Spencer Cassidy | Page 5

Spence Cassidy provides consistently excellent customer service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service rank service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service ranks highest above all luxury brands. Spence and Dave are the dynamic duo of outstanding customer service. Absolutely THE BEST. More

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I had a very pleasant experience with everybody on the floor. From the moment I walked through the door everyone I met treated me great and I got the deal I was looking for. floor. From the moment I walked through the door everyone I met treated me great and I got the deal I was looking for. More

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Spencer goes out of his way to provide you excellent customer service with a great sense of humor. Refreshments are always top notch and lobby clean while you wait for your car to be serviced. customer service with a great sense of humor. Refreshments are always top notch and lobby clean while you wait for your car to be serviced. More

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Customer service (Spencer) was very customer friendly and me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! More

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Another great experience at Infiniti of Kansas City I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in exce I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in excellent running condition. More

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Superb Customer Service Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it w Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it would be fixed, and my car is still under warranty, and would be covered. He listened to me describe in detail what my car was doing, and knew immediately what was going on with it. He put me in a loaner car that same day so I could get to work, and kept in contact with me about the status of my car. He was so kind, and had me laughing by the end of the situation. Thank you, Spence! I really appreciate you! More

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Knowledgeable, thoughtful, respectful Kevin was our salesperson. He answered all our questions patiently, and showed us all the features of the car. He didn't insult my intelligence as a Kevin was our salesperson. He answered all our questions patiently, and showed us all the features of the car. He didn't insult my intelligence as alot of car salesman have done in the past by treating me like "a girl". He was respectful, answered the technical questions I asked. Kevin showed his thoughtfulness by paying attention. During our test drive, I'd mentioned I didn't like the seat warmer feature and preferred the climate control at 65. My hubby was exactly opposite, liking the climate control at 75 and the seat warmer on medium. After they'd detailed our new car for us to take home, Kevin showed us he had set the seat warmer and climate controls exactly how each of us liked it, showing his listening skills and attention to detail. The service at Infiniti of KC is what keeps us coming back. More

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Excellent Service Infiniti of KC has provided me with top-notch service every time I've come in. I've worked with Spencer in the service department several times and h Infiniti of KC has provided me with top-notch service every time I've come in. I've worked with Spencer in the service department several times and he has been exceptional. They communicate very well and never make you feel rushed or unimportant. I will continue to use this dealer going forward! More

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Best in Class Brenan Cavanaugh was one of the best and most genuine sales professionals I have worked with. I have been coming here for years to service my Infiniti Brenan Cavanaugh was one of the best and most genuine sales professionals I have worked with. I have been coming here for years to service my Infiniti because the service team is the best in Kansas City, and Brenan made buying another one an easy choice. More

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Loyal customer I just purchased my second Infiniti from Infiniti of KC. The staff are amazing and always focused on the customer. Mark Redman sold me my Infiniti I just purchased my second Infiniti from Infiniti of KC. The staff are amazing and always focused on the customer. Mark Redman sold me my Infiniti QX50 and made sure he found the vehicle that met my every need. Joe Lavar, who sold me my first Infiniti from this dealership was right there cheering me on! Exceptional experience for the second time. And I will mention the amazing service staff are always delightful and take care of my care like it was their own! More

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