Spencer Cassidy | Page 6

Trade in older model for new Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had prob Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had problems with previous car and service wasn't able to problem solve very well More

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Awsome Experience I had a great car buying experience and I would strongly recomend this car dealershi[p. John Cuezze was a pleasure to work with and the sale manager I had a great car buying experience and I would strongly recomend this car dealershi[p. John Cuezze was a pleasure to work with and the sale manager - Mark Redmond -made it easy to close the deal on my new Infiniti. More

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friendly and cost effective service department I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue which I explain below. Normally you expect service folks to try and upsell stuff and get you to do maintenance that may not strictly be "needed" or recommended by the manufacturer. That was NOT the case here. They did not try to sell me on expensive synthetic oil or Nissan ester oil. They said that regular oil was just fine. Also, they dissuaded me from doing early maintenance on the 4 wheel drive system, saying that there really was no need to do the fluids earlier than the manual called for. Saved me a lot of money. It was really easy to make appointments here and they always had a free loaner for me even on small jobs. The free loaners they gave me were always really nice cars, usually nicer and more expensive than the car I was servicing. They also always nicely cleaned up my car and it smelled really good when I got it back, again even on really small jobs. People in service were all always really friendly and seemed quite competent at what they did. It actually was a joy to come there for service. Only negative was that they were never able to fix some rattles in the dashboard even though they tried mightily on 3 or 4 occasions. Notwithstanding their sincere efforts, they were never able to completely fix the problem, although after the last visit it was definitely better than it was before. On the pre-owned sales side, they were very friendly and had some nice cars in very nice condition, but from what I could tell, their cars seemed to me to be priced pretty high. After shopping here first, ended up getting a 2011 Infiniti elsewhere with 10,000 miles on it for the same price that they were proposing to sell me a 2010 of the same model which had almost 30,000 miles on it. More

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The service department is always friendly and helpful when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're w when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're waiting for very long. Always a great experience. More

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