Sossio Sole | Page 2

Fabulous service department. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. More

by FORMWG Verified Customer Verified Customer

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Excellent service! My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. More

by golfinopoulosc Verified Customer Verified Customer

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Very professional and excellent service from start to finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. More

by VAUGHANMORRIS Verified Customer Verified Customer

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I had a 7 a. m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside of me. The drive pointed to the chain across the gate and motioned me to move. I indicated that the service area was still not open. As I was speaking to the driver a staff member removed the chain right at 7 a.m. I pulled and technician greeted me professionally and confirmed my appointment. I was instructed to go inside and check in at the service desk, which I did. I was literally the first online. A moment or two later, the driver of the black sport coup entered and initially started to walk in from of me until he realized the desk was not staffed. He sighed and moved behind me. Next thing I hear him call out "Danial" to one of your service staff who just walked in. Danial dressed in a shirt and tie, immediately called him by name and waved him in a heard me bypassing the service desk. A minute later, you service person arrived and directed me to waiting area. Five minutes later service provider called me to his desk and started the process. I pointed out the rudeness of the other customer, I get it, but what I don't get is the unprofessionally and preferential treatment showed to the other customer. Now I realize that he was driving a much more expensive model, and it appears that service appointments are now given on a model basis, the more expensive model, you move to the front of the line, really. At the very least Danial should have explained why I was being subordinated and this rude gentleman was being moved to the front or at least offered me coffee. That said, since our relationship with Benzel, between my wife and I we have least or purchased five vehicles from Benzel Motors, mostly from Lou Gallo who by the way is one of the reasons we come back. All our vehicles have been serviced by Benzel, do I need to go on. However, make no mistake about it, you are certainly not the only game in town. The unprofessional, subjugated treatment displayed, whether initial or because of bias or simply because of poor customer skills should not happen. I I may be reach for further comment if you care to. More

by CAPTAIN2364 Verified Customer Verified Customer

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The absolute worst Mercedes service department ever. No management. No customer service. And absolutely no oversight. No management. No customer service. And absolutely no oversight. More

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Could make enterprise rental easier. Did not get full detailed report after service as expected. Did not get full detailed report after service as expected. More

by WG1 Verified Customer Verified Customer

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Very friendly and informative and patient this dealership is my fourth car and salesman is awesome always there for questions is my fourth car and salesman is awesome always there for questions More

by NEWME49 Verified Customer Verified Customer

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Great service everytime I’ve been there. Staff extremely friendly and professional. Always willing to help. Staff extremely friendly and professional. Always willing to help. More

by LARRY Verified Customer Verified Customer

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Very helpful and efficient. My service advisor answered all my questions and was professional and courteous. My service advisor answered all my questions and was professional and courteous. More

by jahnkerk Verified Customer Verified Customer

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The people are genuine friendly and understanding they give you a fair price that anyone could work with give you a fair price that anyone could work with More

by RUFF1124 Verified Customer Verified Customer

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