Spencer Clarke | Page 10

Great experience, very easy to find what I needed and got me taken care of within an hour. Would recommend! me taken care of within an hour. Would recommend! More

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Great experience and so happy with my new car. Looking forward to working with them in the future. Looking forward to working with them in the future. More

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The entire process was fast and IDE has great customer service. Thank you for making my purchase easy service. Thank you for making my purchase easy More

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Spencer was great. Always responsive and knowledgeable. Spencer and IDE team managed to find a Jetta in the configuration I was looking for. Always responsive and knowledgeable. Spencer and IDE team managed to find a Jetta in the configuration I was looking for. More

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I wanted to buy a VW Tiguan after I had a Jetta for 6 years, and I selected Ide Volkswagen after I saw their inventory on line. Mr. Spencer Clarke assisted me with my selection; he was knowledgeable, pro years, and I selected Ide Volkswagen after I saw their inventory on line. Mr. Spencer Clarke assisted me with my selection; he was knowledgeable, professional and friendly as I road-tested several vehicles. Spencer answered every question I had, and provided the information on the spot. When I picked up my Tiguan, Spencer ensured that I had all the operating instructions for the car, which was very beneficial, as the Jetta had slightly different operating instructions. My experience with IDE Volkswagen was 100% positive! More

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This is our third VW purchase from IDE, always friendly knowledgeable staff that make the process as easy as possible. Thank you! knowledgeable staff that make the process as easy as possible. Thank you! More

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Spencer Clarke is a very good sales person. From the minute I walked in to IDE VW, he welcomed me and greeted me. It was late on a Saturday afternoon. He took time to listen to my needs. He sho From the minute I walked in to IDE VW, he welcomed me and greeted me. It was late on a Saturday afternoon. He took time to listen to my needs. He showed me several cars for me to test drive. After the first day, he followed up with a phone call to get my feedback. I told him the specific features I wanted. He found the car for me. Spencer is very professional and knowledgeable throughout the entire process. I am happy with my purchase and will definitely recommend him to my family and friends. More

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They were fast, friendly and very assertive to my needs, especially during such a difficult time to buy a vehicle! Spencer had many different vehicles for me and my family to test drive and didn’t pressure especially during such a difficult time to buy a vehicle! Spencer had many different vehicles for me and my family to test drive and didn’t pressure us into buying any of them. He was able to answer all our questions and concerns. I would work with him as well as all the other staff at IDE VW again. More

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My 2015 golf failed inspection March 1 due to a emissions problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help eit problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help either. Pathetic customer service to a once loyal vw customer, no more after this treatment l. After placing this review I did get a call from Joe F at the dealer. I do appreciate that but I still have no resolution to the issue. More

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Process was quick and easy. When other dealers are selling for above MSRP, Ide VW took care of us for MSRP and got us a solid deal on the undercoating. They went out of their wa When other dealers are selling for above MSRP, Ide VW took care of us for MSRP and got us a solid deal on the undercoating. They went out of their way to find me a non-delete vehicle and get it for me. Much appreciated customer service from someone in the customer service industry I can tell you it is hard to come by. More

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