Sossio Sole | Page 3

The service representative who I met with the day I arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Le arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Left a voicemail in the morning, no call back, one dropped call and another promised call back by a seperate representative, no call while waiting forever on hold at the end of the day. Ridiculousness. More

by CORI Verified Customer Verified Customer

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Great dealership. Service department does a great job. Very pleased to do business with them! Service department does a great job. Very pleased to do business with them! More

by PAULKOCH272 Verified Customer Verified Customer

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Asked for transmission diagnose, got check engine diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give m diagnosed instead. Ask to fix the issue on the diagnos , manager refused to do it cause “there is too many miles on the car “. Refused to give me service, I felt uncomfortable and left. More

by AVIPERETZ Verified Customer Verified Customer

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Our experience was that the staff servicing our car was professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was ef professional, courteous and speedy. We expected to spend much more time turning our car in that it took. The follow-up to explain the recall was efficient. Excellent Service!! More

by SUSANKHOURY Verified Customer Verified Customer

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I work with Lino Cascardi, who is been excellent to work with in ordering a new Mercedes-Benz. I highly recommend him as a sales associate. with in ordering a new Mercedes-Benz. I highly recommend him as a sales associate. More

by Edwgol Verified Customer Verified Customer

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Nice facility and nice loaner vehicle, but that's where the positives end... after a routine service the service department had my vehicle for TWO MONTHS to repair two issues. I received no communication o the positives end... after a routine service the service department had my vehicle for TWO MONTHS to repair two issues. I received no communication or updates unless I called and asked. After my last request for an update, they told me everything was completed successfully and I could pick it up. When I picked it up, it was EXACTLY the same as it was when I brought it in two months prior. The poor communication and excuses I received were insulting. I spoke with the sales manager, Sossio, who followed up the next day and said he would investigate and get back to me. That was two weeks ago... and I have heard nothing. This was my second bad experience here. Unfortunately the service has deteriorated from what it used to be. The gentleman who handled the return of my loaner was friendly and helpful; he found a credit card I had left in the vehicle, and returned it to me which I appreciate. More

by B Verified Customer Verified Customer

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THE SERVI CE WRITER WAS POLITE AND KNOWLEDGEABLE. THE WHOLE SERVICE EXPERIENCE WAS FLAWLESS. I RCEIVED A LOAN CAR WHICH MADE THINGS EVEN ESIER THE WHOLE SERVICE EXPERIENCE WAS FLAWLESS. I RCEIVED A LOAN CAR WHICH MADE THINGS EVEN ESIER More

by SMESSER0 Verified Customer Verified Customer

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For a simple oil change i received three different quotes from three different technicians: The first one called me with $$755, i said it's only for oil change, he put me on hold, came up with $200 plus tax, from three different technicians: The first one called me with $$755, i said it's only for oil change, he put me on hold, came up with $200 plus tax, the second $250 plus tax, the third one Mr. Sossio Sole the service manager $275 plus tax or $325 if I want to reset the oil odometer to remind me it's time for oil change again. I asked the service Manager Sossio: what about the prices given before? replied they don't know about prices. ( IF THEY DON'T WHY THE CALL COSTUMERS) I'm given two stars because Mrs. Sossio came out to talk to me. More

by associated Verified Customer Verified Customer

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First service. Not the longest wait which was good. Went over what the car was looked for and/or fixed. Not the longest wait which was good. Went over what the car was looked for and/or fixed. More

by ADELAMBECERRA93 Verified Customer Verified Customer

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It was a very pleasant experience . I was able to leave in a reasonable amount of time. Everyone was professional . I was able to leave in a reasonable amount of time. Everyone was professional . More

by FRANKDERCOLE Verified Customer Verified Customer

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