Sophie Morris | Page 2

Another amazing and painless experience again! Jay works magic that rivals Penn and Teller. Thanks Jay!!!! Jay works magic that rivals Penn and Teller. Thanks Jay!!!! More

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Dealership owner made promises that fell short. Disappointing 1st time car buying experience for my daughter. Financing took way too long (4+ hours) and $1000 dealer fee tacked on to the final bill Disappointing 1st time car buying experience for my daughter. Financing took way too long (4+ hours) and $1000 dealer fee tacked on to the final bill is exorbitant. Lost future business opportunity, one and done. Buyer beware. More

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Thank you Sophie and Mike for a great experience. Fast efficient and a true pleasure to do business with you! Love the new MDX, sending all my friends your way!! Fast efficient and a true pleasure to do business with you! Love the new MDX, sending all my friends your way!! More

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Kind and Knowledgeable! ! Once again, I’ve had the pleasure and privilege of seeing first-hand General Manager Sophie Morris skillfully employing her Chief Executive tale ! Once again, I’ve had the pleasure and privilege of seeing first-hand General Manager Sophie Morris skillfully employing her Chief Executive talents!! This time it was during an unprecedented one-two hurricane crisis (Helene followed by Milton) in which Sophie ensured both her customers—and her team members— were supported and cared for by whatever options best suited their needs. She quickly assessed the evolving crisis and was already tapping her statewide (and beyond) dealer network to obtain additional vehicles that she knew would be necessary to help out so many of her customers after Helene’s flooding and Milton’s damaging wind gusts. Her savvy strategizing was key to assisting so many of us in expediting our efforts to receive a replacement vehicle (of the same quality, model and even color!) as our insurance claims were being processed. Her quick thinking was especially prescient given how quickly rental cars became a scarce commodity in the entire Tampa Bay area. Sophie is as super sweet as she is savvy—she truly helped set the tone with her leadership in making sure all her colleagues at Crown Acura had what they needed in terms of service, sales and financial to offer as many options as possible that were tailored to the needs of each client’s circumstances. And she did this while also supporting members of her own team who were impacted by these beastly hurricanes—they also had damaged or lost homes and vehicles. Thank you again Sophie for your genuine caring and to your entire team of SUPERB professionals!! More

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Due to the circumstances of being a victim of hurricane Debbie. Mr. Chris Duncanson had took over the role of being a sales person to Mr. John that works out at Crown Acura. Once He received my paperwork. Debbie. Mr. Chris Duncanson had took over the role of being a sales person to Mr. John that works out at Crown Acura. Once He received my paperwork. He was so very kind to me. As I were very nervous, He and the Dealers /Sales with Crown Handled my account with care. More

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I had an amazing experience purchasing my 2024 RDX thanks to Richard Morris, Jay Rudio, and Sophie. Despite the long drive from Sarasota, it was absolutely worth it. Their professionalism and honesty stood o to Richard Morris, Jay Rudio, and Sophie. Despite the long drive from Sarasota, it was absolutely worth it. Their professionalism and honesty stood out from the beginning, and there were no surprise fees or hidden charges—just a fair and straightforward deal. Richard, Jay, and Sophie went above and beyond to make sure everything went smoothly, and their excellent customer service truly made the difference. I even brought my friend, and she also leased a new 2024 RDX! If you're looking for a dealership you can trust, I highly recommend working with this team! 2024 שלי בזכות ריצ'רד מוריס, ג'יי רודיו וסופי. למרות הנסיעה הארוכה מסרסוטה, זה היה בהחלט שווה את זה. המקצועיות והיושר שלהם בלטו מההתחלה, ולא היו עמלות מפתיעות או חיובים נסתרים - רק עסקה הוגנת וישירה. ריצ'רד, ג'יי וסופי הלכו מעל ומעבר כדי לוודא שהכל יעבור בצורה חלקה, ושירות הלקוחות המצוין שלהם באמת עשה את ההבדל. אפילו הבאתי את חברה שלי, והיא גם שכרה 2024 RDX חדש! אם אתה מחפש סוכנות שאתה יכול לסמוך עליו, אני ממליץ בחום לעבוד עם הצוות הזה! More

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I recently purchased my 2024 RDX from Richard Morris, Jay Rudio, and Sophie, and I couldn't be happier with the experience! We drove all the way from Sarasota, and it was absolutely worth the trip. From the Rudio, and Sophie, and I couldn't be happier with the experience! We drove all the way from Sarasota, and it was absolutely worth the trip. From the start, they were upfront, honest, and completely professional. There were no hidden charges or fees, just straightforward and transparent service. Richard, Jay, and Sophie made the entire process smooth and stress-free, ensuring I felt confident and well taken care of. If you're looking for exceptional customer service and a hassle-free buying experience, this is the team you need! Недавно я купил свой RDX 2024 года у Ричарда Морриса, Джея Рудио и Софи, и я не мог быть более доволен этим опытом! Мы проехали всю дорогу из Сарасоты, и это определенно стоило поездки. С самого начала они были честны, откровенны и полностью профессиональны. Не было никаких скрытых платежей или сборов, только прямое и прозрачное обслуживание. Ричард, Джей и Софи сделали весь процесс гладким и беззаботным, гарантируя, что я чувствую себя уверенно и хорошо заботясь обо мне. Если вы ищете исключительное обслуживание клиентов и беспроблемный процесс покупки, эта команда вам нужна! More

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The customer service I received from Dawaun and Jay will never go unspoken. Dawaun went as far as picking me up from the airport and made sure I did not miss my flight back to Maryland.. If it wasn’t for D never go unspoken. Dawaun went as far as picking me up from the airport and made sure I did not miss my flight back to Maryland.. If it wasn’t for Dawaun being nice over the phone… I would not have went to Florida to purchase my NSX. I can’t leave the general manager out, Mrs .Sophie very nice person.keep up the good work guys Mr. Dawaun and Mr .Jay keep doing your best for the customers . Don’t worry about nothing as long as you give it your best!! P.S.Dwain The personalize video that you made about the car was the best it was flawless Six More

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I have bought my cars from only Crown Acura for the last 29 years. This dealership makes everything easy from start to finish. The management and staff are all highly professional and excellent. Big shout o 29 years. This dealership makes everything easy from start to finish. The management and staff are all highly professional and excellent. Big shout out to Sophie Morris, the GM. She is more than fair and transparent. I so appreciate all of her efforts in making my sale a quick turnaround. Sophie is so nice and just wonderful to work with! Thank you! Also a shout out to John Shaw, my amazing go to service manager, who got the ball rolling for me. John is the best! Thank you! With the specific transaction, I worked with Mike Patton, who is extremely efficient, preparing all the paperwork ahead of time. Mike is professional and extremely pleasant to work with and more than accommodating.. He graciously helped me to clear stuff out of my old car. Not an easy task! He took care of every detail. I appreciate all of his extra efforts! Thank you! Lastly, I worked with Ashlee Proefke, the Business Manager. I cannot say enough good things about Ashlee! I have worked with her in the past, and found her to be incredibly knowledgeable and articulate about all of the programs that are available. With this transaction, it was no different. Ashlee always works hard to find the best deal for her customers. She is so wonderful and pleasant and easy to work with. Her excellence is unparalleled! I so appreciate all of her efforts in getting me an exceptional deal! As I stated above, I only buy cars from Crown Acura. And now you know why! I highly recommend Crown Acura in all aspects, from management to sales to service. They do it all with the highest level of professionalism and enthusiasm. You will never be disappointed! More

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Simply Stellar! !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EX !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him. More

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