Starla Johnson

They always do a good job on my service and have never had any problems Except this last service l was unhappy not at service but how my car came back to me the driver wasn’t observing on what he did he had any problems Except this last service l was unhappy not at service but how my car came back to me the driver wasn’t observing on what he did he took and scooted my seat all the way back, noticing that I have my backseat folded down with things that I am taking on a trip and I had in the floorboard a filing cabinet that when they scooted my seat back they kept pushing till they got my filing cabinet squished up underneath the seat. I wasn’t very un happy at it. I had to go purchase a new one they paid for it, but I’m still not happy over how my seat looks. You can tell that they forced their self up on top of that cabinet and it kind of pushed the material on the seat to where it has loosened it up. I haven’t had a chance to get back to them on that part, they checked it out and tried to tell me everything seemed to look fine, but the whole idea of it is, they had no reason to force that seat all of the way back to the backseat and I can’t imagine someone driving somebody’s car with the seat back like that and knowing what they did really made me very upset, they purchased me a new filing cabinet, but I would have much rather they had forced my seat on top of it and I can’t imagine someone scooting a seat that far back to drive it but they did show. My advice is tell them right off. Do not scoot your seat all the way back into the backseat I will know from now on and what’s bad is I have been there many years and nothing like that has ever happened until my last oil change and they couldn’t even scoop my seat all the way back up they drove the car back around with the scooted all the way back. I know they had to know what they did are either that they were kids and they didn’t care so it makes me wonder. How did they drive my car around to the Service Department because I did have things kind of maneuvered around in my backseat but as for the service my service was good other than what happened to my car seat More

by SHIRLEYPERRYMAN Verified Customer Verified Customer

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I just want to give a huge shoutout to James Wood for saving me from getting scammed! I took my car with only 5,000 miles on it to a local shop for a simple oil change. They told me I needed a new batter saving me from getting scammed! I took my car with only 5,000 miles on it to a local shop for a simple oil change. They told me I needed a new battery and possibly a starter. That didn’t sit right with me. Even though James Wood is a 30 minute drive, I knew it was worth it. I called them, took my car in, and guess what? After a full check-up, they told me nothing was wrong with my car! 🙌 I’m SO glad I trusted my instincts and went to the dealership, especially since my car is still under warranty. I was being lazy, and that almost cost me $300 I didn’t need to spend. From now on, James Wood is where I’m going even for oil changes. THANK YOU again for being honest and looking out for your customers! More

by Angela Johnson Verified Customer Verified Customer

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We live in Wise County, Texas. James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service departm James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service department are outstanding, dependable and trustworthy. We will continue doing business, only with James Wood Motors in Decatur, Texas. We highly recommend you do business with them! More

by robcox15 Verified Customer Verified Customer

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This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More

by SONNY.GOODE Verified Customer Verified Customer

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Made a difficult out of state purchase. Starla made it easier. I’m a repeat customer. I like knowing who I’m dealing with when it comes to large purchases like this. Thank you Starla. Starla made it easier. I’m a repeat customer. I like knowing who I’m dealing with when it comes to large purchases like this. Thank you Starla. More

by shanebumpass Verified Customer Verified Customer

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Awesome people from sales to finance. Easiest car deal I have ever done. I would buy from them again Easiest car deal I have ever done. I would buy from them again More

by gmkimbrell Verified Customer Verified Customer

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Always great to deal with Starla. Been using JW for over the past 30 years Been using JW for over the past 30 years More

by kkspooner Verified Customer Verified Customer

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I am very happy with the service and friendly and informative visit with Starla Johnson! She was so very helpful! My service advisor (Krystal Gipson) was just great also. David Stokes diagnosed my tr informative visit with Starla Johnson! She was so very helpful! My service advisor (Krystal Gipson) was just great also. David Stokes diagnosed my transmission problem exactly right! Krystal kept me informed about repairs by text until completion which I appreciated! Thank You All! Oh and thanks for the loaner ! More

by dwarner100 Verified Customer Verified Customer

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Great service, great experience buying a new truck, definitely buy our next vehicle from James Wood . definitely buy our next vehicle from James Wood . More

by LEE48 Verified Customer Verified Customer

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The staff and every department I worked with was fast, easy, and no nonsense. I would recommend if you’re looking for an easy purchase process. easy, and no nonsense. I would recommend if you’re looking for an easy purchase process. More

by laurendestiny5 Verified Customer Verified Customer

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