Stacey Collette | Page 4

I scheduled my vehicle’s 7,500-mile service at Mastrovito Chevrolet after confirming with the initial service advisor that this appointment included more than just an oil change, since my oil had already bee Chevrolet after confirming with the initial service advisor that this appointment included more than just an oil change, since my oil had already been changed at 6,800 miles based on the vehicle’s maintenance indicator. My appointment was set for 7:00 a.m., and I was instructed to leave the vehicle with the key inside, which I did. After not receiving any update, I called at 9:30 a.m. and spoke with Stacey. She was rude and appeared to have no idea what was happening. She could not locate my vehicle and was unaware that I even had a 7:00 a.m. appointment. What was most frustrating is that no one contacted me when they were unable to find my vehicle at 7 am. If I had not called myself, my car likely would have sat there all day without being serviced. This experience demonstrated a serious lack of communication and organization. Because of how this situation was handled and the poor customer service I received, I will not be returning to Mastrovito Chevrolet for future service. More

by elissah1216 Verified Customer Verified Customer

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He went above and beyond to get me in a safe reliable car even with all the challenges I was dealing with, I highly recommend him and mastrovito to anyone who needs a vehicle. Thanks guys for all the help an even with all the challenges I was dealing with, I highly recommend him and mastrovito to anyone who needs a vehicle. Thanks guys for all the help and support. More

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Very happy with eveŕy thing l've done at your dealership also very pleased with your empĺoyes also very pleased with your empĺoyes More

by fishingaffer Verified Customer Verified Customer

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She was a delight to deal with, I look forward to working with her in the future. working with her in the future. More

by mpjames1 Verified Customer Verified Customer

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Good service and pricing on mechanical work. Advisors are always friendly and respectful to deal with. Advisors are always friendly and respectful to deal with. More

by jcdanielewicz Verified Customer Verified Customer

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Continue to have great service by all staff without issues and great atmosphere. Better than other dealerships I’ve dealt with. issues and great atmosphere. Better than other dealerships I’ve dealt with. More

by dtmay2019 Verified Customer Verified Customer

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Absolutely great team and service. Stacy my service person to my technician Kyle great job! Stacy my service person to my technician Kyle great job! More

by njsmith7112 Verified Customer Verified Customer

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Very polite workers and they quick to take care of my vehicle didn’t have vehicle didn’t have More

by a.machas Verified Customer Verified Customer

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I was in for a Nys inspection. With an appointment they got me in promptly completed the inspection quicker than I expected. With an appointment they got me in promptly completed the inspection quicker than I expected. More

by Gerry Verified Customer Verified Customer

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A little disappointed this time around. I was in the reception area and I saw that she left. In the meantime the car was ready and I was left waiting longer than I needed to. If I didnt I was in the reception area and I saw that she left. In the meantime the car was ready and I was left waiting longer than I needed to. If I didnt ask another rep I would have sat there a lot longer. Also the mechanic did not update my oil status. More

by camillemariani Verified Customer Verified Customer

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