Stacey Collette | Page 5

Very helpful in getting vehicle back in a timely manner. Kept in contact with me about service. Kept in contact with me about service. More

by mdorunda Verified Customer Verified Customer

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Polite and professional. Enjoyable to work with would go back again. Had to have tie rods replaced and an alignment. Enjoyable to work with would go back again. Had to have tie rods replaced and an alignment. More

by RVDESANTIS Verified Customer Verified Customer

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Stacey did a good job communicating the service process. I was however surprised that my previous service and warranty information did not transfer from the Mastrovito purchase of LEADCAR. I was however surprised that my previous service and warranty information did not transfer from the Mastrovito purchase of LEADCAR. More

by DJT007 Verified Customer Verified Customer

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They where very friendly and the service I received was exactly what I requested very happy with the service department exactly what I requested very happy with the service department More

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Had issues with purchase and still have issues. Things where broken more during service. It still has clinking. The last time it was in shop 2 weeks. Not happy with it at this moment cause of curre Things where broken more during service. It still has clinking. The last time it was in shop 2 weeks. Not happy with it at this moment cause of current matters and bank wants full diagnostic by dodge. More

by salvaged4428 Verified Customer Verified Customer

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They were able to perform warranty work on my GMC truck that two other dealerships couldn't complete. that two other dealerships couldn't complete. More

by djl133 Verified Customer Verified Customer

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All good at Mastrovito polite, cutious, eager to help. Hard to believe Chevy did not cover my repair. A broken flange bolt on exhaust system causing great expense, only 43k miles. Material falure? Hard to believe Chevy did not cover my repair. A broken flange bolt on exhaust system causing great expense, only 43k miles. Material falure? More

by jhnpn1 Verified Customer Verified Customer

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Courteous and very professional. The wait for my service wasn’t long. The customer rewards program was explained in detail. The wait for my service wasn’t long. The customer rewards program was explained in detail. More

by pepitone0 Verified Customer Verified Customer

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I scheduled my vehicle’s 7,500-mile service at Mastrovito Chevrolet after confirming with the initial service advisor that this appointment included more than just an oil change, since my oil had already bee Chevrolet after confirming with the initial service advisor that this appointment included more than just an oil change, since my oil had already been changed at 6,800 miles based on the vehicle’s maintenance indicator. My appointment was set for 7:00 a.m., and I was instructed to leave the vehicle with the key inside, which I did. After not receiving any update, I called at 9:30 a.m. and spoke with Stacey. She was rude and appeared to have no idea what was happening. She could not locate my vehicle and was unaware that I even had a 7:00 a.m. appointment. What was most frustrating is that no one contacted me when they were unable to find my vehicle at 7 am. If I had not called myself, my car likely would have sat there all day without being serviced. This experience demonstrated a serious lack of communication and organization. Because of how this situation was handled and the poor customer service I received, I will not be returning to Mastrovito Chevrolet for future service. More

by elissah1216 Verified Customer Verified Customer

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He went above and beyond to get me in a safe reliable car even with all the challenges I was dealing with, I highly recommend him and mastrovito to anyone who needs a vehicle. Thanks guys for all the help an even with all the challenges I was dealing with, I highly recommend him and mastrovito to anyone who needs a vehicle. Thanks guys for all the help and support. More

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