Starlin Montero | Page 5

George is very friendly, he provided an excellent customer service. He was always in the good attitude and available to answer all our questions and keep us also informed about the tracking and ETA o customer service. He was always in the good attitude and available to answer all our questions and keep us also informed about the tracking and ETA of our vehicle. More

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George was super helpful and really was so patient while we asked hundreds of questions. Couldn’t recommend him more! Plus, he topped off the sweet deal with flowers 🌸 we asked hundreds of questions. Couldn’t recommend him more! Plus, he topped off the sweet deal with flowers 🌸 More

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George did an amazing job helping us in the purchase of our new Carnival. He was helpful, knowledgeable, and above all else, extremely professional. I highly recommend George! our new Carnival. He was helpful, knowledgeable, and above all else, extremely professional. I highly recommend George! More

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Nelson made our car buying experience very warm and welcoming. He was very knowledgeable and helped us throughout the entire process. We thoroughly enjoyed the whole experience and will be sending any welcoming. He was very knowledgeable and helped us throughout the entire process. We thoroughly enjoyed the whole experience and will be sending any friends and family members needing a great car and an amazing buying experience his way in the future. More

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We came to Kia of Wesley Chapel after talking with a few other Kia dealerships in the area. Some laughed in our faces and others wanted a $900/ mth payment. I knew exactly what I wanted and I knew from the other Kia dealerships in the area. Some laughed in our faces and others wanted a $900/ mth payment. I knew exactly what I wanted and I knew from the beginning I didn’t want to waste anyone’s time after the other talks with Kia dealerships, one in our neighborhood too. I called and don’t expect anything, I was Paired with Nelson Bou. Nelson worked diligently that day putting numbers together for me. We got where we needed to be if we put a significant amount down. Originally we had someone to help, they backed out when it was time to bring the trade (a negative equity trade) for them to see. I called embarrassed I wasted Nelson’s time and let them know I couldn’t come up with almost half of the down payment. Nelson called me the next day he was working and said let me see what I can do for you, he came back with a number too high for us and again thanked him for his time. A few days passed and then I get a call from the manager Israel asking me to call back. I reluctantly called back and told Israel the same thing I told Nelson, but persisted I come down to see the trade. So we loaded us and the kids up to drive and hour and twenty minutes to see Israel and Nelson. We arrived and disappointed to find the Telluride we were coming in for was sold in the midst of us driving there. So before we left, they had a few used tellurides and Nelson asked us to take a look. We looked at one and there wasn’t much we liked about it, but it was in our price range. So they found out my husband really wanted the white Telluride they had, but it was significantly more and we knew we couldn’t afford it. They asked my husband if he really wanted the white Telluride and he did so they went to work trying to see where they can cut expenses to get us where we needed to be. We got a deal worked up, but then when our credit came back, it wasn’t where we needed to be for the payment we were looking at. Nelson and Starrin in finance (I believe was his name) worked tirelessly on Saturday to try and get us where we needed to be, but couldn’t. Embarrassed again, I thanked them for their time and said no need to keep trying I understand we can’t make it work, we had the odds stacked very high against us. Monday morning Nelson, Israel, Starrin, Nelson, and Tim (the GM) went to work figuring out a loan that would work with us at the payment we could afford. Tim called later morning and told me he found a credit union and the payment is where we needed to be. It was a rollercoaster ride, but we finally were able to trade our Sorento for another telluride. I am a mom with three kids, two with Autism, my husband is the only one who could work because of the boys therapies. Our situation isn’t ideal by any means, but everyone at Kia of Wesley Chapel went above and beyond to make our dreams come true. I couldn’t even express the gratitude I have for Nelson and everyone there because they saw us as humans, not as numbers, they saw our struggle and in turn did something wonderful for us. The kindness from everyone we encountered there is what sets them apart from other Kia Dealerships. They are not there to make the most money, they are there to help their clients dreams come true. Thank you Nelson and thank you to the managers and finance managers who stepped in and stepped up. More

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Savir was a huge help and very accommodating in our search for a car. He was very patient and did all that he could to make sure I was getting the car I wanted. He even ran out in the pouring rain at n search for a car. He was very patient and did all that he could to make sure I was getting the car I wanted. He even ran out in the pouring rain at night after close to pull out a car so I could see it again. I got a very good deal for my trade in and am overall very happy with my purchase. I would recommend choosing Savir if you want to make a purchase at Kia! Starlin also made the experience at Kia very good 😊 More

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Exceptional service! From the moment we pulled up to the dealership, George greeted us outside and was very willing to assist. He helped narrow down the perfect vehicle t From the moment we pulled up to the dealership, George greeted us outside and was very willing to assist. He helped narrow down the perfect vehicle that fit our budget. He answered all of our questions and made sure we were comfortable with the decision to purchase. We are more than pleased with the service we received from George. We couldn’t ask for a better experience. Thank you so much George!!! More

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The best customer service ever. I had been to a few dealerships but nothing beats Salvir and the excellent service he provided I had been to a few dealerships but nothing beats Salvir and the excellent service he provided More

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Excellent buying experience! ! Deacon Straube took care of us from the moment we walked in the doors until the time we drove off the lot. Deacon was very patient while we made our ! Deacon Straube took care of us from the moment we walked in the doors until the time we drove off the lot. Deacon was very patient while we made our decision and he was very knowledgeable about the features of the cars we looked at. This is the second vehicle my family has purchased from this dealership in two months and we were treated wonderfully each time. I would highly recommend them. Ask for Deacon when you get there. More

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Excelente servicio al cliente de parte de George (salesman’s), muy paciente y amable aclaró mis dudas y el seńor Starlin también muy flexible y con los pagos mensuales, busco la manera de ayudarnos (salesman’s), muy paciente y amable aclaró mis dudas y el seńor Starlin también muy flexible y con los pagos mensuales, busco la manera de ayudarnos y lo lograron . Gracias de Corazón!! More

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