Had a prior problem, called two times and never received an answer regarding that problem. Not real happy with service department at this point!!! More

by sewcrazy725 Verified Customer Verified Customer

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