Steeve Francois | Page 2

Picked up the extended warranty on my car with this Picked up the extended warranty on my car with this dealer saying it's free to service in their facility. I had multiple instances where I needed Picked up the extended warranty on my car with this dealer saying it's free to service in their facility. I had multiple instances where I needed this warranty used, but their service department does not pick up the phone or return messages. I went in, and they said it'll be 6 months to service the car, and to try again then. Clearly they don't have the proper amount of mechanics for the amount of work needed, and the customer service is awful! [UPDATE] Currently in a 1 month limbo with this company. The transmission completely failed on my vehicle, and my extended warranty that I purchased is a mere 400 miles past the warranty. While I realize they're under no obligation, I have read many accounts of dealers seeking a "Good Faith" agreement with the warranty company where up to half of the cost has been covered. At this point, I would settle for a sense of urgency in the customer service department over even compensation. Lost my job a few months ago due to the reemergence of Covid, and subsequent slowing of work so I am in literal dire straits. Looking for some compassion out of Better Way Wholesale Autos, but at this point I would have to say their customer service ends once the sale has transpired. More

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Save your time and money, don’t go here. It’s such a hassle dealing with these people. hassle dealing with these people. More

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Beware of this dealership...things to do before driving a car off the lot. 1. Pull your own carfax report. 2. Have a certified mechanic examine the car prior to purchasing. 3. They will try to prolong the de car off the lot. 1. Pull your own carfax report. 2. Have a certified mechanic examine the car prior to purchasing. 3. They will try to prolong the dealership warranty and will not take responsibility for basically selling you a lemon 4. Don't go here if you want constant problems and high blood pressure. More

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Wasted a whole day filling out paper work and giving deposit only to be called an hour later to say car had been sold previous day! What xxxxing idiots! deposit only to be called an hour later to say car had been sold previous day! What xxxxing idiots! More

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Purchased this car last year and have had nothing but problems with it. From having a flat tire, a spare tire that had a nail already in it, to my car constantly giving an overheating error but not overh problems with it. From having a flat tire, a spare tire that had a nail already in it, to my car constantly giving an overheating error but not overheating! A better way has had my car for the majority of 2021 and have NOT fixed my car. I brought my car to them on January 21 2021 due to my car overheating and the driver side not having heat. All they did was drain and put new fluids in and fix the heater box. I received my car back on February 19 2021, not even 24 hours after having my car back it began to give the error for overheating I immediately called them and told them and all Tanya stated was that they did all they could. I took my vehicle to the Ford dealership who were able to fix one issue but found multiple other issues which continued to cause my car to overheat. They stated multiple different hoses and etc were broken and needed to be replaced, and even if we did fix those issues the car engine would begin to fail within a couple of months. when I stated this to a better way Tanya and a tech rudely stated that "ford cannot determine whether or not an engine can fail". I returned my car back to A Better Way on March 2nd and was told they would make sure my car is a priority and fixed immediately. I called in multiple times because they do not reach out to customers to provide updates only to be given false information. My last conversation with them on 03/16/2021 ended up being a lie, I was told that my car was taken apart for the warranty company to inspect and the warranty company never came so they had to put it back together. I immediately reached out to the warranty company who stated A Better Way never reached out to them. I called A Better Way back only to receive an excuse that they were super busy and had no techs to take my vehicle apart and it would not be taken apart until the following week. I should add in that when I called on 03/09/2021 they stated my car was being brought into the dock to the broken piece apart. When I stated how unacceptable this was all the associate kept repeating was "like I said we're very busy". Absolutely no sympathy for the customer. I'm currently $2,000 in debt for rentals because of them and the reimbursement policy from the extended warranty A Better Way provided claimed they will only reimburse me for one day. They have zero care for their customers. The majority of their vehicles should be considered lemons! More

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Awesome deal Since I am long distance from ABW Steeve made my experience quick and painless I recommend that anyone looking to purchase from ABW to deal with Steev Since I am long distance from ABW Steeve made my experience quick and painless I recommend that anyone looking to purchase from ABW to deal with Steeve I know the next time I go to ABW I will be dealing with him. Thank you for your help. More

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A pleasant wholesale auto buying experience A Better Way Auto has been good to deal with. Steve and George on the sales floor we’re a pleasure to work with. Despite the very busy environment, th A Better Way Auto has been good to deal with. Steve and George on the sales floor we’re a pleasure to work with. Despite the very busy environment, they took the time to work with us and made it clear that they CARED about our ”new” car. They saw to it that the minor problems we noticed were resolved. A cracked windshield was replaced and when they couldn’t find a match for some missing lug nuts, they upgraded us with nicer rims & tires! Trooper took care of the paperwork and he gave us confidence that things would be done 100% correctly. Having said all this, prospective clients should bear in mind that buying a vehicle on a wholesale basis is different from buying a CPO or a used car via a full service dealership. You get a 60 day limited warranty and after that, you’re on you own. Be sure to take the time to carefully inspect every aspect of the vehicle possible before you commit to purchasing. More

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Making Dreams Come True !!! Never doubt this man! Steeve gets the job done. Above and beyond the call of duty. It's like I known him for years. Outstanding! Never doubt this man! Steeve gets the job done. Above and beyond the call of duty. It's like I known him for years. Outstanding! More

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Thank you Steve! Thank you Steve Francois for helping us find our car and staying late on the night we purchased it. Great customer service. Would highly recommend. Thank you Steve Francois for helping us find our car and staying late on the night we purchased it. Great customer service. Would highly recommend. More

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Great experience purchasing automobile! Steeve and Jessica went above and beyond to make sure I was in the car I wanted quickly. The overall process was super quick and smooth. Great salesma Steeve and Jessica went above and beyond to make sure I was in the car I wanted quickly. The overall process was super quick and smooth. Great salesman, highly recommend! More

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